Forum Discussion
Cannot log into my T-Mobile account
I have been trying to log into my T-Mobile account all day and I still keep getting the message: “Looks like we got our wires crossed.We weren’t able to process your request at this time. Please try again later.”
Customer Service was no help. I was told that there was an update going on and to try again later.
I also tried different browsers and changed the password. Problem not solved.
Can anybody help resolve this?
Thanks!
If this issue is still continuing and happens on multiple browsers, definitely reach out to our Care team so they can file a Help Desk Ticket for you.
- inobRoaming Rookie
Anybody there actually giving a damn about this problem?
- FatkidNewbie Caller
Same here. It’s been 2 month, always “ we got our wires crossed”. I guess I don’t need to pay my T-Mobile phone bills anymore. lol
- inobRoaming Rookie
Happy One Month Anniversary of not being able to log into my account.
- MSJNewbie Caller
Try Microsoft Edge.
Per a previous poster, I tried Microsoft Edge and was able to get into my account.
Earlier, I tried Firefox and Chrome on two different computers and was getting the ‘wires crossed’ message
The T-Mobile customer service should address this problem or at the least put out an online bulletin and suggest a work-around. I am highly annoyed they have not. I wasted an hour trying to finding a fix.
I posted this on 3 Jan 2021
- jackyRoaming Rookie
Same here. I have been trying for weeks to login. Changed my password 2 times. When trying customer service my login was “ successful” according to customer service where it remained with no response. After a long wait I gave up. Been trying everything with no success. It appears the T mobile does not want to remain in business.
- gltreefrNewbie Caller
It appears that you also need to log in directly from https://prepaid.t-mobile.com/ and not from https://www.t-mobile.com/ if you have a prepaid plan. This finally worked for me now after about a week of those pesky “wires crossed” errors.
- inobRoaming Rookie
I normally use Firefox. Also tried to log in using IE and Chrome, but got the same ‘wires crossed’ message. No popup blockers enabled. Today is Day 14 of my being unable to log into my account. Thank you for your response!
- Sam1987Roaming Rookie
Since I moved to T-Mobile it’s problem after problem. T-Mobile should be sued for lying about how great they are on advertisement, because they are not… I always had issues to log in to my account and still have the same problem you all have. The crazy part is that I cannot even use their T-Mobile app because I have a prepaid account...very discriminatory.
- wcp1017Newbie Caller
Having the same problem on 3 browsers with no luck at all. Can’t they do a better job with the website?
- DrorascusNewbie Caller
So I can’t log in to my account to pay or manage my bill… but I can log into the forums with the same account…
c’mon. get your ducks in a row.
Related Content
- 4 months ago
- 4 years ago
- 2 years ago