Forum Discussion

MM123's avatar
MM123
Newbie Caller
3 years ago

Any realistic way to get customer service's attention?

I keep getting a charge for a defective unit that I supposedly did not return, though my on line account page clearly shows that I did return it. I’ve called about this at least 6 times, been promised each time that it’s being “escalated” and that someone will get back to me. No one ever has.

Is there some way to get the attention of a competent person to resolve customer service issues? I’m ready to jump ship, that’s for sure.

  • Sorry this is taking longer than it should. You could always message our T-Force team on Twitter using the @TMobileHelp handle. 

  • MM123's avatar
    MM123
    Newbie Caller

    I think you aren’t understanding what I’m saying the problem is. 

    I have contacted T-Mobile half a dozen times or more, by telephone. I’ve actually spoken with 15 or so “experts”, (since I usually get bounced around during the call.) The problem is not that I can’t make contact with T-Mobile, it’s that no one is competent enough, or well trained enough, to actually deal with the problems I’ve raised. Offering me a different way to contact whatever a “T-Force” person is on Twitter (which I don’t use) doesn’t solve the problem.

    I’ve got a bill now for $600+, after 2 months of trying to get someone’s attention.

  • breaking it down a bit

     

     

    calling in=tier 1 support..even their “experts”

     

    contacting them through Facebook/Twitter=tier 2 support..higher level of experts starting off..

     

    as is youre trying to get someones attention on a forum that is primarily peer to peer with a handful of moderators/admins that are only here to keep the site in order..they can not do anything with accounts including billing issues..

  • Mofftop's avatar
    Mofftop
    Network Novice

    So we are forced to make a Twitter account just to get customer service?? Seriously? 

  • Ltetuan's avatar
    Ltetuan
    Network Novice

    How do you get customer service for an American? I have an urgent issue that you’re overseas company has charged me $1400 for

  • syaoran's avatar
    syaoran
    Transmission Titan
    Ltetuan wrote:

    How do you get customer service for an American? I have an urgent issue that you’re overseas company has charged me $1400 for

    T-Mobile USA and Deutsche Telekom are completely separate entities.  If your issue is with T-Mobile USA.  You can call Customer Care at 611 for any related billing issue.