Forum Discussion
Adding "Genie" Advanced to Google One 2TB + Unlimited Google Photos plan
I've been using a few different AI services and was interested in trying "Genie" Advanced. Unfortunately, since my Google One account is managed by T-Mobile, I can't make any account changes/upgrades directly through Google. The "Genie" Advanced upgrade to Google One 2TB (w/o unlimited photos) through Google is a $5.00/mo difference in price, but it's not currently offered through the add-on management page on T-Mobile.
Does anyone know if T-Mobile intends to add this as an option in the future or if it can be added via customer service? I could call, but I'm 99% certain it would involve at least 1-2 transfers and a callback, and using my phone as a phone makes my skin crawl--but for the record, T-Mobile reps are exceptional, especially compared to my average experience with phone support.
"Genie" is being used because Big Brother over here won't allow me to use the actual word, maybe because it's an astrological sign and there's a zero-tolerance policy for that in the Magenta universe? lol
"Gemini" does seem like an odd word to be disallowed, right? Good news is we weren't blocking the word because it's an astrological sign. Star signs can be fun to discuss and give quite the insight to a person. I have about an 80% match to my sign's description. But I digress...
Unfortunately, spammers decided to use it as a keyword in their attempts to flood the site with junk over the last couple months. To avoid letting all that stink up the place, and because no one had a question like this before, we blocked it. It's been a pretty good system keeping a decent chunk of spam out of the way. I did change it a little so you should be able to use the word "Gemini" without issue while we still thwart attempts from bad actors.
We do offer a couple different Google One options that you can add to your T-Mobile bill. Easy to get services you need while keeping your bills simplified. Looks like we have a 500GB, 2TB, and 2TB with unlimited photos. I don't see anything about the AI Premium plan and no whispers currently on whether they will add it in the future or not. I wonder if you could reach out to Google Support to see if they can get you set up on the AI Premium plan and bill the difference to a card or something. http://one.google.com/support
Thanks for the thorough explanation on the blocked word! That makes perfect sense. I'll try Google support to see if they have a workaround and update here when I get a response
I am not sure why that is a cwnsored word. T-Mobile has moved away from direct billing to your T-Mobile account for third party services. This might be why there is no add-on available.
