Forum Discussion

Charity's avatar
Charity
Newbie Caller
3 years ago

30 Day Free Trial

I requested the home internet trial free for 30 days. My account was activated on the 8th though at that time I hadn’t received the device. I received it the next day and that night was able to set it up. Now I’ve received serval emails saying my payment due 2/27 but this isnt 30 days. I want to keep the internet but cant make payment til next week. Why am i not  getting my 30 days

  • Charity's avatar
    Charity
    Newbie Caller

    I found it right after i responded. Thank you very much for your help

  • tomwil's avatar
    tomwil
    Bandwidth Buff
    Charity wrote:

    I have an account but I don.t see anything that says redeem. It took me forever to get in account. I had to call and get it fixed because it wasn’t recognizing my email. but again, I’m in my account. Where do I look?

     

    https://www.t-mobile.com/isp/home-internet-deals

     

    • Once you receive your Home Internet Gateway device, go to https://promotions.t-mobile.com/ and input your 10-digit billing phone number and password to login.
    • Fill out the promotion registration form using promo code: 2021HINTP17
    • Eligible customers will receive the Virtual Prepaid Mastercard in 6-8 weeks.
  • Charity's avatar
    Charity
    Newbie Caller

    I have an account but I don.t see anything that says redeem. It took me forever to get in account. I had to call and get it fixed because it wasn’t recognizing my email. but again, I’m in my account. Where do I look? 

     

    Thank You for your time by the way

  • Wolfened's avatar
    Wolfened
    Newbie Caller

    You have to redeem the rebate on the website there's a link on your login it says redeem offers. Have you sign up for an online account?