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Charged since July last year for a line I called and canceled
I was with sprint for 17 years and now with T-Mobile for this 3 years i guess and I have had to call about my bill over and over . Well if you have had experience with someone you live with with stage 4 cancer . You understand it when you don't have the time or even think to look at the small stuff. Well someone got into our checking account so we had to shut it down and screwed up my auto pays . We'll my phone got cut off because my payment was rejected or returned because the account was closed. So I went online and seen this huge bill and was reading and they have been charging me for a line , I had turned off .. They say I didn't request it tobe turned off , I requested it to be blocked ... And I tried to tell her your wrong . Because after the first time I called in to report that phone was stolen and to shut that line off. I had to call back the next month because data had been used on that line. So I called back and asked why data use is on a line that I wanted canceled and I told them put a block or something but I dont want that line nor do I want anyone to be able to use wifi or data .. So they say since I said that the line wasn't canceled and they don't owe me anything even though no one has used that line for anything since then.
Terrible Customer Support for billing
I registered just for this specific encounter. I had a mix up with my bill and bank since I recently closed my account and I usually pay my phone bill ahead of time. It gave a confirmation saying that the payment was successful and I thought nothing of it, I was changing the info on the bank and 6 or so days later I got a text to call about the payment. I called and they told me how it did draw from the closed bank account and it didn't go through despite the confirmation text AND that they'll be requiring another 15$ for some stupid ass reason. I was completely fine with paying the normal 90$ cause it didn't go through but the guy on the phone was basically said "tough luck, pay the bill buddy I can't do anything lol". Like what the ??? I didn't even know that something was up until the text. They said that it'll go back to the normal 90$ due to Auto-pay after but an extra 15$ for trying to fix the problem?! All I wanted to say is you and customer support. Never had this problem before as I've been paying fine for the past 5 or so years. So again YOU
Running up data usage.
Yes, to your question t mobile does run up data usage faster than it should. Here's 1 example I use a laptop only to check on my email and it used 200 mb for 3 minutes of usage. It's crazy, because I don't have anything running in the background, no updates or other programs running. From my calculations it should only be about 50mb. They been doing it for a well now. It maybe time for someone to look into this.
Billing issues
I have been a loyal T-Mobile customer both personally and professionally for years and have never had an issue with them, however lately their customer service is lacking and does not help. I contacted T-Mobile for our business account to see if we could save some money. We were paying approx. $180/mo for 3 lines. I spoke and emailed with a Lead Business Account Expert who worked out a deal with me for 5 lines, then added another line for $20 less than what I was paying and 2 free iPhone 16. The phones came in as promised. The first monthly invoice came in at $389.78. I understand that if you switched phones mid plan that it sometimes takes a few cycles to address the new billing. However, I received the second invoice and it was $345.67. I reached out to the representative who initially offered the plan and she was on maternity leave. She did however reach out a few days later and said to call the 800 number. Spoke with someone at the 800 number and they said it would take 1-2 billing cycles to have the promotion attach, which we are already on the 2nd billing cycle. The person stated that there was no way that we could have the promotion promised. I asked to speak to a manager, the manager stated that they would get back to me within 2 days and have an update. Never received a call back. Just now called the 800 number and they stated the same thing, 1-2 billing cycles, stated they could not connect me to the supervisor and that she would help. Stated that they are going to call me within 7 days. This is unacceptable. Seems like a scam for a few months probably to see if people are going to notice. I can't imagine someone not noticing a double bill. Very frustrated!!"Warning: Don't Fall for T-Mobile's Scam!"
This is the worst company I’ve ever encountered. They run a total scam! They’ve been charging me for over a year for a phone I don’t even have, and they keep billing me for phones that aren’t mine. I’ve made several complaints, but all they do is continue to charge me. I wouldn’t recommend this company to anyone. I have a huge platform on social media, and I’m going to let everyone know what they’re doing. Seriously, do not sign up with T-Mobile—they’re running a scam!
Mixed Feelings about T-Mobile
I've been at my company over 35 years. I've been managing our Verizon account for 35-40 lines of service for over 25 years since they bought out GTE Mobilnet. After watching Verizon's customer service literally fall over a cliff, I finally made the decision to move all our lines of service to T-Mobile. No issues with the network quality, which is superior to Verizon. Greatest competitive advantage T-Mobile has is allowing business customers to speak with stateside customer service. Losing that was the beginning of Verizon's downward spiral in my opinion. However, the one thing that is literally HORRID is T-Mobile's billing procedures and order paperwork. The latest example is that I ordered 8 phones at once and need to allocate the total cost associated with each device to the respective user so, I obviously need a break down. However, all you see on the bill is an aggregate total of $2400, followed by 8 rows of identical text for each piece of equipment with different amounts and then 10 rows with identical text for tax with different amounts. Why there are 8 charges for phones and 10 charges for tax, I still don't know. And there is NOTHING to say the model of the equipment or the associated cellular line. WORSE, it was a major feat for T-Mobile to try to figure this out for me. I sent 8 separate emails requesting this information and each response was more clueless than the last. I finally called and got a WONDERFUL CSR (thank you KiKi) but it took her 50 minutes going through paperwork to try to break this apart herself. I'm still not 100% certain we got it exactly right but felt it was close enough that I didn't feel I was grossly overcharging any of the users. This is literally INSANE. I got these devices through T-Mobile because they provided deep discounts for bringing over the new lines of service but I will NEVER, ever, ever buy equipment through them again. I will order directly through Samsung or Apple who will give me straightforward invoicing to show the total costs associated with each user as anyone would expect. I have a lot more to rant about on the billing front, but will save that for my next post.
FALSE ADVERTISING/PROMISES BY TMOBILE!
For some reason, their site is not letting me post this comment. Since signing up with T-Mobile in 2022 - the senior rate - which WAS $50 when I signed up, the guaranteed rate that "would never increase" has increased TWICE! The first was $5 per month when suddenly my chosen auto pay method (credit card used for phone insurance) would no longer qualify for auto-pay discount, even though I am still on auto-pay. This was a disguised increase. Then today I get another increase of $5 per month. So my locked in rate that was NEVER supposed to increase, which got T-Mobile a lot of their customer base, was total BS! My rate has gone up TWENTY PERCENT in less than three years! TM has removed much of the guaranteed pricing language from it's website too! Bait and switch. False advertising. False agreements. FALSE promises.
