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Recent autopay debacle...
Like many, I chose to sign-up for autopay for the discounted charges. Everything seemed to work fine until recently. My payment was scheduled for the 4th of every month. This month I received a text message which was very strange as it began with "Hey there! We need to get in touch with you about a recent payment made on your account...." very weird wording - I mean they know my phone # right? Just call me. Anyway, Before I contacted them, I went to my credit-union page and saw that, as always, the payment was credited on the 6th of the month. I then logged into myt-mobile.com and to my surprise saw that they claimed I was overdue on my payment and had tacked on a $35 late fee. I called them and had to fight through their automated system insisting on speaking to a human and did finally get through to one. I was told that my payment had been canceled/stopped by my credit union - or so they claimed. This made no sense so I contacted my credit union. They showed no stop payment and also note that they had not received any return of the $ that had been paid out. They then had their operations team look into it - again, no indication that any stop payment order was issued nor any funds returned. So, I called T-mobile again and fought through their obnoxious automated system for another 10 minutes. T-mobile refuses to provide any "proof" of the claim that a stop payment was issued. I was effectively forced into making a second payment and am obviously out of my $ which was taken via autopay. Now this is obviously a screw-up on T-Mobile's end. My credit union is fairly small and over a 3-4 hour period they literally went through every transaction made for the two days that t-mobile claims a stop payment was issued. There was nothing. No such transaction took place. Now I don't know if this was just a data-entry error or wtf is going on but now I am between a rock and a hard place. The credit union can't won't give me back $ that they have not received and t-mobile refuses to look into it and instead forced me to double-pay for this month. Today they sent me a message saying that I "Authorized cancellation of recurring electronic payments to T-Mobile..." which I haven't done but I am not going to argue with. I mean screw it - I don't trust their system now at all. I'll pay the extra $15/month to know that my payment has been made and acknowledged. So has anyone else had anything like this occur? Is there anything that you can do to force them to trace this supposed "stop payment" or to find thwe supposedly returned $ that was never returned? I'm seriously tempted to switch services but really do not want to have to go through the hassle....T-mobile takes auto pay from account. Says I missed 2 months of payments and suspended my account.
Just today I noticed that I couldn’t call or text anyone so i checked the t-mobile app to see what happened. The app said I missed two months worth of payments and suspended 3 lines. I paid the amount before my mom got bank statements saying that t-mobile is taking our payments that’s been set up with auto pay. When we went to dispute the transaction at t-mobile they said they didn’t see any bill/payment and suspension in their system. In the end they only refunded me the $60 for the 3 suspended lines but the money for the 2 months of service is still being processed.
T-mobile has turned into a horror show for people with disabilities
This the worst service I’ve ever had. I’ve had a chronic illness for 3 years now and recently had an especially rough patch. I barely have food in my fridge, let alone money for the 276.00 for three lines I pay. My phone got shut off and paid shortly after, and they charged me 30 PER LINE TO RESTORE which costs them nothing. I called today, was on the phone for over an hour. Explained my story, told him I would like to set up a payment arrangement but the down payment was 450.00!!! I asked him if he could calculate the total of my fees for 6 months and he also declined and also said he could not do anything about ANY of the fees that totaled a little less than half the bill. I have no choice but to get a new phone and deal with being in debt with tmoble. The CEOS of this company take advantage of people in a society where you can do nothing without a phone who barely have any money to begin with. Do not get T-Mobile or cancel it if you have it bc god forbid you get sick!
Get Help from TMobile is a joke!
The guy couldn't help me restore my contacts and so he wiped the WHOLE PHONE WITHOUT BACKING IT UP! I spent 2 hours with the Techs at Apple they came on my phone and did all the couple possibly think of to ressurect my phone but it was not possible. The Head guy said you go to TMobile and file a complaint. After that call me back and let me know what was said. We went and we were NOT allowed to file a complaint as soon as they heard that all politeness was gone. We asked to speak to the manager and was told that they didn't have one! NOwonder it's such a mess there. TMOBILE Store on 40th in Indio, Ca. Judy PaulsonSenior Citizen - Phone Upgrade?
I'm almost 80 and my wife is 75, we have the Magenta 55+ plan and are happy with it. We don't use much internet, just calls and texts mostly. We've been trying to upgrade our phones, but the good upgrade promotions are not available under the Magenta 55+ plan that were on. I've contacted t mobile several times and they keep saying I need to upgrade to another plan that will cost over $50 more a month. I don't understand why they discriminate against senior citizens. They should offer the same promotions to seniors on the 55+ plan as everyone else. If anyone know how to get around this or a way to upgrade our phones, I would appreciate the help!Prepaid paying late
Hi, I was just wondering if my phone number will get suspended if I forgot to pay 1 day late, I didn’t have a payment arrangement or anything. Usually when I pay my fee on time, there would be a thankyou message sent to me, but this time I was late and I didn’t get any message so I’m just wondering if my number is deactivated. P/s: I also tried to dial #225# to see my balance but it says system unavailable.Being charged for a phone i didn't buy
I paid in full for a s23 ultra , I'm being charged for an additional s23 ultra on monthly payments that I did not order, want or possess. I need this resolved. Customer care will not do anything about it. This occurred on the same day, same time. I'm saying this is an employee error.Years old iPhone finance
So back in January 2021. I had finance/purchase a phone with T-Mobile which I still have to this day. I had giving it to my Father and he locked himself out of his Apple ID. I cannot get into it so contacting Apple. I was told I would have to get a proof of purchase receipt from the place that I had purchased it from the problem is. I cannot get into my T-Mobile Portal, since I no longer have services with T-Mobile and I cannot get through to customer service since I do not have a phone number or services with T-Mobile, so my question would be. How would I be able to gain access of set receipt to be able to unlock my phone mind. It’s an iPhone 12 Pro Max 512 GB so I don’t want to give it up.
I have an issue that I need help with. Issue with T-Mobile Billing and Service
I have an issue that I need help with. Issue with T-Mobile Billing and Service Hello, I have an issue that I need help with. I use a prepaid T-Mobile phone and pay $28.42 each month (including tax). In September, I successfully paid my phone bill three times. The first payment was made with my bank card on September 1st. However, on September 3rd, my phone stopped working. I went to a T-Mobile store and they told me I had to pay the September bill again to reactivate my phone. So, I paid an additional $33.42 in cash, and my phone started working again. On September 28th, I paid for October's phone bill using my bank card (I pay for the next month at the end of each month). Since September, I have called T-Mobile customer service 7 times asking for a refund for the extra payment. They told me each time that I would be refunded, but by November, I still hadn’t received anything. So, I contacted my bank and submitted receipts for the two payments I made. The bank refunded me the $28.42 from the September 3rd payment. I thought the issue was resolved, but on November 21st, my phone stopped working again. I had already paid for the November bill. Today, when I checked my T-Mobile account, I saw that my account balance of $7.40 was gone. I called customer service again, and they said the issue would be resolved in 24 hours. Today, customer service provided me with a ticket number for this issue: 87516215. I have the payment records in my T-Mobile account, and I am uploading screenshots and the receipt for the cash payment to show that I’m serious about resolving this. I paid my bill for November, but since November 21st, I haven’t been able to use my phone. I hope someone can see this issue and help resolve it quickly. If this issue is not resolved, I will take further legal action to get a result. Thank you very much for your help. Sincerely, Ping
