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Changes with T-life
Since the change to T-Life as an app, Scam Shield no longer has a number badge in either the Sam Shield App, nor the T-Life app. Are others finding this? I find no new setting and even a hard restart of my iPhone does not help. All notiffications on for both apps and the Scam Shield app worked until this update. And, personally, I find the Scam Shield section of the T-Life app too hard to find. I think important enough it should have been its own tab. Have reported these in to T-Mobile.
Anyone else ready to switch??
I was a SPRINT customer for over 25 years - got absorbed into TMobile when Sprint got bought out. I'm ready to be done. They keep adding new fees - per line, each month! For what? For the crappy customer service I get? I call to ask about these new fees and I'm transferred multiple times, disconnected, and on hold for more than 2 hours. I email - I get no response. There isn't a live chat function, so I really just don't know what to do anymore. I would like to get some account information about transferring my service, but can't seem to get anywhere with customer service. How is everyone else taking this and if you're reaching out and getting a hold of customer service, how are you doing it?
Help with my bill
I am needing help with my bill I am all the way in Michigan on work and my wife is in oklahoma both of our phones got turned off due to a 250 dollar payment I tried to get a payment plan they said I don't qualify for one I get paid next Friday I will pay who ever helps me back we got a kid on the way and this is my only means of communication
Where Is My Gateway No Update
i ordered my 5g on sunday i am hearing stories people are getting package numbers i was told they would be in contact via email THAT'S IT didn't get a number didn't get another email NOTHING it is thursday now if there is a chance i wasn't getting it in the first place why would it say it's available at my address, do i have to order again is it ever coming my godNot Being Given Promotion After Starting Plan
Started a new plan with T Mobile last year. There was a promotion for free phones with new lines of service. We started new service, ordered 3 phones. We didn't like one of them, so we called in within the first week or so, asked if we could try something else. We got a different phone, also supposed to be free with the promotion - or so that's what we were told. Next month, I check the bill, there's no promotion for it. I call customer support, they say the promotion just hasn't been applied yet. Just pay the bill for now, and you'll get credited later. 5 or 6 months go by, I check the bill again. Still paying for the phone. So I call in and ask about it, they say they'll escalate the issue. Don't hear for a while, so I call in again. They say looking back there was no promotion for the phone we got, and there's nothing they can do at this point. Very frustrating situation. Anyone had this happen before, and what did you do about it? I can always switch to another carrier but that's a pretty big hassle and I don't want to have to go that route.
How can I contact T-Mobile Corporate Office?
How can I contact T-Mobile Corporate Office? I reached out to T-Mobile on December 18 with an inquiry and keep getting told that someone would call me which has not happened. This is an unprofessional way to treat a loyal customer. It seems the representatives on T-Mobile chat just lied their way through our multiple conversations. I’m fed up!CPNI violation
No one has helped me with this I had to file an FCC complaint due to T-Mobiles lack of response. Customer care representatives do not follow up on scheduled call backs. I’ve been promised countless call backs from representatives and they never follow through. I don’t know how else to escalate this issue. I’ve submitted an FCC complaint due to my account being accessed by store employees without my consent. I’ve called customer care to complain and they haven’t done anything about it. Lines are being activated without my consent and nothing is being done. I’m going to end up suing T-Mobile due to violating my contract and multiple CPNI laws. I’ve called more than 20 times and I’m always promised a call back or placed on hold and I have to explain my story all over. I don’t trust T-Mobile.