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AppleTV + subscription issue
I just activated my subscription to AppleTV+ but now its not letting me sign in. When I try to hit forgot password and go through what is required it tells me my account it locked. I tired contacting Apple about it but they weren't much help and told me to contact T-Mobile. Before I do that I thought I would check here first. Any help is appreciated.
Cancellation dirty tricks
T-Mobile does not allow you to cancel a line online. So I called up and the rep - who I believe was in the Philippines and a little hard to understand - tells me that canceling in the middle of my billing cycle will incur a charge and I needed to wait and cancel on the first day of my next cycle in order to avoid that charge. She also offers to suspend that line (which you can do online and it costs $10 a month). I decline that and hang up thinking I would call back on the first day of my next billing cycle. But after I hung up I felt that didn’t make any sense. So I called back and again got a rep who appeared to be in the Philippines and a little difficult to understand. She also did what the first rep had done - tried to talk me into converting the tablet line that I was canceling into a voice line. She told me that if I canceled I would be ineligible for specials. But she ultimately was willing to cancel and did not mention the charge that the other rep had said would be incurred if I canceled mid month.
Upgrades are not what they seem......
So, I opened up a T-Mobile account back in January, the beginning of the month to be exact, now it is July, I got a message in my t-life app saying I was eligible for an upgrade, so long as I pay off my remaining device balance to get it halfway paid off. It's 108 dollars. I went into a retail store near me, and the guy flat out said I wasn't eligible. Even though on the app it clearly says I am if I pay the 108. So I asked him if I paid the 108 if I could upgrade today, he still said no. So here comes the phone call to customer service. I found out there are two upgrades, a regular one and the one for go 5g next. He said I could pay the 108, but id still have to put money down, I asked if any promos would work on that, and never got a clear answer. He said I'd be better off keeping the device another 5 months until I'm eligible for the yearly upgrade, I'm confused, if you pay half of the device off in 6 months, ISNT IT THE SAME AS A YEARLY UPGRADE???????? Feel like I got duped into the highest plan with promises of being able to upgrade every 6 months, but in reality it's every year. Is there anyone on here that could help explain this to me? If I pay off my balance to get the device halfway paid off, am I eligible for an upgrade? If so, is the device eligible for promotions like I was told it would be in January? Or is it not eligible? Just a very confusing experience, feel like it's about time to switch to another phone company that could be more transparent.Price increase
I've been a customer of T-Mobile for over 20 years. I am part of a plan that is grandfathered in. My invoice with multiple lines was typically $205. I purchased several phone devices and committed to a monthly payment plan for each device. This placed me in a monthly rate of roughly $365. I did my very best to pay off every device that had a monthly device plan. In November of 2024 I paid off every device and my monthly play went back to the original of $205. In March 2025 (this month) I received my new invoice of roughly $300 and in addition to that I received a text message that stated ALL T-Mobile plans will now have an increase of $5 per line per month increase. That is a total of $325 plus taxes per month. Somehow someway T-Mobile found a way to increase my monthly plan from the original $205 back to $300+ even while owning all of my devices now. I have multiple conversations with representatives and supervisors inquiring about my rates etc and their excuses range from 'I was receiving a discount while I had my phone devices on a payment plan' and when I paid the devices off...the discount went away. WRONG! My plan was always $205 BEFORE I purchased devices through tmobile and agreed to break down the payments. Then a supervisor named Mark said the text I received regarding the $5 per month per phone line does not apply to me because I am locked in a plan that is grandfathered in. Mark, the supervisor I had my last conversation with on March 13th, 2025 says he will confirm via phone call on Saturday March 15th that my plan will revert to $205 as before and he can assure me the new $5 per month per line does not apply to me. On Saturday March 15th 2025 I received a phone call from Mark and said 'he will not be reverting the plan as discussed' and disconnected the call immediately. He did not allow me to speak. It was an immediate disconnection. My concern is...T-Mobile claims all phone calls are recorded, why or how are the representatives or supervisors able to speak to customers in this false manner? My concern is....how is T-Mobile able to find screw anybody out of their ORIGINAL phone payment agreement once we've dabbled into the agreement of paying for the devices monthly. HUGE MISTAKE. HUGE. I will never ever ever again purchase my phones through T-Mobile EVER AGAIN. I am disgusted at their service. I hope the CEO reads and listens to this post and finds my text messages and calls that were recorded so he can see the representatives that represent the company are a disgrace.
Only a small portion of messages show online
We have 2 lines on our plan, but for some reason one of the lines is only showing a small percentage of messages sent and received when checking data usage. This has been going on for the past few months now. For example, line 1 today is showing over 400 messages where line 2 is only at 64 when it should be at least a few hundred. There are messages sent between the two lines, and they show up on line 1 but not line 2. Is there any way to fix this?
Great coverage, terrible customer service
I've been a T-Mobile phone customer for about ten years now, and 5g internet customer for close to five. I've had issues with them from (almost) the start because they refuse to merge my accounts (pre paid phone and post paid internet) without a huge deposit for my phone line and an outrageous phone bill compared to my prepaid bill. I'm only one human being so I don't need a lot of data or bandwidth. But because I have these two separate accounts, I cannot for the life of me get logged in to the T-Mobile app to do anything with my internet service. Calling them NEVER helps, and any store I go into gives me the runaround and tries to upsell me. I don't want or need anything fancy, I just want to pay one bill to one place at one time. It's getting to the point where I'm seriously considering finding someone else to provide those services to me. Why is this a continuous problem, T-Mobile? As much as I love Donnie and Zack, please stop paying them millions of our money that you rake in on these half-buttcheek accounts to sing your praises and go back to your old customer service that was actually *good* so your real down to earth customers will sing those praises for free like we used to.
I want to upgrade my phone, but the website doesn't ship to APO
I would like to update my device but when I go to the shipping portion, it doesn't have an option for APO. Am I able to upgrade my device and have it shipped to me, or no? I also wanted to trade-in my current phone, but I know it would take several weeks to arrive, and I don't want Tmobile to void my trade-in if it missed the deadline because of the long time it takes to arrive in the states.Disappointed with billing during transition from Verizon
I recently decided to transition from being a longtime Verizon (20+ years) and worried about having the veteran rate and autopay discounts applied. I showed my veteran designated ID at the store, then still had to jump through hoops later, which was disappointing. However, the largest disappointment now comes when they (Tmobile) turn off my service out of claims I hadn't paid, after only one month of transferring service. I had set up autopay right as I set up service and there was no issue with my debit card. Yet, when I chat tmobile to express my concerns, they claim they'll waive the $20.00 reinstatement fee but that is only allowed once on the life of a plan. This is ridiculous, they essentially have you over a barrel. I do not believe I did anything wrong, they affirmed I was all set up for autopay in the chat, but do nothing. So far, severely disappointed with their service, as these sorts of interactions are way more important than the service coverage. They dont seem to care about their customers.
