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How to esclate a complaint if I am not on social media
I called Tmobile customer service about an offer I received by email on 12/20/24. Well I found out of course Tmobile does not put a exp date on those email offers so that way when I log into my account or call in two take advanage of the offer I am told opps that must have expired (yet no exp date) and of course they tried to get me to then upgrade my plan, pay more money etc. I was not happy and told the rep this. She said well if you sign up for auto pay you can get $5.00 off your bill. I explained I use to have auto pay but then you would only do auto pay with my bank info (to get the $5 off). I said in what world would I give Tmobile my bank information when Tmobile has been breach how many times now? I think its three and accounting. So of coruse she got an attitude. I then had another issue with my account that I had to waste my time, enrgy and expense to go to the store to resolve, yet it was not a issue I caused. The store told me to call customer service to ask for a credit (Tmobile dpeartments love to pass the buck to another person). I asked the rep about this and she was so rude and nasty about it. I asked for her supervisor. Her first answer was they will tell you the same thing so no need for the sup. Excuse me but who taught her customer service? That is not the response to give a customer. You do not argue with them instead offer to get the sup. I had to ask three times. I finally get the sup and lsiten to him talk down to me, lecture me and treat me like I am stupid and do not understand how call senters work (yet I have been a call center trainer and manager). I then caught him lying multiple times and pointed it out to him. He knew he was caught lying because his tone changed, he had the nervous breathing, ect. I could not believe this sup was lying right to my face, treat me the way he did and when he got caught lying he tried to change his story. I then asked for his sup. He of course said he was not in but would have his sup call me within 72 hours. Well still waiting on that sup to call. I then called back on 1/6/25 and spoke to another rep. She stated she made a report to give to her sup (who of course could not be bothered to get on the phone to talk to me) so he could forward to that previous sups manger and have them call me. Wellm once again no phone call. Is this really how Tmobile is run now? Sups lie and treat you like garbage? They promise phone calls but cannot be bothers? There is no phone number to be esclated to the executive respone team? So how can I reach someone higher up if I am not on social media and each time I call I am lied to again and again that the correct higher up person will call me?
How to esclate a complaint if I am not on social media
I called Tmobile customer service about an offer I received by email on 12/20/24. Well I found out of course Tmobile does not put a exp date on those email offers so that way when I log into my account or call in two take advanage of the offer I am told opps that must have expired (yet no exp date) and of course they tried to get me to then upgrade my plan, pay more money etc. I was not happy and told the rep this. She said well if you sign up for auto pay you can get $5.00 off your bill. I explained I use to have auto pay but then you would only do auto pay with my bank info (to get the $5 off). I said in what world would I give Tmobile my bank information when Tmobile has been breach how many times now? I think its three and accounting. So of coruse she got an attitude. I then had another issue with my account that I had to waste my time, enrgy and expense to go to the store to resolve, yet it was not a issue I caused. The store told me to call customer service to ask for a credit (Tmobile dpeartments love to pass the buck to another person). I asked the rep about this and she was so rude and nasty about it. I asked for her supervisor. Her first answer was they will tell you the same thing so no need for the sup. Excuse me but who taught her customer service? That is not the response to give a customer. You do not argue with them instead offer to get the sup. I had to ask three times. I finally get the sup and lsiten to him talk down to me, lecture me and treat me like I am stupid and do not understand how call senters work (yet I have been a call center trainer and manager). I then caught him lying multiple times and pointed it out to him. He knew he was caught lying because his tone changed, he had the nervous breathing, ect. I could not believe this sup was lying right to my face, treat me the way he did and when he got caught lying he tried to change his story. I then asked for his sup. He of course said he was not in but would have his sup call me within 72 hours. Well still waiting on that sup to call. I then called back on 1/6/25 and spoke to another rep. She stated she made a report to give to her sup (who of course could not be bothered to get on the phone to talk to me) so he could forward to that previous sups manger and have them call me. Wellm once again no phone call. Is this really how Tmobile is run now? Sups lie and treat you like garbage? They promise phone calls but cannot be bothers? There is no phone number to be esclated to the executive respone team? So how can I reach someone higher up if I am not on social media and each time I call I am lied to again and again that the correct higher up person will call me?
Issue with Operator Lock on Phone - Ongoing for Over 6 Months
I purchased an iPhone 13 in December 2022 from a T-Mobile store in Texas. At the time of purchase, I explicitly mentioned that I needed the phone to work in my home country after I moved back. I was assured this would not be an issue. However, since returning to my home country in late May 2023, the phone remains operator-locked, preventing me from using it with a local SIM card. Despite calling T-Mobile support more than ten times, the problem is still unresolved. Each time I contact support, I spend an hour explaining the situation, providing the requested details (like the IMEI), and following their instructions. Each time, I am told to wait 2–4 days for the lock to be removed, yet nothing changes. This process has been incredibly frustrating: I have spent a significant amount of money on international calls to contact support. I have patiently followed all instructions provided by T-Mobile. I was assured that closing my account when I moved would not affect the unlocking process. After six months of waiting and countless calls, I am still unable to use my phone. The representatives I spoke with all claim to have submitted the request to the appropriate team, but no action has been taken. This experience has been disappointing and unacceptably poor. I am posting here in hopes of finally getting this issue resolved. T-Mobile, please prioritize this matter and unlock my phone immediately. After months of trying, I am beyond frustrated and need a resolution now.Activating an old expired never used sim card for use on an old phone?
Hi Everyone, I have an older relative with cognitive issues that was using a Motorola flip phone she was trained to use. One day she dropped it and the phone's battery cover opened with the battery and sim card flying out and sim card not to be found. We got her an LG V40 with the newer sim card but she couldn't quite use it well. When we put the LG V40 sim card into the old Motorola phone it wouldn't work not because of the sim card size (used an adapter) but apparently the gold colored connectors on the new sim card have a different design than the old ones. I was able to locate several older new and unactivated but expired T-Mobile sim cards. Any way I can get T-Mobile to activate one? I keep getting told that expired sim cards can no longer be activated as they've been removed from the database and no way of activating them or entering them into the database again for use.
This makes no sense and customer service is clueless on fixing issue?
The other day, I accidentally left my phone at a T-Mobile store. After driving for about an hour, I realized my mistake, but by then, the store had already closed for the day. In a pinch, I pulled out my iPad Air 5th generation from my bag and opened the Digits app, hoping to regain access to my phone number. I had successfully logged into the app about a week ago, so I expected everything to work smoothly. However, as soon as I tried to sign in, the screen displayed a message saying, "Please log in to your account to register and use the app." I entered my credentials, watched the loading symbol spin, and then was met with a frustrating prompt: "We are having some difficulties. Please sign in again. If this error persists, contact T-Mobile care at 611 and report the issue." I tried to log in four times, only to face the same problem each time. Frustrated, I decided to delete the app and reinstall it, but that didn’t solve the issue either. Without my phone, making a call to T-Mobile wasn't an option, so I turned to live chat for assistance. Unfortunately, the wait time was long, and when I finally connected with an agent, they seemed completely oblivious to my dilemma. I explained my situation, emphasizing that I wanted help to regain access to the Digits feature so I could make calls. The agent replied that the app wouldn't allow me to make calls, which left me bewildered. I tried to clarify, mentioning that I usually have my iPad linked to my phone number, allowing both devices to ring when receiving a call. They had no response to my explanation, which was incredibly disappointing. To make matters worse, I encountered another issue when trying to access my T-Mobile account through my web browser. I could log in using my email and password just fine, but when I attempted to sign in on the T-Mobile app, it rejected my password. Everything seems to be malfunctioning lately, and I'm running into roadblocks trying to access my phone number as a backup for emergencies since it’s linked to my iPad. I really need a resolution to all this confusion so I can use my devices as intended.I was paying around 60.00 for the Essentials 55 plus.
I added my daughter to the account and now my bill is over 120.00. Something odd must have happened with whatever service they signed me up with. I can't find out how to get the most basic of plans. I don't need Netflix, or out of the country, or streaming on phone. I am an I.T. Person, and T-Mobile website for services is obviously impossible to navigate. I called; two hour wait. Any suggestions? ThanksWhatsApp Charges
I recently switched over to T-Mobile and was unexpectedly hit with a $70 charge for an international WhatsApp call. With other services I used WhatsApp frequently to talk to my family in Colombia and never received a charge. Is it standard procedure for T-Mobile to charge for international WhatsApp calls? If so, I will have to move to another provider again.How can a telecom company be THIS horrible??
Im waiting as of this posting almost 1 hour for a customer service rep to take my call! I mean how many times can you "name that tune" on an extended wait? Has EVEEYONE at T mobile gone to lunch? Not too mention their wonky billing system. Pay a prescheduled payment early and all chaos breaks out with your bill and their reps. Sometimes companies get bigger than what they can actually produce or service. T mobile is the definition if this fiasco. I have no choice but to leave...25 yrs later. Way to support your customers T mobile...
Extremely upset & angry customer
I’ve been to T-Mobile for years now. I left them once before and went to another carrier and thought they were better, but I came back to T-Mobile. I know that each situation that a person goes through is different and each situation should be treated individually depending on the situation now with that being said, I have service with you all and have been paying my bill even if I have to push back the bill and make payment arrangements they’re being made. I am in Texas and we’re having a snowstorm now so it’s making it difficult for me to get out to pay the bill. Also, I explained to customer service that my father unfortunately is dying and I had to pay for two emergency surgeries for my father. With that being said, and after talking to customer service and no help, I even asked for corporate information to reach out to someone in corporate I was given the runaround and no one tried to assist. This does not seem like the T-Mobile that I was originally with they used to be very caring and understanding and be able to help in situations in this matter. I’m lucky that I have this phone to even call in on which is my business phone. My main line that the hospitals would call me on is the line that disconnected. I’ve been trying to reach someone to help assist in some kind of way with this situation, but I am Running into a brick wall. No one seems to care nor help with the situation. I’m not asking for free service I’m asking for my service to be turned on until my next check which is in a couple of weeks. I was told that I could leave a message and that someone in upper management will call but no one has as of yet. This is a very sad matter that makes you want to switch to other companies. That’s why I’m leaving this review here so that other people can see what happens in dire situations.
