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Ridiculously low speeds
Getting way under the advertised speeds even after a fresh payment to the bill. Just ran a test and have 11mb download speed and 1.5 mb upload crazy to charge so much a month when I can't even use half the features on my phone and during matters of urgency it can take 10 minutes to send a message to someone, pictures will say not sent and send multiple times to people. Videos will play 15 seconds and then buffer. Webpages will stop loading , data goes in and out between 5g, LTE and no service from my living room. 😑 I should have never left at&t atleast their networks work. Phone won't charge past 82% since I got it is there an email for support because I've already had issues with the store closest to me being rude when I was told to drop a phone off there .
My 5G HI gets slow, then speeds up after reset
I am new to the 5G Home Internet package from TMobile. Initially, the system was fine, speed was acceptable no problems with YouTube and Roku streaming. Lately, within the last couple weeks, during the early evening hours, say 5-7 PM, the system starts slowing down. Sometimes it gets so bad that I can not get on the Internet at all. And here is the kicker: All I have to do to get it to go back to normal is just reset the router. Today is a good example: around 2:50 PM, I was getting 540Mbps x 14.50Mbps. Then at 5:01 PM I was down to 27.85 x 0.21. I do a reset, and I jump back to 300 x 18.60. I spoke with Level 1 CSR and finally was speaking to who ever is in Manilla and was advised to place the router as close to the window as possible. I even had the router on the windows sill, but the morning son shines thru so I moved. I found a sweet spot just below the window and thought I had resolved the issue. But and that's when it went down to 27.85 x 0.21, and resolved it by the reset. Anybody have any thoughts on this? Is it my router? Ask for a replacement? Go back to AT&T? Thanks.
Team mobile customer service lies
I had a phone for 3 years and I pay for insurance. I talked to customer service on Sunday. They told me my deductible was 200 I had a past due balance of 150. I was told I was eligible for and upgrade at no cost. I went to store as they told me the waiting time would be 2 days. I use my phone daily I am a contractor. I can not be with out a phone for any time . I went to the store to do my upgrade. I paid in store my past due amount. I was told I had to do a 550 deposited. I do not have funds for this. I left store and talked to a customer service rep I was told I could go to store use my broken phone for 150 value trade in and have the deposite bee 400. I came up with the money and then went to the store and they would not honor this. I called customer service again and then they lied and are saying they will not help me. So I spent my money for my insurance claim to pay the bill off. And now they won't honor the deal and im with out and insurance rehab. Long story short I been a customer over 10 years this is the 2nd horrified event I've had with this company. I recommend using a different company. Even just 5 years ago this company cared about there customers. This phone company sucks and they are sell outs just like every other corporation that gets to big for there pants Team mobile you suckText messages not received
I am not receiving text messages from 855-244-1752. This is a subscription service that I am enrolled in. I have confirmed with the provider that the problem is not on their end. They suggested I reach out to T-Mobile. I can confirm that I have not blocked text messages from this number. I need someone to look into this because I rely on this subscription service.
Extremely Slow Internet
I'm not sure why it's so slow. I used to run around 50 to 80 MPS now I'm lucky to have it run at 5 MPS, and for the last few days , it's been 0.5 or less, I'm paying for something I can't use to stream any videos, about the only thing it can be used for is shopping or Facebook, unless you try to watch a video on there.3 Bar signal only
The best signal I can get is only 3 bars, which is sluggish. I have the unit about 6' above the floor next to a window which I believe is facing the closest tower and while not an upstairs window, it is about 8-10' above ground level. Anyone know what else I can try to get a better signal? Thanks.
T-mobile trap
Hi, my name is Sri Gupta. I am a authorized user of my son’s account back in December 24. I happen to be in Costco where AT&T offered me a very good plan for first responders and they accepted my son who is a doctor to be a first responder Being a loyal customer of T-Mobile. I came back home and called T-Mobile to see if they can offer me something .T-Mobile sales team welcomed me and offered me the same deal I think better deal at the cost of $135 per month as a first responder And they told me that your son who is a doctor is fully qualified for this account. My son was in the hospital at that time serving patients . Somehow he managed to come on the phone and answered all the questions that T-Mobile supervisor asked . finally, everything was done and I was very happy with this plan until three months later I received a notice that your son is not a qualified for first responder account. I called T-Mobile number of times but failed to convince them that this is not my mistake. had sales people clarified the requirement of being a first responder I would have never gone with you at the very first place, but it’s not my mistake and I’m very frustrated With the service and the amount of the bill that I have been paying. now I request senior executives to look at this matter seriously and advise me as soon as possible if there is any possibility of retaining me as their customer meanwhile, I am going to contact other carriers and see if they can take over from this point on and help me out Thank you.
