Forum Widgets
Recent Discussions
Randomly not receiving incoming calls
For the fourth month I don’t receive my incoming calls and I have spoken with tech support they have troubleshooting several times then said I need to contact Apple. I contacted Apple and they did their troubleshooting and diagnoses and found nothing wrong with my IPhone 13, they indicated it’s a network issue with T-mobile. Contact them at least twice a week. Last call they said they opened a ticket with engineers and would call me the following day. I received a text message from the tech I spoke with that he reached out but call was dropped. But will try later to contact me back, this was 2:37 pm. I called tech support an hour 1/2 later asked for the technician I spoke with prior and was told it wasn’t possible to locate that technician but they could help me. Again the troubleshooting and she found nothing. I asked to escalated the call I wanted to speak to a manager, who was busy on another call. I was then told my ticket was reopened for an engineer to monitor my service. At this time I’m pissed and patience’s had run short of the bs. have missed call for a job offer for this reason and I make my monthly payment on time for inefficient services I can’t use. Can someone tell me what my next step needs to be???????
Beware of T-Mobile: False Promises and Incompetent Staff
I highly recommend avoiding T-Mobile if you’re considering doing business with them. They are blatantly dishonest. When I contacted their customer support, I was told I could exchange my phone through the Trade-In program with zero down payment and a monthly payment of $23.70. However, just half an hour later, they changed their decision and informed me that a down payment was required. Their staff is completely incompetent. First, they tell you no down payment is needed, then they say you have to pay one. Do yourself a favor and stay away from this company.
I need to find out who the carrier is for a phone number.
This is going to be a bizarre story. And sad. My sister is a little "off". She lives 4 states away from me and we haven't talked in 10 years. I found out last week she was in a horrible apartment fire and in intensive care since early December! She has no friends, and no one knew how to contact us until now. She will recover, but likely spend at least the next 4-12 months in the hospital or nursing home. Her hands got the worst of it. She will have many more surgeries. She will not be able to use them for a long time. She is "there" mentally, but her face has had grafts, and are so new and tight she cannot talk well enough to be understood, and it hurts terribly to move. She is "there" mentally, but it's impossible for her to communicate. EVERYTHING she owned is gone. Obviously the furnishings, etc., but more importantly her birth certificate, social security card, banking information, etc. Other than her address and phone number, we no nothing of her life; we have no idea where she worked, if she did. So, I will be flying down there with my other sister so we can start to piece her life back together as best we can. I'll try and figure out where her car is, and how to get mail forwarded to me. I have no idea where the mail has been going for the past 7 weeks. She wears glasses and has hearing aids, and those perished too. I'm hoping I can get some resources at the hospital to have her eyes checked for a new prescription, and I Googled that I can get hearing aids at Costco!! Anyway, I'm getting off topic. Although she cannot talk or communicate at this point, she did have a cell phone. I have no idea who the carrier is... and perhaps by now, the phone has been shut off for non-payment. If we could figure out the carrier and get a new phone, at least she could have part of her life back. (As it is right now, the nurse talks to me and yells what we say to my sister). I know TMobile (or any other carrier) won't tell me if they are the carrier (at least not until I get a copy of the police/fire report and letter from the hospital) but hoping maybe some of you might know how I could find out... It would be one less thing taking time to figure out. TIA.
Unproffesional
So my boyfriend and I went there a couple days ago and Gen who works there helped us out. Very nice okay. This location is in the mall in Gainesville FL. The beginning was fine and everything. She helped us out. Well heres where it went downhill. Towards the end of getting the Tmobile Home I was asking her a feminine question mind you. She was on the other side of the table and you can clearly see her wedding ring. You can't miss it. Well every time I talked to her she would look at my boyfriend and only talk to him. She never once looked at me. Then if she wanted to show us something she would get very close to him like up close and personal. Him and I were both feeling uncomfy. Then when I asked her " how do you get your nails so long and healthy?" She looked and talked to my boyfriend stating " ohh I have a nail tech I have been seeing for awhile and she takes care of them." Mind you my boyfriend doesn't care about any of that. It was my account my everything. He was just there so I didn't get screwed. Then after that encounter she proceeded with barely wanting to give me my phone back, like she didnt wanna touch me. Look I don't know what yall got going on but if we wanted to go somewhere for my boyfriend to get flirted with we would, but we were told by this by his boss. This was very unprofessional and all the above. I really hope this gets taken care of. The woman is short, no glasses, with a wedding ring on. Have a good day.
Poor Coverage 5 miles from White House
I live in Arlington, Virginia, which is 5 miles from the White House in Washington DC. I have one 3 of 4 bars at my home. I have zero signal in my office building in Arlington, Virginia however, AT&T and Verizon have plenty of signal in my office building. When I open tickets or reach out to T-Mobile they insult my intelligence with explanations about how my phone hasn’t been reset or troubleshot or all this, but the reality is the signal here is really bad and something needs to be done or somebody needs to give me a discount and I will take my 25+ years of loyal service to AT&T or Verizon.Wifi Calling falling off network
I'm really frustrated. for the last month I can no longer receive phone calls. neither can my wife or kids. If we disable wifi then we can make a call which then seems to put our phones back "on the network". however within a few hours to a day they all fall off the network and we can no longer receive calls. Sometimes we also cannot make a call which could be dangerous as 911 won't work. Unfortunately cellular calls here drop constantly so we cannot use cellular services for more than a few seconds at a time. One time i reached out to support and they told me they were "working on a known problem" but then when I tried to reach out recently the agent acted like the problem was with my phone. And then it was the router. But wifi calling works just fine so long as you first make a call over cellular first. Really wish T mobile had US based support as the language barrier makes it very difficult to communicate.
Upset
I’ve been a T-Mobile customer since at least 2008 and have seen the network and technology evolve over the years. While some changes have been great, others have been challenging but ultimately successful. However, I’m now considering leaving with my six lines because I feel misled or even lied to. I moved to a new area about three years ago and have been working with customer service, tech support, and even engineering to address the signal issues in my area. The signal fluctuates between LTE, 5G, and not 5Guc throughout the day, draining my phones. Despite opening multiple tickets and working with various people, the issue remains unresolved. Over a year ago, I was told that tower 9JK1272A was getting a technology upgrade from LTE to the new technology (INC111606575). Each time I called for updates, there was no ETA, and I received various explanations. I want to thank Tiyeana on 1/6/2025 for finally revealing that the upgrade never happened, and the ticket has been closed for some time. In fact, since October 2022, I was never informed of this when calling in for updates. She also informed me that my area needs enhancements and that multiple customers are experiencing the same issue. Shame on you, T-Mobile, for blaming our equipment instead of addressing the real problem. This experience has taught me that loyalty to a corporate giant means nothing. After 17-plus years as a customer, I feel like just an account number. I miss you, John Legere. I'm writing this in hope that someone at T-Mobile cares enough to read this and call me. This last ticket should lead you to me 87592093.
Sad business T-Mobile
T-Mobile has the worst customer service for somebody who been a loyal customer for 11 years And this is how they treat customer and for me to be reaching out to customer service since two days before Christmas and nobody could fix the problem or the issue that’s going on with my Account This is sad Business
Internet service constantly disconnecting at certain times of day-week
Since we started our service a few months back it seems during during the beginning of the day, 7am 9am, our Internet disconnects from all our streaming devices and on the Tmobile app it somes up disconnected. So,we unplug the router and plug it back in. Poof it works,next day, same thing. My wife and I work from home and have about 12 devices online anytime, we use vpns on our laptops for work, we have tablets and plenty of smart devices. Now,oddly,since we boot up and start work between 7 till 9am Monday Friday, this is the primary time we notice it reoccur the most. There are occurrences during 12pm and 3pm sometimes as well but mostly in the am. My wife has resorted to just hotspotting to her cell phone as a stable workaround. Now the most frustrating part is the consistency of it all. Almost everyday during the week in the am. Each time we've called support it's just reboot it.then if course it works,we are likely moving back to Xfinity since we aren't getting the service promised.