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I connected my new t-mobile home internet device today. The plan details say I should get typical Download Speeds of 133-415 Mbps (5G) I have moved this device to just about every window in the house and the best I get is around 40 Mbps with my AMPLIFIED ("Our fastest speeds with...") home internet device. Any suggestions? Am I missing something? This device has the ability to utilize external antenne, wonder if that is what need to do? Thanks -Shellyoldfowler4 days agoNetwork Novice66Views0likes0CommentsFalse statements by tmobile
T mobile can not supply 5 g speeds.... testing has shown an average speed on 5g signal at 3 megs per second and sometime 3megs per minute. Today chrome says no network , yet 5 g is displayed in the status bar. Another lie/false statement by this network advertisements No wifi no blue tooth ... as selected and the system """" displays this""" as such. Yet that to is a lie.. false statement. The call center that I get transfered to is utterly irresponsible, unreliable, Un-edjucated. And stole data to use against me with 2 other corporations simply safe, and paypal..using it to activate security system cams and deliberately disallowing access to my accounts. Proof was sent to corporate NOCC although doubtful it was received since tmobiles reps and supervisors of a communication company CAN NOT compose or send emails.. Hummm fcc, how'd they get a license for communication when they don't?Larry20224 days agoNewbie Caller166Views0likes3CommentsRevisiting the home internet location issue
I am in an area within a mile of a tower, have great speeds, never deal with buffering, but I have the location issue everyone else has. I understand the how the addresses are routed, to a point and this is also where I get confused. TMobile says they can track where your gateways goes. They know the physical address it is supposed to be and knows when it is elsewhere. I believe my gateway has GPS in it as well. It is the newest of the routers. Why can't that be used to give physical location to the browsers? With that said, with the location issue be everywhere, could this be brought up as a class-action? I was never told that location would be an issue and currently new subscribers to the service apparently not being told based on how may people are bringing up the issue just after starting the service? Again, other than the location issue (which is frustrating because I don't live in Detroit, Columbus, nor Nashville) the service is reliable and fast.ifellforit4 days agoRoaming Rookie53Views0likes0CommentsCustomer service is useless
They have the worst customer service. I am so over tmobile. They are useless in every way possible. I have a phone that I pay for 5g and the service never works. I have connected customer service many many times and even went into the store many times and no one could help. I will most likely be leaving this terrible company. We need Sprint back. Tmobile suckslynz_marie8 days agoNetwork Novice124Views0likes1Commentcall stuck on 00:00 then the call ends/the call won’t connect and it goes straight to voicemail.
I have had this problem since November. Someone will call me and i will either swipe to answer or hit the green button and the call will get stuck on 00:00 then just hang up or I will try to call someone and the call won’t connect and it just goes straight to voicemail multiple times. I have tried changing my call settings from wifi calling to no wifi calling to lte to 5g. I even got a new phone thinking it was a problem because of an old phone. Tmobile reset my esim and the problem still persist. I was wondering if this was happening to anyone else.cgood4169 days agoNetwork Novice112Views0likes1CommentExcellent customer service
I recently went to the T Mobile store at 90th and Blondo in Omaha NE. Went with husband to deal with his issue. But ended up me getting a new phone. Adam was our sale representative. He did an excellent job in explaining all options. He took his time. Never once felt like I was rushed or a waste of his time. I would highly recommend this store. Ask for AdamJJLMO311 days agoNewbie Caller45Views1like0CommentsCustomer Service Experience
So I came as a new customer. I originally started everything with customer care over the phone. I explained to the rep that with Verizon I could get any new device and only pay the taxes up front. I was also told that I would pay 120$ for 3 lines. I received everything with the rep on the phone prior to hanging up just to confirm everything. And he agreed and confirmed. this was Saturday Monday comes around I get the SIM cards in the mail which I did not need. I called customer care to complete the transition. About 15 mins into the conversation the first customer care rep stated and I quote “I’m so focused on having my tea then going to bed, I will connect you to customer support.” And there I was connected to someone else. The second person couldn’t help me which then connected me to a third person. The third person had me to restart 2 phones. When I turned it back on I had no service and she stated she couldn’t help me. When I asked how to get service on my phones she then said “you’ll have to wait til tomorrow. This was after being on the phone for 2 hrs for absolutely nothing. I went to a store nearby to get my devices up and running. When I went to a store to pick up the watch, they asked for a down payment. Something I was never made aware of as I was told I’d get the same services as I did at Verizon and all I would need to do is pay taxes. I called and spoke to numerous people and none of them could justify as to why I was misinformed TMobile customer care team are nothing but fraudsters and scammers. They will tell you anything and everything to get you to switch but once the switch is made they screw you over. This company sucks. I do NOT recommend this company to anyone as they are a team of thieves and will rob you! I am completely disgusted with them. And not one could explain why I was lied toJAmaral13 days agoNetwork Novice50Views0likes0Comments