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MLB TV
I find it frustrating that there was a small window to redeem this offer. Being a customer and having a good plan that I pay for, I feel the perks that we are offered should be available. I've had MLB TV the last few years and I speak to customer service and the only answer I get is "sorry, we understand, too late>" Has anyone found a better answer. Any clue if it will be offered again soon?
Are promotions worth it?????
Free Amazon Fire TV if you purchase internet I switched my internet services from Xfinity to T-Mobile to streamline everything into one plan. During my research, I discovered that T-Mobile was offering promotions for switching and enrolling in auto-pay, which I found appealing. I opted for the Free Amazon Fire TV 2 series promotion, understanding that to qualify, I had to remain a customer for at least 60 days and submit my documents within 30 days. I met all these requirements. On March 17, 2025, I received an email from T-Mobile stating it was time to redeem my offer. I meticulously followed every step detailed in the email. Two critical instructions were to click on the pink "Redeem Now" button to access the proper Amazon site and to complete my order without leaving the checkout page, or else my promo code would expire. I entered the promotion code as instructed, but received an error message stating it was not valid. I did not navigate away from the page at any point. At 10:30 AM, I called T-Mobile for assistance. They instructed me to try entering the code without dashes, which did not work. T-Mobile's response was frustratingly inadequate; they told me to call Amazon, claiming they were responsible for the promotional codes. I was then given Amazon's phone number, which began a frustrating cycle. Connecting with a human representative at Amazon was nearly impossible, akin to searching for the fountain of youth. When I finally reached someone, they directed me back to T-Mobile. I called T-Mobile again, but was sent back to Amazon. During this process, three representatives hung up on me while attempting to assist, leaving me without clear answers. I decided to try Amazon's chat support, but after speaking to three different agents, each one transferred me to another without notice, forcing me to repeat my issue continually. I called T-Mobile again, and an agent transferred me to tech support without warning. Fortunately, Jennifer in tech support was the only one who truly attempted to help and went above and beyond to find a resolution. Unfortunately, she informed me that her managers insisted I contact Amazon once more. She assured me she would call back on March 18, 2025, to continue working on a solution. This entire ordeal lasted from 10:30 AM until 1:30 PM, entirely due to the lack of training and knowledge among representatives from both T-Mobile and Amazon regarding their promotions and procedures. Additionally, the language barrier with Amazon's chat and phone representatives made this situation even more challenging. While I respect their work, it was frustrating to resolve such a straightforward issue. At this stage, I expect a resolution with Jennifer's help, as Amazon has shown little willingness to assist, merely stating they would escalate the matter without ensuring follow-up. If I do not get a satisfactory resolution, I will switch services and avoid Amazon in the future. This is not about impacting their business; it’s about demanding the level of care and gratitude a customer deserves. This is all after dealing with at least 12 CS reps with 3 hanging up when I was put on hold. Unacceptable
Shell Error
For a few weeks now I haven't been able to use the gold status discount for shell with the T-Mobile weekly offer (it is copying correctly and isn't an old code being used). Keep getting the error message that the promotional code I provided has already been used. Both apps are updated so I'm not sure what else to try.$5 movie
This is misleading as $5 was taken off my AMC rewards account when the movie should be free but my credit card will be charged $5. Let me explain: Ticket price is $17.59 and I wanted to take advantage of the $5 Tuesday promotion. So you would expect 12.59 to be discounted to bring it to $5. With my AMC reward of $5 it should be free. I look at the receipt and the $5 is taken off the $17.59 ticket price and with the ticket price at 12.59 ONLY 7.59 is taken off and I am charged the $5. I should cancel, right?
One of 1000 Amazon gift card winners...
I got an email stating that I won a $500 Amazon gift card from T Mobile Tuesdays. I reached out to T Mobile via fb messneger, they verified my account, and they confirmed that the email address is a legitimate email address and that there were 1000 winners of the $500 Amazon gift cards. So, I clicked the link in my email to redeem, and it took me to a page that says, 'shoot, misfire. Please forgive us'. This has been happening for 2 days. There was an email address at the bottom of the error to send an email to if there were any issues, its cs@tangocard. I emailed them and I'm waiting on a response. My question is, is anyone else one of the 1000 winners? If so, are you having issues with the redemption link sent to your email? I've never won anything, and this would be a massive help right now.
