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2 MIN READ
My favorite part of being in the Magenta Family has been seeing how T-Mobile shakes things up to get rid of antiquated practices and eliminate customer pain points. T-Mobile is up to some more great shenanigans. Today we announce the new Un-carrier Move: PHONE FREEDOM You know how it feels like the new guy always gets the good stuff? New babies get all the attention. New coworkers get all the good feedback. New customers get the better promotions. Well T-Mobile is here to disrupt this norm by introducing the new Go5G plan. Go5G and Go5G Plus offer more hotspot data and the Go5G Plus plan gives new and existing customers the same great device deals. Gone are the days of missing out on a major deal because you have been with the company for months or years. The new plans are great, but we have more. Phone Freedom is also bringing enhancements to our switcher programs. Carrier Freedom lets us reimburse you for your remaining device balance with your old carrier when you switch to us, trade in your old phone, and buy a new one on your T-Mobile account. With the Easy Unlock, you can now combine the device reimbursement with a promotion for your new phone. That means we will give you up to $650 per line to pay off old phones and deals to get a new one free or discounted. We are always learning, innovating, and building. Things are not always sunshine and rainbows, though. If you sign up and things are not performing the way you really need them to, we don’t want you to feel stuck. I mean, we aren’t a ball and chain, right? With the launch of our Go Back Guarantee, we are offering $50 per line via rebate for customers that switch to us, don’t love the experience, and have to make the tough decision to go back to their previous carrier within the first 30 days. T-Mobile wants to be the wireless provider you choose, not the one you’re stuck with. Phone Freedom offers great changes to break customer pain points. We are so excited to share this information with you. If you want to learn more, you can read about it on our Newsroom and our Un-Carrier page. Comment below with your thoughts or questions about our newest Un-carrier Move: Phone Freedom.
2 years ago
2 MIN READ
Did y’all know that T-Mobile has been partnering with MLB for 10 years?!?!?! Wow! We love this partnership because it means that our customers are able to stream MILLIONS of hours of MLB.TV for free. #WeWontStop! We are offering FREE MLB.TV again for the 2023 regular season. The MLB.TV regular season subscription is a must have for every baseball fan because it gives access to EVERY 2023 out-of-market regular season game LIVE or on demand and EVERY in-market regular season game on demand. It also includes an expanded library of premium content for subscribers including baseball documentaries, classic programming, and World Series films, in addition to news, highlights, and access to archived games. My dad loves baseball. Catching every game can be difficult because the season goes over the summer which is also when he gets more time to spend with his grandkids. If we have family time during a game, he can still enjoy his time with us and stream the game later, so he never misses a pitch. With the MLB.TV app, he can also watch when he is sitting at the doctor’s office or waiting in the car for my mom to finish shopping. Don’t miss your chance to get the 2023 MLB Regular Season subscription to MLB.TV (a $149.99 value) by going to the T-Mobile Tuesdays app beginning Tuesday, March 28, 2023, at 5:00 a.m. ET through Tuesday, April 4, 2023, 4:59 a.m. ET. Want to know more about T-Mobile’s partnership with MLB and our offer? Click here Want more information about the MLB.TV subscription benefits and restrictions? Visit MLB Need a list of devices that are compatible with MLB.TV? Here you go By taking advantage of free MLB.TV from T-Mobile, you will receive limited commercial emails related to MLB.TV and your one-year subscription. Redeem and sign up for MLB.TV between March 28, 2023 at 5:00 a.m. ET and April 4, 2023, 4:59 a.m. ET to receive a free subscription to MLB.TV for the 2023 season. Limited-time offer, subject to change. Only for T-Mobile, Sprint and Metro by T-Mobile customers on qualifying plans who have T-Mobile Tuesdays. Sign up through the T-Mobile Tuesdays App. Sharing of accounts is prohibited; not for use on other carriers' wireless devices. Blackout and other restrictions apply, see MLB.TV for details. T-Mobile, Sprint and Metro by T-Mobile customers who redeem this offer may also access premium features of the MLB app for the 2023 season at no additional cost. Available at Google Play or Apple App Store. Compatible device required. Additional in-app purchases not included. Data usage may apply. ©2023 – Official Licensee of Major League Baseball Players Association. Major League Baseball trademarks and copyrights are used with permission of Major League Baseball. Visit MLB.com.
2 years ago
2 MIN READ
Scam calls exploded in 2019 making it the #1 complaint to the FCC. T-Mobile is taking action with Scam Shield the free option giving you fewer spam calls. What is Scam Shield Imagine a world where robo and scam calls were stopped in their tracks before reaching your phone. That’s where Scam Shield comes in. Scam Shield is the most aggressive way we’re protecting our customer’s from robocalls, and best part is it’s free. Now that Sprint is part of T-Mobile, we’re continuing to improve our service and overall customer experience. We know how annoying these calls are so building a solid scam blocking system at the core of our network is the key behind Scam Shield. Taking back your number is easier than ever now! Check out some of the notable features below to see the benefits of this awesome new feature. Notable features FREE Scam ID and Scam Block for T-Mobile, Metro by T-Mobile and Sprint customers with industry-leading technology FREE PROXY for select plans FREE Number for select T-Mobile, Metro by T-Mobile, and Sprint for starting over with a clean slate. Download the app Scam Shield will be available with or without downloading the app, however, the app has advantages. You get the ease of taking action and changing the settings in the palm of your hand. You get the control. You can customize the preferences and automatically sending callers to voicemail if you wish. We’re planning on sweetening things for app users. Later this month, we’ll have a giveaway for those taking advantage of using the app regularly, and this offer will only be available on support. Keep an eye out for an upcoming blog with the details for this giveaway. I promise, it’ll be worth it. Stay tuned!
5 years ago
1 MIN READ
Hello everyone! It’s time to share some exciting updates that are happening with our amazing T-Mobile Community. Congratulations are in order for @tmo_mike_c because he has transitioned to a new role within T-Mobile! Big things are in his future, and we all know that he is going to do great! My name is Heaven, and I will be taking over as Community Manager! I am so excited to be supporting this space. I look forward to using my experience with T-Mobile to help and guide all of you and take the opportunity to learn even more. A little about me: I have been with T-Mobile for 8 years focusing on customers. My favorite part of working with T-Mobile has been getting to network with different teams to find resolutions for customers and I hope to use my network to benefit this Community and its peer-to-peer focus. I am married and have two handsome boys, 3 years old and 5 months old. In my free time I like to crochet, hang out with family, and binge watch Netflix.
3 years agoRecent Blogs
Happy Thanksgiving!
1 MIN READ It is that time of year again when we prepare amazing meals and spend time with loved ones. Every year I have my own little debate. This year I figured I would bring the friendly debate to the Community. Tradition or trying new things? The traditional Thanksgiving meal is always delicious and something I look forward to for weeks. It can be stressful to make a meal large enough to feed that many people, but the familiarity holds a sense of comfort. And with the amount of leftovers.. the possibilities are endless! Ever had the urge to put tradition aside and try something completely different? Shake things up and try a meal no one would expect. Go on a trip to see new sights. Or keep it quiet and casual with a simple movie and popcorn. I’m curious to know what you prefer. Has there been a spontaneous change that became a tradition in your family? Tell us all about it in a comment below.Welcome to the new Community!
1 MIN READ We are so happy that you found your way into the new community. We're always looking for ways to improve your experience, so we did a little remodeling. The first step was updating the website's location to T-Mobile.com/community. If you have any bookmarks or saved links, it'd be a good idea to update those, so you never have to worry about getting misdirected or lost in cyber space. You may have also noticed that things might look a little different. We tried not to make any drastic changes, but little things like the icons, avatar bubbles, or a few other things have a different theme or may not be in the same place. Got questions about the new look or layout? Let us know in the comments.Bug bounty hunters chasing down threats for T-Mobile
2 MIN READ In the world of cybersecurity, hackers are considered enemies, and businesses are asking how they can stay one step ahead of them. But we at T-Mobile think of them a little differently, treating some hackers as allies. One of the ways we’re working to better protect customers, employees and their data is by enlisting the help of ethical hackers (aka security researchers or white hats). Ethical hackers are cybersecurity experts who use their hacking skills for good to help companies fight bad actors. At T-Mobile, they help us close doors to cybercriminals and fortify our efforts to protect customer and employee information. The role of ethical hackers in our security strategy Through our bug bounty program, T-Mobile rewards ethical hackers for helping identify possible weaknesses, called “bugs”. We then fix the bugs, helping to create a safer space for our customers and employees. T-Mobile offers a range of payments for different kinds of bugs, as well as other incentives that encourage a steady stream of skilled contributors to join the program and help us stay ahead of cybercriminals. How ethical hacking shows up on the Community A lot of effort goes into fighting bad actors, and you may have seen some of that work around here. Have you ever seen a post with seemingly random lines of code, or links that don’t look like they would go anywhere (we’re not talking about spam)? Those might be from ethical hackers who are here, too, poking around and helping us find holes we may not have known about. But whether ally or foe, we take all suspicious posts seriously and work closely with our cybersecurity team to address them. Conclusion As cyber threats evolve, our security methods evolve too. Ethical hackers help us identify and remediate weaknesses. Their findings have also helped usimplement broader measures acrossT-Mobile to resolve other issues quickly. Our bug bounty program is just one of the ways we’re working to keep our customers, employees and their data better protected. Want to know more about the Bug Bounty program? Check out our T-Mobile Bug Bounty Program Makes Allies Out of Adversaries article on the Newsroom. Interested in becoming an ethical hacker? Check out our T-Mobile Bug Bounty Program page to learn more about how it works. If you aren’t versed in coding languages but you still want to help, always say something when you see something. Leave us a comment here or use the report or feedback buttons throughout T-Mobile’s websites to tell us about anything that looks suspicious.Heading Back to School with T-Mobile: Empowering Students with Project 10Million
2 MIN READ As summer winds down and the back-to-school season kicks into high gear, families and students across the country are gearing up for a new academic year. This transition isn't just about stocking up on supplies and setting up schedules; it's also a crucial time to ensure that every student has the tools they need to succeed in today’s digital world. That's where T-Mobile steps in with its ambitious and impactful initiative: Project 10Million. Bridging the homework gap One of the core challenges in the educational landscape is the "homework gap" — the difficulty students face completing homework when they don't have reliable internet access. Project 10Million targets this issue head-on by offering free internet access to millions of students across the United States through hotspot devices. Students in eligible programs in U.S. school districts can receive a free hotspot and 100GB of high-speed data service per year, per household, for up to five years. This initiative isn't just about providing tools; it's about leveling the playing field and ensuring that every student has the opportunity to excel, regardless of their economic background. Improving educational opportunities Project 10Million doesn’t stop at just providing internet access; it’s about creating more significant educational opportunities for students. With the internet becoming an essential resource for research, collaboration, and learning, having access at home can profoundly affect a student's academic journey. By eliminating one of the biggest barriers to online learning, T-Mobile is opening doors for students to explore new learning methods, access vast educational resources, and prepare for a future in an increasingly digital world. How it works School districts can apply for the eligible student, but parents can also apply directly. Just visit www.t-mobile.com/project10million for program details and to begin the application process or visit a T-Mobile retail store to receive help applying online. A few documents are needed to apply and, once completed, an email will be sent to confirm the account creation and order of the hotspot. You don't have to be a current T-Mobile customer to get this benefit. The student will get a free hotspot and 100GB of data per year for up to 5 years. Conclusion As we embrace the back-to-school season, T-Mobile’s Project 10Million stands out as a beacon of hope and support for millions of students. By bridging the homework gap and improving educational opportunities, T-Mobile is committed to fostering a brighter, more inclusive future for all students. As families prepare for the upcoming school year, they can take heart that with initiatives like Project 10Million, their students will be better equipped to succeed in the digital age.T-Mobile and MLB
2 MIN READ Did y’all know that T-Mobile has been partnering with MLB for 10 years?!?!?! Wow! We love this partnership because it means that our customers are able to stream MILLIONS of hours of MLB.TV for free. #WeWontStop! We are offering FREE MLB.TV again for the 2023 regular season. The MLB.TV regular season subscription is a must have for every baseball fan because it gives access to EVERY 2023 out-of-market regular season game LIVE or on demand and EVERY in-market regular season game on demand. It also includes an expanded library of premium content for subscribers including baseball documentaries, classic programming, and World Series films, in addition to news, highlights, and access to archived games. My dad loves baseball. Catching every game can be difficult because the season goes over the summer which is also when he gets more time to spend with his grandkids. If we have family time during a game, he can still enjoy his time with us and stream the game later, so he never misses a pitch. With the MLB.TV app, he can also watch when he is sitting at the doctor’s office or waiting in the car for my mom to finish shopping. Don’t miss your chance to get the 2023 MLB Regular Season subscription to MLB.TV (a $149.99 value) by going to the T-Mobile Tuesdays app beginning Tuesday, March 28, 2023, at 5:00 a.m. ET through Tuesday, April 4, 2023, 4:59 a.m. ET. Want to know more about T-Mobile’s partnership with MLB and our offer? Click here Want more information about the MLB.TV subscription benefits and restrictions? Visit MLB Need a list of devices that are compatible with MLB.TV? Here you go By taking advantage of free MLB.TV from T-Mobile, you will receive limited commercial emails related to MLB.TV and your one-year subscription. Redeem and sign up for MLB.TV between March 28, 2023 at 5:00 a.m. ET and April 4, 2023, 4:59 a.m. ET to receive a free subscription to MLB.TV for the 2023 season.Limited-time offer, subject to change.Only for T-Mobile, Sprint and Metro by T-Mobile customers on qualifying plans who have T-Mobile Tuesdays.Sign up through the T-Mobile Tuesdays App. Sharing of accounts is prohibited; not for use on other carriers' wireless devices.Blackout and other restrictions apply, see MLB.TV for details.T-Mobile, Sprint and Metro by T-Mobile customers who redeem this offer may also access premium features of the MLB app for the 2023 season at no additional cost. Available at Google Play or Apple App Store. Compatible device required. Additional in-app purchases not included. Data usage may apply. ©2023 – Official Licensee of Major League Baseball Players Association. Major League Baseball trademarks and copyrights are used with permission of Major League Baseball. Visit MLB.com.
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