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Recent Content
Price increase Magenta 55+ rate was guaranteed
What?! I've been happy with T-Mobile for a few years now, and thought I was with an ethically operated company. I've had no reason to complain. However just today I received a text that in 2 weeks they are increasing my price. But when I signed up I was promised a guaranteed rate of $70 per month for 2 unlimited lines on Magenta for 55+. Now T-Mobile wants $10/month more than the guaranteed rate. Sorry, the price increase and therefore the change in terms is not acceptable. This isn't a great way to treat loyal customers.
Deceptive practices
Like many other people who have posted here, I thought I had a price guarantee from T-Mobile. Turns out that there may have been some fine print. Apparently if you hit the link for their FAQs it said if they ever do raise your price and you decide to leave within 60 days, they’ll pay your last line charges (bye bye, have a good life). I also called and was told this was because of inflation. Well, T-Mobile has actually made some changes to my plan over the last couple of years to help offset any increase expenses. For example, I had to have them take my payment directly from my bank account instead of charging my credit card in order to keep the five dollar discount. And then the first time that Netflix increased their prices I had to give up my ad free Netflix and go to their lowest plan which included ads in order not to increase my cost. So in reality we’ve already experienced price increases from T-Mobile on this no increase plan. And then T-Mobile had the audacity to send me a text a couple of months ago when Netflix raised their price again telling me that they “had my back” and would not increase my price at that time. To add insult to injury last year the CEO made $37 million. This is up from $22 million I believe the year before. So this guy is squeezing us for five dollars more a month to help maintain his bloated compensation. Definitely not the reputable company I thought they were.
How to change SSID and PW?
I just received the T-Mobil 5G Gateway G4AR-1 and Access Point as part of the Home Network Plus package and am getting phenominal speeds (750 down, 125 up). On the back of the router there is an IP address and admin and admin password. However when you put the IP address in it comes up to absolutely garbage stuff with no access to any settings. It tells you to download the “T-Life” app, which also gives you no access to settings. I guess my question is, can the SSID and/or factory password be changed somehow?
Guaranted price lock?
Part of the reason I went to T-MOBILE was because of their Guarantee that there would be no increases. Now they are increasing the price because things cost more. I understand that, but that is exactly the reason I went on this plan. To avoid a price increase... Now I have to shop around for a new plan. So dumb.
Increase in Price for 55+ ($50/mo for 1 line)
Got a text message stating $5 increase/mo. Called rep. Was told “due to inflation...” I asked why because when I was told when I signed up in 10/2018 it was for life. “Sorry about that. See our terms and conditions on the website.” I said I wanted the terms and conditions from 2018. I asked for a copy of my contract that I signed. “We don’t have access to that.” (What??) I have filed a complaint with the FCC also. This is infuriating.
T-Mobile .. the Uncarrier has become the carrier like AT&T and Verizon
For all the good and bad that the 'Uncarrier' has been, it has definitely chosen to become like the carrier that it claimed to despise. No hidden 'fees', taxes or below the line extras. Essentials effectively is fees and taxes added to your bill. No 'administration' or 'connection' fee. In the past couple of years, T-Mobile has added $35 to ALL device upgrades and new customers (postpaid here). No forced 'bundling' of add-ons. Well... not exactly 'forced' for Essentials, but for other postpaid s. Netflix, Hulu, Apple+ ... T-Mobile's "Uncarrier Next" is effectively what much of this is about. From Wikipedia On January 6, 2017, T-Mobile presented its latest un-carrier 'un-carrier next' at CES in Las Vegas, Nevada. CEO John Legere and COO Mike Sievert announced several 'new rules'. The first was to eliminate wireless service and access fees in an effort to make the pricing more transparent. The prices for all T-Mobile service plans will now be exactly as advertised without any additional or hidden fees. The second rule introduced was the 'kickback' program. Individuals and families on the T-Mobile One plan who use less than 2GB of data a month will receive a $10 statement credit. The third rule introduced gives customers the guarantee that no aspects of their particular plan will change unless they amend them. In effect, T-Mobile 'signed' a contract stipulating they will not alter any of the service plans. Finally the fourth item introduced was to simplify their offerings. T-Mobile will only offer the T-Mobile One unlimited plan to new customers beginning January 22, 2017. I am on the T-Mobile One plan, and have now been hit with a $5/line rate increase (5 lines).CLASS ACTION LAWSUIT
I was late on one payment back in August and have been double and triple charged restore fees ever since causing me to be suspended every 2 weeks since. When i call they hang up on me when they realize this . Cant get a person in America all overseas who just mock me when i get upset. I have a lawyer who is ready to file a lawsuit, anyone else having these issues?Why is T-mobile Targeting The Elderly and Oldest Accounts. What a slap in the face for 30 years!!!
So if your over 50 you should be getting notified that your bill will increase. There is no longer a way to complain and if you dont like it just go. Can you they really be that greedy? Yes we paid lower but lets face it 100 per month for 30 years=$36,000 and that is low not including hidden fees and other hidden price increase practice. I am disgusted. Some one explain why would your treat loyalty this way?
Rewarding Loyalty
Hey T-Mobile, Thanks for that heads up that you're increasing the price of my "guaranteed to never go up" plan because you haven't gouged your loyal customers "for nearly a decade". I guess after nearly 3 decades of not shopping for another carrier, it's time for me to get shopping. I'm just curious- with all of the turmoil happening, jobs being lost, political chaos, prices going up on everyday needs- what made you decide that right now was the best time to squeeze some extra profit from your most loyal, long-term customers? And so much total disregard for the "rate will never increase" guarantee. Oh I'm sure there's some fine print in there that you will vigorously point your finger at that shows you're not doing anything wrong. Character, ethics, keeping your word, etc. are going out of style- you're just keeping up with the times, eh? We know you don't care about losing a few customers. I'm sure you calculated that expected loss before you sent that text message. But you gotta do what you gotta do, right? Kicking customers while they're down- like the many on fixed incomes who are already scared to death about what could happen to Social Security and Medicare- it's just a part of doing business, nothing personal, right? All the other big companies are making sure they get a bigger slice of the pie, you wouldn't want to be left out, right? You may have to lose a few crumbs in the process, but as long as you're slice is bigger, that's all that matters. Way to go. Way to represent this "new" America that is on its way in. In Greed We Trust.
GlobalProtect VPN not working with T-Mobile 5G Home Gateway
I just recewived a new 5G Gateway (Model: TMO-G4SE) a couple of days ago. However, looks like it didn't support GlobalProtect VPN (app version: 6.27-1047). Did anyone have the issue and find any solutions? I need that VPN to work remotely. If the issue couldn't be resolved, it would be a deal breaker for sure.