Places
Plans & Features
Explore the plans and features available for T-Mobile Internet and what services are available.Gateways & Devices
Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet.Recent Content
Intermittent Service t-Mobile 5G
I just received my 5G gateway and have set this up. I’m a software engineer with a solid knowledge of electronics and telecoms but I’m not up to date with latest stuff. Anyway I have the device setup, we also have ADSL but I want to explore 5G so I subscribed to see how it behaves. I have a single PC cabled into the gateway, nothing else in the house communicates (yet) with the gateway (my phone does talk to the gateway over wifi to inspect it, but that’s all). I got a 3bar signal and set the unit on my desk and it seemed OK, very much faster than ADSL. But after an hour I began to get randomly “No internet” and the device had disconnected. This has been the case for the past two hours now. Up then down like 10 mins, 5 mins, 2 mins, 8 mins uptime then brief loss of connection. The 3bar signal strength seems steady. There are a primary and secondary signals reported on the web page that proves the gateway. Does anyone have any idea what lies behind these disconnects? My zip is 85207 and all indications are we have “5G Ultra Capacity” I am a few miles away from various buttes that have lots of towers, one is west of me and during the setup my phone indicated a signal source west of me, so I’m assuming that tower is the location of the signal. Because of these buttes and my proximity to them and no tall buildings around I’d assumed I was advantageously placed. So what to do? I can see numerous threads about this from other people, is the service really that poor? My ADSL - though much slower - has no reliability issues, up 24/7.1.7KViews0likes25CommentsOld T-Mobile Internet App works, New T-Life app Doesn't
T-Mobile nagged me to use the new T-Life app for managing my TMHI 5G Gateway. So I did. I set it up a few days ago and it was working fine. I'm using both together with the old app. The problem is the new app now doesn't work. After a power outage, we got things back up and running. The Gateway is connected to the internet, all devices connected to it, it is speed testing at ~400Mbps, and is working fine. The old T-Mobile Internet App correctly shows it is connected with a good connection. But the new T-Life app says our 5G Gateway is "Offline." That's wrong. It's very much online and working. Seems T-Mobile released this app before it was ready for prime-time. I don't really have a problem with this situation. I'm just noting it here because T-Mobile doesn't provide another way to give this feedback. I'm not going to use the new app until I absolutely have to. T-Mobile better get the new app right and working correctly before they retire the old one and make me use it.802Views9likes7CommentsOculus Suddenly not Connecting
We’ve had T-Mobile home internet for lamps two years. We’ve had zero issues and it has worked wonderfully on everything we have - TVs, Ps5, Xbox, iPads, phones, all that stuff. We’ve also have two oculus systems that have worked perfectly with the internet. All of a sudden about 3-4 weeks ago, my son’s oculus will no longer stay connected. It connects for 1-2 seconds, then disconnects and tries to reconnect repeatedly. Every other device is my home works fine. My son’s friend brought his oculus to our house and he had the exact same issue my son does. My son’s oculus connected and works perfectly to my phone’s hotspot. This seems like it has to be something within the connection of the internet and the oculus devices. I have tried every troubleshooting thing I can and NOTHING is working. I can find nothing that gives me any options to change IP or really adjust anything within the T-Mobile internet app. PLEEEEEASE help me. This is beyond frustrating for him (and me!!) and there has to be something that changed within one of the devices to start this.74Views1like1Comment5G -How to do a push-button wifi join?
Where is the WPS push-button join feature for the 5G Home Internet gateway? There is no button on the body of the gateway and I’ve looked on the gateway’s screen, in the phone app and in the web browser interface. I don’t see any hint of an “accept join request” action. My printer is having difficulty joining the wifi network so I’m using it via ethernet cable, meaning I can’t move the gateway out of the same room. It would also be so much easier to join all my other devices that don’t have a keypad to enter the password like my bathroom scale, Filimin, etc. Every device has a separate management web portal. Annoying.37KViews5likes16CommentsPS5 connection issues
My home Internet has a good connection I'm getting really good speeds but for some reason my laptop cannot connect to my Internet and also when I connect my PlayStation portal and my PlayStation 5 pro I'm not getting good speeds at all I can't even stream games because it says my speeds are too slow. Never had this issues with my ps4. But when I run speed tests I'm getting well over 100 mbps and great upload speeds over 10 mbps consistently. Is there a setting on my router I should be changing?? I look up online and it talks about nat settings and whatnot but I can't find on the app or router where I can change anything. It's not a signal strength issue.247Views0likes3CommentsNew version of app?
It looks like the T-Mobile app has been updated in the last few days since it has a new look and is asking me to login or create a new account. Not a problem—this is common after an update (app or IOS), but it won’t let me login. I get the full-screen psychedelic pink swirly thing and “ Authenticating “ at the bottom. But that’s it…it never logs me in. Anyone else experiencing this?31Views0likes0CommentsIncorrect Location being Detected
I live in Arkansas, but I get targeted ads from multiple states on many of my streaming platforms (youtubeTV, Facebook, etc) I believe it's because the server rotates locations since it is cell signal based. Is there a way that I can make my in-home unit identify my location properly as being in Arkansas? The most common ads think I am in Kansas or Missouri. Can you help?30Views0likes0CommentsG4SE Admin login
Why can I not login to the G4SE gatway with the username (admin) and password listed on the device? All I get is an info page that showes the status. I would like to change the wifi name and password. I was also under the impression I could manage the gateway with the TMobile app. It just shows the status also and does not allow for any management options. Am I missing something?Solved964Views1like4Comments