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Contact Mike Sievert, President & CEO
I’m not 100% sure but I think this is Mike Sievert’s email address. Mike.sievert@t-mobile.com. He also has X and Instagram accounts @mikesievert. If you do contact him, please be respectful. This is the email I sent today. Hi Mike, I’m sure my email won’t make a bit of difference, but I think it’s important for you to know how your customers feel and the damage that is being caused to T-Mobile’s reputation due to your latest price increase. When I first switched the T-Mobile, the ad I responded to promised no rate increase ever. With all the chatter on the Internet right now, I see that there was a contradictory term hidden in a link called FAQs that said if T-Mobile ever did increase the price and you want to leave, if you notify T-Mobile within 60 days, they will pay your last line charges. I think it’s charitable to say this was a very deceptive ploy. The T-Mobile rep I spoke to said the current price increase action was taken because of inflation. I’m sure you’re aware that the current inflation rate is down to 2.8%. Also T-Mobile has taken actions which could be construed as de-facto price increases to combat in inflation. The first was forcing customers to have their monthly payments taken out of their bank account instead of charged to their credit card if they wanted to avoid the five dollar fee. The cost to me, of course was losing any cashback I have from my credit card, but also the risk of exposing my bank information to potential hacking. Then again the first time Netflix increased their prices I lost my ad free Netflix and in order to continue to experience that benefit without ads, it would’ve cost me more money. I am perplexed since in 2024 T-Mobile’s net income increased 36.3% in 2023, so it seems like T-Mobile is doing just fine. It looks like you’re doing just fine also with total compensation package of $37 million in 2023 up from the mere $29 million you were awarded in 2022. Do you really have to squeeze an extra five dollars a month out of your customers who probably make an average of .13% .4% of your annual compensation package? Not a good look.Do you think there is something wrong?
Just started with TMO home internet installed TMO-G4AR gateway, service after two weeks service sucks. Speed test 8.53 download, 9.03 upload. I'm writing this comment on a computer tethered to my moto 5g phone and get 56.4 download and .22 upload. DO YOU THINK there is something wrong with this cell internet service???It's a shame
I want to stay a customer of T-mobile, had their cell phone for years at $70 per month for two lines. Which I considered fair at the time of first service. I got a vague notice of possible increase of $10. Just signed up for tmo home internet, at first it seemed suitable for my needs, but now two weeks later it sucks. When I can type faster than a browser can respond you know it sucks. Hate doing business with Xfinity, but I have limited choices.
This increase is so wrong.
This increase is wrong in so many ways, T mobile encourages customers to and a line in order to get certain discounts and benefits, Then they charge a 5 dollar increase on the the line, I would have never added the line if it was going to cost this much. I also stuck with my current plan and didn't upgrade because I couldn't afford it, now I'm paying the upgraded price without any of the Upgrade benefits. It's not as if I'm getting better service, lately T mobile service has been awful, I keep losing GPS while I'm driving, signal keeps dropping T mobile is not as reliable as it use to be, and yet I have been loyal to T mobile for 15 years. If I can find something better I'm going to take it.Deceptive practices
Like many other people who have posted here, I thought I had a price guarantee from T-Mobile. Turns out that there may have been some fine print. Apparently if you hit the link for their FAQs it said if they ever do raise your price and you decide to leave within 60 days, they’ll pay your last line charges (bye bye, have a good life). I also called and was told this was because of inflation. Well, T-Mobile has actually made some changes to my plan over the last couple of years to help offset any increase expenses. For example, I had to have them take my payment directly from my bank account instead of charging my credit card in order to keep the five dollar discount. And then the first time that Netflix increased their prices I had to give up my ad free Netflix and go to their lowest plan which included ads in order not to increase my cost. So in reality we’ve already experienced price increases from T-Mobile on this no increase plan. And then T-Mobile had the audacity to send me a text a couple of months ago when Netflix raised their price again telling me that they “had my back” and would not increase my price at that time. To add insult to injury last year the CEO made $37 million. This is up from $22 million I believe the year before. So this guy is squeezing us for five dollars more a month to help maintain his bloated compensation. Definitely not the reputable company I thought they were.
Price increase Magenta 55+ rate was guaranteed
What?! I've been happy with T-Mobile for a few years now, and thought I was with an ethically operated company. I've had no reason to complain. However just today I received a text that in 2 weeks they are increasing my price. But when I signed up I was promised a guaranteed rate of $70 per month for 2 unlimited lines on Magenta for 55+. Now T-Mobile wants $10/month more than the guaranteed rate. Sorry, the price increase and therefore the change in terms is not acceptable. This isn't a great way to treat loyal customers.
T-Mobile .. the Uncarrier has become the carrier like AT&T and Verizon
For all the good and bad that the 'Uncarrier' has been, it has definitely chosen to become like the carrier that it claimed to despise. No hidden 'fees', taxes or below the line extras. Essentials effectively is fees and taxes added to your bill. No 'administration' or 'connection' fee. In the past couple of years, T-Mobile has added $35 to ALL device upgrades and new customers (postpaid here). No forced 'bundling' of add-ons. Well... not exactly 'forced' for Essentials, but for other postpaid s. Netflix, Hulu, Apple+ ... T-Mobile's "Uncarrier Next" is effectively what much of this is about. From Wikipedia On January 6, 2017, T-Mobile presented its latest un-carrier 'un-carrier next' at CES in Las Vegas, Nevada. CEO John Legere and COO Mike Sievert announced several 'new rules'. The first was to eliminate wireless service and access fees in an effort to make the pricing more transparent. The prices for all T-Mobile service plans will now be exactly as advertised without any additional or hidden fees. The second rule introduced was the 'kickback' program. Individuals and families on the T-Mobile One plan who use less than 2GB of data a month will receive a $10 statement credit. The third rule introduced gives customers the guarantee that no aspects of their particular plan will change unless they amend them. In effect, T-Mobile 'signed' a contract stipulating they will not alter any of the service plans. Finally the fourth item introduced was to simplify their offerings. T-Mobile will only offer the T-Mobile One unlimited plan to new customers beginning January 22, 2017. I am on the T-Mobile One plan, and have now been hit with a $5/line rate increase (5 lines).Rewarding Loyalty
Hey T-Mobile, Thanks for that heads up that you're increasing the price of my "guaranteed to never go up" plan because you haven't gouged your loyal customers "for nearly a decade". I guess after nearly 3 decades of not shopping for another carrier, it's time for me to get shopping. I'm just curious- with all of the turmoil happening, jobs being lost, political chaos, prices going up on everyday needs- what made you decide that right now was the best time to squeeze some extra profit from your most loyal, long-term customers? And so much total disregard for the "rate will never increase" guarantee. Oh I'm sure there's some fine print in there that you will vigorously point your finger at that shows you're not doing anything wrong. Character, ethics, keeping your word, etc. are going out of style- you're just keeping up with the times, eh? We know you don't care about losing a few customers. I'm sure you calculated that expected loss before you sent that text message. But you gotta do what you gotta do, right? Kicking customers while they're down- like the many on fixed incomes who are already scared to death about what could happen to Social Security and Medicare- it's just a part of doing business, nothing personal, right? All the other big companies are making sure they get a bigger slice of the pie, you wouldn't want to be left out, right? You may have to lose a few crumbs in the process, but as long as you're slice is bigger, that's all that matters. Way to go. Way to represent this "new" America that is on its way in. In Greed We Trust.Why is T-mobile Targeting The Elderly and Oldest Accounts. What a slap in the face for 30 years!!!
So if your over 50 you should be getting notified that your bill will increase. There is no longer a way to complain and if you dont like it just go. Can you they really be that greedy? Yes we paid lower but lets face it 100 per month for 30 years=$36,000 and that is low not including hidden fees and other hidden price increase practice. I am disgusted. Some one explain why would your treat loyalty this way?
Guaranted price lock?
Part of the reason I went to T-MOBILE was because of their Guarantee that there would be no increases. Now they are increasing the price because things cost more. I understand that, but that is exactly the reason I went on this plan. To avoid a price increase... Now I have to shop around for a new plan. So dumb.