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Device Unlock
T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.Recent Content
Request to unblock device
Hello society, I need your help. I am not a customer, and I do not have a SIM card of this operator, but I got a phone that has a lock for this operator. It is without password and Apple lock (imei: 351415638689724), so I conclude that it was not stolen. I can't call the operator, how else can I ask them for help in unlocking? Perhaps via email?
Can't add contacts to syncup watch in t-life app.
I try to add an existing contact my the t-life app for my son's sync up watch. Steps 1. From the t-life app > connect > people > settings in top right > watch contacts select a contact. 2. Select the checkbox next to the child the contact should be added to. In my case this is our second watch so a contact is already assigned and I'm trying to assign this contact to the 2nd watch. 3. Enter a name. 4. Select Save Actual Behavior 1. Error is returned "Something went wrong. Please try again. I've only been able to add myself and one more contact. Hoping someone knows how to resolve this issue.Charged for 2 lines since August 2023 for Single Line
Hi folks - this is March 2025 and we were on auto pay all the time. We cancelled a line in August 2023, and even then we have been charged for 2 lines for $100 for seniors. We bought it to the attention of the T mobile staff, they seem all in a different country, not sure if this will be resolved. Can someone reach out to me to resolve this issue from T-Mobile. I need the refund for the 20 months of overcharging.
Message Blocking activated but I can't undo it
When I try to send text messages to my son and/or his wife, I immediately receive the message that Message Blocking is active. But when I look at the list of phone numbers that I HAVE blocked from texts, phone or FaceTime, their numbers do not appear. This only occurred after I purchased the new iPhone13. Previous to that I have had no issue in sending texts to them. I am able to send texts to my other contacts. The only unique thing about my son and daughter-in-law is that their phone numbers are in area code 630 while their sisters are in area code 616.
Jump On Demand Lease
Anyone have experience with jump on demand lease, and T-Mobile seeming to want to get people off that program? Every year my wife and I just turn in our iPhones for new model, with small down payment, but this year they are saying it’s over $400 down. So should we pay off lease and get into new purchase plan (which seems like only best option), and what plan if we do want to upgrade each year?
