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Device Unlock
T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.Recent Content
Kids SyncUp Watch unpairing
I had already paired our syncup watches to my phone in the new Tlife app. The watches died so we charged and once it turned on we have not been able to get it out of the pair setting when you first turn on the watch. I’ve turned it off and turned it back on for a few hours see if that would help nothing, restarted same result, and even tried to re-pair it without unpairing, which told me it was already paired. On the t life app the watch shows up but it says it is out of battery. The app on my phone doesn't need an update. Has anyone found a solution for this?
Can't Change Administrator Photo in T-Life
Hi, I’m setting up a syncup watch for my child and put in my contact info in the t-life app as the administrator. I want to change my profile photo, but every time I try I get “Something went wrong. Please try again.” error message. I’m doing this in the manage watch contacts setting. Is there somewhere else I can do this or a different setting? I also get the same error message if I only try to change avatars. I tried deleting the watch, deleting the app and reinstalling, but the same original avatar showed up and I can’t change it.
Returning phone not found at t-mobile warehouse
Has anyone had the same experience as me with getting a new phone, and then returning the old one to get a promo, just to be told that it wasn't scanned in @ the t-mobile warehouse, even though I have UPS tracking and proof of delivery? They show the package was received via tracking but that the phone wasn't scanned in so they're not going to honor my promotion. This is absolutely awful! I did what I was supposed to do, and now I'm being punished because some incompetent employees either lost of stole the phone from the warehouse. If anyone has had this problem and been able to get it resolved, please share your experience and what you may have done. I'm not having any luck, but instead being stuck with a $1,000 bill for a phone.
