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Device Unlock
T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.
Recent Content
Pixel 8a isn't getting updates
I got my Pixel 8a from T-Mobile on Nov. 5. On that day, the phone had the Nov. 5 security update and the Oct. 1 Google Play System update. The next day, I got the Android 15 update. All was fine, until sometime in mid November I found out there was a new Play system update, so I went to update. But when I check for that update, I keep getting the same error, as you can see in the below screenshot. It's been giving me this error for weeks. So, I contacted Google, and they told me that it was some Android 15 bug. They had me submit a bug report, so hopefully they will get it fixed. But here's the weird part. There's an online tool called the Pixel repair tool, and you can use it to update your pixel phone manually. I tried it earlier today, and it said that I had all the latest updates, which isn't true, especially as just yesterday the December Pixel drop and security update released. So that got me thinking, has T-Mobile not let the updates pass? I know that phone updates usually go through the carrier, but I doubt that the Google play system updates have to go through T-Mobile first. If anyone has any info about how long it takes T-Mobile to send out updates and/or a fix for this problem, please let me know.
Not registered on network after converting and deleting an eSIM on my SIM card
I've decided to exchange two SIM cards between two of my phones: Samsung Galaxy A32 (old) and Galaxy S21 Ultra 5G (new). I've been experimenting with new SIM manager settings on my new S21 Ultra 5G phone. I first wanted to convert my SIM card to eSIM. But I realized that once I convert that SIM card to eSIM, I will no longer transfer it to the other phone. I then realized that having 2 SIM cards (SIM and eSIM) sounded quite hard to get used to. So I decided to switch the SIM card back to regular SIM by removing the eSIM off of my SIM card. But once I've done that, I have not been able to reverse its service availability unless I contact you which I'm not able to either. And that's when a number of sad results happen to my SIM card: I will only getemergency calls, I will get an error saying "Not registered on network" after making one phone call or text, and I will no longer have available mobile network service on it after I made changes. I restarted my phone, I reset my network settings, I checked my SIM card, I checked my phone's settings, I checked the network, and I checked basically everything; I still have never been able to fix and reverse my SIM card and its settings back to the way it was before. I'm in desperate need of help: how am I able to get it all back again? Thanks in advance for your answers.
