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T-Mobile agent's carelessness results in a nonworking SyncUp Tracker.
I had a less than detailed oriented T-Mobile agent take a SyncUp Tracker of mine offline. When another T-Mobile agent attempted to correct her colleague's error by placing the SyncUp Tracker back online, the device would never fully activate. It has been stuck in the onboarding process for nearly two weeks. Apparently, when the second T-Mobile agent tried to place the device online again, she thoughtlessly selected the wrong rate plan. While in onboarding limbo, the SyncUp device is nonoperational and therefore, useless. T-Mobile is still charging me for the device. One of the SyncUp Tracker manufacturer's engineering support agents advised me it should only take a T-Mobile agent a few minutes to correct a rate plan assignment error.SyncUp Tracker first generation warranty fulfillment.
I have a SyncUp Tracker that failed under warranty. I contacted T-Mobile and spoke to a T-Mobile agent about filing a warranty claim. The agent told me a new or refurbished replacement device was not available for warranty exchange because the first generation of SyncUp Trackers were being phased out. The agent said I would need to use my credit card to purchase a new, 2nd generation SyncUp Tracker. The agent promised to credit the full amount back to my original form of payment as soon as the credit charge posted. This would satisfy the warranty claim. I have two voicemail messages from the T-Mobile agent letting me know that once the credit card charge posts, he would be crediting me the entire amount back to my original method of payment. The promised credit never happened. In a third voicemail message, three days later and well after the charge had posted, the agent said he was not able to credit the amount back to my credit card, as promised, but could only credit the amount back to my T-Mobile account balance. A couple of days later, the agent called me to reiterate what he said in his final voicemail message. I told the agent a credit to my T-Mobile account balance was unacceptable. I reminded the agent of his promise to credit back the entire purchase price of the SyncUp Tracker 2 device to my original method of payment, my credit card. The agent said the matter was out of his hands. I attempted to escalate the matter by contacting another T-Mobile agent. The agent documented the issue and sent the request to the T-Mobile back offices for review. I told the agent to have the T-Mobile back office team listen to the original phone conversation and the subsequent voicemail messages involving the T-Mobile agent who initially processed my warranty claim. I do not know if any research was done by the T-Mobile back office in this regard, but the back office denied my claim. After hours of phone calls to T-Mobile and having to endure inordinately long hold times and dropped phone calls with multiple T-Mobile agents, I finally reached a T-Mobile supervisor. The supervisor informed me that the T-Mobile agent I spoke with never filed a warranty claim. Instead, the agent signed me up for an upgrade without my knowledge or consent. Not only did I pay for the entire amount of the SyncUp device out of pocket, I would also have to finance the remaining balance of the defective SyncUp Tracker that failed under warranty. The T-Mobile manager provided me with two options. I could accept a T-Mobile gift card for the amount of the purchase or have the amount electronically deposited into my bank account. The direct deposit required me to provide my bank account number and routing number to the T-Mobile agent. I opted for the T-Mobile gift card. Less than 24 hours later, I received a text from T-Mobile indicating the gift card issuance was denied. Using the voicemail messages as supportive evidence to demonstrate what the T-Mobile agent had promised and what he failed to do, I disputed the charge with my credit card company. I am awaiting my credit card company’s decision.
SyncUp KIDS watch still not working on T-Life app
Ever sinceSyncUP KIDSapp switched to T-life app, I cannot add my husband as a guardian, hence, he cannot track our kid. We went to 2 different T-Mobile retails, none of them could help us. We got a ticket number. I can at least see my kid's location but I cannot see my husband's location either. It has been 3 weeks, none of the tech support team members contacted us back. While waiting we did everything - uninstall, install, repeatedly. Nothing has worked so far. I sent invite links to my husband, and the links do not work. When he tries to pair the watch manually, it keeps saying "Something went wrong. Please try again". We are extremely disappointed with T-Mobile removing SyncUp KIDS app before it tested and integrated successfully. If anyone found a solution, please let me know!
Extra fees hidden by salesgirl at purchase
Has anyone (everyone?) noticed this situation: I purchased an iPhone SE at half price. The sales girl told my son that it came with a case and tempered glass. Later, I found out that the charge for the case and the glass (each $39.99) were added to my bill to be paid off in 24 months. There is absolutely no way I would have agreed to this as I barely could afford the half priced phone.We went to the store and asked about it and the rude manager said there’s nothing she would do about it. This is false misrepresentation. Different topic- How do ourSyncUp Kids watches go from $10 aline to $12 and now $17 without notification? It wasestablished for a 24 month auto draft. Do they just raise line charges whenever they want. Getting very frustrated with T-MobileExtra fees hidden by salesgirl at purchase
Has anyone (everyone?) noticed this situation: I purchased an iPhone SE at half price. The sales girl told my son that it came with a case and tempered glass. Later, I found out that the charge for the case and the glass (each $39.99) were added to my bill to be paid off in 24 months. There is absolutely no way I would have agreed to this as I barely could afford the half priced phone.We went to the store and asked about it and the rude manager said there’s nothing she would do about it. This is false misrepresentation. Different topic- How do ourSyncUp Kids watches go from $10 aline to $12 and now $17 without notification? It wasestablished for a 24 month auto draft. Do they just raise line charges whenever they want. Getting very frustrated with T-Mobile
False Advertising
Worst carrier that exists in US. They do false advertising that the kids watch is separate and works without having the tmobile wireless service but once you factory reset the watch there is no way you can activate it. Neither the store nor customer service can do anything about it and the watch is just useless and I have to pay for it still. The customer support person asked me to factory reset it and now they are saying they cannot do anything about it. I made the worst decision to get the watch and I would suggest everyone not to get it at all as the location does not refresh on time so there is no point on getting it for the kids. Do not go by their advertising as it is completely false. Never ever want to be associated with tmobile at all nor would refer anyone to get it.
T-Life works very poorly replacing the syncup app
Ever since the service switched from syncup to TLife, live trackingdoes not work. Both my wife and I try multiple times and it just keeps failing to connect. Additionally, the watch goes from 58% battery to dead without warning. The purpose is to be able to see where my child is, and its failing miserably. What is being done to improve the way the app & watch works?Unable to add husband as Guardian on T-Life app for syncUP KIDS watch
My Wife sends me an invite via the T-Life app. Iclickon the invite and it goes to the home page. When Iclickon connect it goes through creating a childs profile which I do, but then it wants me topair the watch, which has already been done on my wifes account (admin) so we can’t get any further. What am I missing here?
