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Help !
So i recently switched over to the iphone 16 plus, i had an iphone 13 pro max prior to that. So i had that pro max on my account since it was released and along the way an accident did happen which caused the phone to not turn on at all. So i took it to the apple store, which there i was told they were going to to fix it and they ended up giving me a new device because something about that they did not have the parts for it. So fast foward to now, since i got a new phone ive been trying to get the iphone 13 pro max unlocked but since i got a new device, the IMEI numbers dont match and was told to go to apple which i did and they were no help at all and told me that it had to be unlocked by my carrier so ive been back and forth with this situation for like 2 weeks and a half which is ridiculous. That second device was on my active line for a long time.
Unlock a used phone...
This seems to be a place for people to complain, and often get results. In common with many other posters, I've been given the runaround by T-Mobile "customer service" in trying to get a phone, that I bought on a local used phones site here in Canada, unlocked. I did the research before buying it. Checked the IMEI, blacklists etc. Phone record was clean, but locked and I'm unable to use my local Canadian SIM. In an attempt to deal with this, I called CS to check with them if there was a reason the phone was locked - ie, was there actually an account that was still current, was the phone being paid off, etc. The CS agent tried to trace the phone by the IMEI, but it apparently wasn't shown in their database. Strange, but what that tells me is that there was clearly no account attached to this phone, so no reason why it shouldn't be unlocked. But just because there was no reason, that didn't mean that they would unlock it. Over the next two months, I've spent seven or eight hours on hold on five different occasions, with promises from five different people to deal with it and get back to me, which not one of the agents has ever done. Today's attempt was the worst - the agent gave me his name, but wanted me to stay on hold for another ten or fifteen minutes so that he could check with another department. I told him that I was late for an appointment; could he call me back? Well, no, he wouldn't do that. This is a T-Mobile phone (T-M startup screen, notification that the SIM I put in the phone to try out wasn't a T-M SIM, so I couldn't use it, etc.), so it must have been bought from T-Mobile. That fulfills the first part of their conditions for unlocking the phone. But no, they will not accept that; tey want to speak to the original purchaser, and I have no idea who that is. They want me to commit to a $100 deposit for use for a period of time, but even then they will not guarantee that they will be able to unlock the phone, because they have no idea why it's locked in the first place. One agent said I should talk to Samsung, but Samsung told me that they supply the phones unlocked and it's up to the phone compaies to decide whether to lock them, and they couldn't help. "Couldn't help", or "wouldn't help" ? I can't get beyond the CS front line who claims that they are managers, but I need someone with technical knowledge and authority. Some posts here refer to getting help from Exec Social Media staff on X, but I have no idea how to get to them. Can anyone help? Please???
Unlock iPhone
I purchased an iPhone 12 on December 19, 2020, and paid in full for the device 2022.While the other phone I purchased at the same time was unlocked without issue, the iPhone 12 has not been unlocked despite meeting the criteria provided by T-Mobile. I was informed that in order for the iPhone 12 to be unlocked, it needed to be activated on a T-Mobile line for 45 days. I added the phone to my T-Mobile line on July 21, 2024, and was assured that once activated, the unlocking process would proceed. However, when I contactedsupport, I was told that the iPhone had not been activated until December 2024, which is inaccurate.The iPhone was added to the line which completed the activation process. This issue shouldhave been resolved by now. As of December 28, 2024, the phone remains locked TMobile.This situation is incredibly frustrating, especially given that the device was fully paid for over two years ago. I've contacted customer support multiple times without a satisfactory resolution, and the continued lack of follow-through is disappointing. I am requesting that T-Mobile take immediate action to unlock my iPhone 12 as originally promised. I should not bear the repercussions because the initial activation process was mishandled and not properly reviewed by your team. Contact me when the phone is unlocked or pay me to do so.
15 pro max unlocking
hello so recently i purchased a 15 pro max from eBay USA the old user mentioned that the phone is brand new and is unlocked upon arriving i check the phone setting and found out it was not unlocked and there is a sim restriction from T-Mobile i am very confused i contacted eBay they asked me to wait for 72 hours where i work i need to have multiple sim cards and the phone to me right now is useless i set up my iCloud the phone is perfect it s just that the phone is locked to T-Mobile . i was asking if i should worry???? or not???? the phone was not cheap and am vey worried ...
Network Lockout Message
I'm getting the "network lockout" message that I'm reading about in the discussion thread(s) from two years ago. I've also recently read this is a scam used to access user accounts and financial information. Can this message simply be ignored, as I was told today by a T-Mobile rep?
Service provider unlock
Hey, I have got this new Motorola Razr 50 but whenever I am trying to insert a sim card, it says "Service provider unlock pin". I don't know which carrier has locked this device. How to check if T mobile has locked my device. I am not a T device customer and also not in USA so can't connect with customer support.Iphone 15 ProMax Unlock Issue
Over a month ago, I fully paid off my phone and contacted T-Mobile to have it unlocked. Despite multiple follow-up calls, the phone remains locked. Each time I call, I'm told the request is visible but the unlock process hasn't been completed. I'm advised to wait an additional 48-72 hours, but nothing changes. I've met all the requirements for unlocking the device. My intention was to use the iPhone 15 as a secondary phone while traveling, which is why I paid off. The current situation is frustrating. Given the ongoing issue, I'd like to inquire about T-Mobile's return policy. If the phone cannot be unlocked, I'm considering returning the iPhone 16 and simply using my iPhone 15 instead of having a second useless phone.
