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Solution to Sim Lock on my iPhone 13 Pro max
Hello, Please my iPhone 13 Pro Max which was gifted to me by my Aunt who lives in the USA is on sim lock, kindly assist me on how to unlock the sim so I could make use of my German sim on it because I am currently studying in Germany at the moment. Thank you.
Change Primary Account holder
I'm not able to gather all the information to change me to the PAH instead of my husband. My husband has advanced Alzheimer's disease and can't use the phone anymore. His phone is disconnected, and I can't access his on-record email. I pay all the bills and have been for some time.Consumer complaint
My experience with TMobile has been nothing but wasted money, time and stress. Since switching from Verizon to them I’ve filed 3 claims for phones that have been consistently inoperable. The most recent event was yesterday where I spent 4 hours on the phone including two hours today, where I’ve been getting the run around. They tried to tell me I was’t paying my insurance premium when it’s automatically taken out of my bill totaling $700/month, so they not only told me I was uncovered but then retracted and said I was. I still don’t have the phone that’s needed to run my business and they tried to offer me $50 to compensate for the inconvenience and time. Their associates are not trained properly and have poor documentation as I’ve repeatedly explained the issue to over 5 representatives. They tried to compensate me $59 like this will change the fact that I’ve now lost thousands per day. The end result is: no phone! I highly recommend not switching or using T-Mobile. I expect way more out of a cellular company that I spend thousands with every other monthTrading in iphone - find my iPhone "off"
Hello - looking for someone who maybe know how to do this. I called tmobile afte I got a message stating that my trade in was not accepted due to a setting on the device. Long story short, I didn't take off tracking and clear the data from the phone before mailing. Apple tells me to go to settings, etc....and gives directions, however it appears to me the iphone i already turned off. I am unable to do factory reset as Tmobile website keeps saying "go to settings on your phone". The phone has already been mailed unfortunately. Anyone know a way around this?
T-Mobile is running a phone trade in scam.
I have had such an awful experience trying to solve this lost trade in phone issue that I am just utterly frustrated and angry with customer service. I have PROOF the phone was delivered, even the customer service representative admitted they have it, but I can’t get credit for it. I have been lied to, ignored, I don’t feel like a long time valued customer with T-Mobile, quite the opposite. In my opinion they are without a doubt the worst customer service I have ever experienced. I am still out my $300 trade in. Knowing what I know now I will NEVER trade in a phone with T-Mobile again, just a horrible experience.Ordered iPhone 15 pro through Store and getting charged for 2 devices
Hi I ordered iPhone 15 pro while color form Store and it seems they dont have the same color so they recommended me with silver color, and i said ok and got the siliver 15 pro, they alsi mentioned that the previous device ordered will be cancelled and i trust them and left the store. Now after a year i found that i am being getting charged for both the devices. i called Tmobile support and they are saying it is been a year i processed those devices so they dont have record and i have to keep on paying for both devices which i dont have. so i am feeling that i am getting scammed by Tmobile. So i need your help to resolve this issue and recomend me what do i do to get my money back and cancel the ongoing payment.
