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Account suspension
I paid a $22 restoration fee to have my account restored after missing a deadline for a payment arrangement. I got a message from t-mobile saying my account was restored. With the restoration I was then able to set up a payment arrangement for this month. After my account being restored and me setting up a payment arrangement, I jus received another message from t-mobile saying my line has been suspended?
Did I get a downgrade?
My wife put in a claim for her bronze note 20 ultra, they sent her a black s21 ultra. It might be a mm smaller, no pen, and a worse color. It feels like she's been a little short changed, especially after paying for 5 years of insurance and the 100 dollar deductible. Yeah it might be a like-kind phone, but ngl i feel embarrassed for her. Do we have grounds to complain or is the s21 a better phone, and we should go ahead and send them the note 20 without complaining?
Ordering via Samsung.com
I have been with T-mobile since at least 2011, maybe even before that. I have had three plans with them. First one of the legacy plans, can't remember the name. Had that for a while and then went to the Magenta Max (which is now a legacy lol). So I decided to upgrade my plan last month from Magenta Max to the Go 5g Plus to take advantage of the every two years upgrade. Both the Magenta plan and the new Go plan I have a First Responder Discount which I am very appreciative of. I went on T-mobile's site as I wanted to upgrade two of my seven lines I have for two S24+ 512's and only that phone. T-mobile didn't have any. So checked out Samsung.com and they still have it. And to my pleasant surprise it would seem I could get the T-mobile 800 dollar trade and an EIP all together the same as on T-mobile's site. So Samsung.com asks for phone# and pin and after entering my info, it says I can't complete it because I have a "non-regular" account. They list the following as unable to use Samsung.com to link to T-mobile: Prepaid accounts, Inactive accounts, Business Liable accounts, Suspended accounts, Past due accounts, Government accounts, T-Mobile Employee Accounts, Samsung Elite Accounts, Sprint Accounts So I am thinking ok, none of those apply to me. Well, it didn't work, and gave me: T-Mobile doesn’t support your account type on Samsung.com. Please see the non-supported account types listed on the page. If you have an Individual account and believe you should not have received this error, you can contact T-Mobile Care to confirm/change your account type to supported type such as Individual – Regular and then return to Samsung.com. OR if you don't want to change your account type, please select T-Mobile device with Samsung offers and a payment option other than T-Mobile Equipment Installment program. So I chatted with a T-mobile rep who told me I would have to switch plans to a "regular" account. So I asked him if I have a Go 5g Plus plan, and I am getting the same offers as anyone else with the same plan, only a discount on the monthly cost, that I would have to change to another plan for it to work? That does not seem to be correct?
Deceived
In November 2022 I answered the add for free upgrade on us per T Mobile commercial. Upgraded 2 lines with a new phone. I asked the representative to make sure that in fact the upgrade per commercial was true and was assured it was . 3 billing cycles and I’m being charged for the upgrade. Called 2 times and was again told it was free , just a glitch. 3rd phone call to customer service and now they say it was not free but a $600 discount which means approximately $400 dollars per phone.Tmobile should be sued for false advertising. They are still running the add promotion for free upgrade on us. I’m researching for a new provider.
