Forum Widgets
Recent Discussions
Pixel 9 stuck on LTE/NSA after December update
Just got the December 2024 update on my T-Mobile SIM-locked Pixel 9 phone. I'm using a T-Mobile eSIM. After the update my phone will only connect to LTE or 5G NSA. My phone will not connect to 5G Standalone anymore even when I force it into NR Only mode. In fact, if I force my phone into LTE Only mode it won't connect to 5G of any kind until I do a reset of mobile network settings. What happened to the cellular connectivity? Is this a bug or intended behavior?
Not registered on network after converting and deleting an eSIM on my SIM card
I've decided to exchange two SIM cards between two of my phones: Samsung Galaxy A32 (old) and Galaxy S21 Ultra 5G (new). I've been experimenting with new SIM manager settings on my new S21 Ultra 5G phone. I first wanted to convert my SIM card to eSIM. But I realized that once I convert that SIM card to eSIM, I will no longer transfer it to the other phone. I then realized that having 2 SIM cards (SIM and eSIM) sounded quite hard to get used to. So I decided to switch the SIM card back to regular SIM by removing the eSIM off of my SIM card. But once I've done that, I have not been able to reverse its service availability unless I contact you which I'm not able to either. And that's when a number of sad results happen to my SIM card: I will only getemergency calls, I will get an error saying "Not registered on network" after making one phone call or text, and I will no longer have available mobile network service on it after I made changes. I restarted my phone, I reset my network settings, I checked my SIM card, I checked my phone's settings, I checked the network, and I checked basically everything; I still have never been able to fix and reverse my SIM card and its settings back to the way it was before. I'm in desperate need of help: how am I able to get it all back again? Thanks in advance for your answers.Pixel 8a isn't getting updates
I got my Pixel 8a from T-Mobile on Nov. 5. On that day, the phone had the Nov. 5 security update and the Oct. 1 Google Play System update. The next day, I got the Android 15 update. All was fine, until sometime in mid November I found out there was a new Play system update, so I went to update. But when I check for that update, I keep getting the same error, as you can see in the below screenshot. It's been giving me this error for weeks. So, I contacted Google, and they told me that it was some Android 15 bug. They had me submit a bug report, so hopefully they will get it fixed. But here's the weird part. There's an online tool called the Pixel repair tool, and you can use it to update your pixel phone manually. I tried it earlier today, and it said that I had all the latest updates, which isn't true, especially as just yesterday the December Pixel drop and security update released. So that got me thinking, has T-Mobile not let the updates pass? I know that phone updates usually go through the carrier, but I doubt that the Google play system updates have to go through T-Mobile first. If anyone has any info about how long it takes T-Mobile to send out updates and/or a fix for this problem, please let me know.
Inefficient T-mobile Customer Service
I have ordered Pixel 9 Pro XL for my wife on 11/24/2024 by trade in my old phone. While ordering, T-mobile was showing me that the mobile will be shipped in 2-3 days. After a week, I called to T-mobile customer service and they said that it is out of stock in warehouse and they are waiting for google to deliver the stocks to tmobile in this week. He has promised me on call that, phone will be shipped and deliver to you by 12/6/2024. I am using T-mobile from last 13 years and having 10 lines group from last 10 yrs. As a courtesy, They have provided $50 for late delivery and promised that you will get mobile phone by 12/6/2024. Today i called to t-mobile customer service and representative is telling me that the mobile phone is out of stock and they can't do anything till 12/24/2024. I asked them to bring supervisor on call but he is denning it. I asked him to create a complaint and provide me complaint no, He is saying no there is no way to do complain too. He will only capture the note and someone will read and if appropriate then they will call me. It is really frustrated to see the "Pixel 9 Pro XL" available on amazon, google website and they are ready to deliver in 2-3 days and T-mobile is saying that, They dont have a stock and they are unable to do anything more than a month. Is there any way to raise a complaint?Why is every text message my wife is receiving is accompanied by the number 2300
Every text message my wife is receiving there is another text that is the same time as the text message. It’s usually the number 2300. For instance my wife receives and incoming text at 9:52am from 999-777-5555 and there will also be another incoming text at 9:52am also and it’s usually the #2300. Why is that?Visual Voicemail will not activate on Post-Paid Account
I have a T-mobile post-paid account with mobile data activated on an eSIM in a Galaxy S23. "T-Mobile Visual Voicemail" was working normally until the app was updated recently. After the app update, TVV says it wants to activate using “supported mobile carrier network” and requires WiFi to be disabled but only for the activation. I clicked “Getting started” resulting in the error “Visual Voicemail cannot be authenticated due to cellular data mode being turned off” with a link to the settings to enable mobile data. The issue is that mobile data was already enabled and it was not roaming or anything abnormal. Troubleshooting as below: I killed the app, cleared it's app cache, attempted to activate, and got the same error. I uninstalled the app, restarted the phone, reinstalled "T-Mobile Visual Voicemail" from the Google Play Store, opened and attempted to activate and got the same error, no change. I noticed that the Google Play Store shows two Visual Voicemail apps from the developer "T-Mobile USA": "T-Mobile Visual Voicemail" (we'll call TVV for short) red/magenta icon version 10.7.0.784442 updated on 11/5/2024 "My Visual Voicemail" (we'll call MVV for short) blue icon version 12.5.0.484434, updated 9/13/2024 I installed MVV (blue icon), it activated normally and worked without issue. Not wanting to let an Android app defeat me, I uninstalled MVV (blue) and tried activating TVV (red/magenta) which still failed. I realized that I previously had dual-SIM configured with two lines from different carriers, one was a T-Mobile eSIM and the other was a physical SIM from Spectrum. The physical SIM was still installed in the SIM tray, but it was disabled in the settings because I cancelled the service. I removed the physical SIM card, attempted to activate TVV (red/magenta) and it completed normally. Conclusion: The T-Mobile Visual Voicemail app (red/magenta icon) does not have a setting to select which SIM it should be using. Instead, it defaults to the physical SIM even if that one is disabled. TVV needs the option to select a specific SIM. Note: this is a similar problem to the older one posted here: T-Mobile - "Visual Voicemail will not activate on prepaid account"
