My favorite part of being in the Magenta Family has been seeing how T-Mobile shakes things up to get rid of antiquated practices and eliminate customer pain points. T-Mobile is up to some more great ...
Published 2 years ago
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Why are the "phone on us" and "add a line" deals are for the new Go5G plans while leaving out the Magenta Max 55+ or Veterans in the dirt. I'd like to get an iPhone 15 Pro on them by adding a line. This is so irritating that long time members are hidden in the closet when deals are put out.
I have the Galaxy S23 Ultra and Galaxy Tab S8+5G Tablet and have stayed with T-Mobile even though I get horrible up/down data speeds where I live. The worse part about that is their coverage map show my area as saturated with 5GUC and everything below. 5GUC with strong 5 bars and it's like 3G/4G weak signals. They won't even provide home internet but I'm wondering if it's because the signals aren't true.
T-Mobile, have you abandoned your loyal customers as you try to climb to the top? That will eventually backfire on you as customers are getting tired of feeling neglected. And as Bud Lite and other companies have found out, customers realize they have lots of power by getting together and spending their money elsewhere.
I hope you guys wake up and start giving your current customers better deals while trying to bribe new customers.