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BS Late Fee
For context, I have been a very satisfied T-Mobile home internet customer for several years. I have two accounts, one for my home, and one for my business, the home account for ~4 years with two wifi units, and the business account for over a year. My experience with T-Mobile with these accounts has been terrific. In October 2024, my wife and I opened a third account for home internet in a second home. The account setup was efficient and we received the units by UPS within a week. The unit fired up well, but the service was ok, not great. We lived with if for a month, and decided to cancel in December and moved to a wired service which promised better, more reliable coverage. When I cancelled in December, the service rep was understanding and helpful and talked me through the close-out process. I was instructed to return the modem via USP and that I would receive a pro-rated credit for the amount that I didn't use in the final month. Since the final month would be adjusted, I was told not to pay the current bill since the final bill would be less than my current bill given the prorated credit. When the final bill arrived in January, it did reflect the prorated credit, but also contained a late charge since I didn't pay the December bill. Surely a mistake I thought so I call billing customer service and reminded them of the conversation in December where I was advised NOT TO PAY THE DECEMBER BILL and to wait for the final close-out statement. The service rep told me that the December rep should not have told me not to pay the bill and that the Late Fee was valid. I spoke to a supervisor and got the same line. I asked them to go back and listen to the call (since the record the calls for quality!!) and they told me they would, and they would use that to give the original service rep feedback. The supervisor refused to provide a credit for the disputed late charge, and further said that if I didn't pay the late fee, that it would state on the account and continue to accumulate additional late fees until they are paid off. Long story short, very disappointed with the way that T-Mobile has handled a disputed $7 late, expecially for a customer that has multiple T-Mobile accounts.Cisco Meraki MX67W not Connecting through TMO-4GSE
TMobile 5G model TMO-4GSE not allowing the Meriki MX67W VPN to pass through. Verizon 5G works everytime but service not as fast or as reliable as TMobile. Looking for a solution to get TMobile configured correctly to allow pass through. Help need this to work for Work!!Working with Cisco Meraki
I switched ISP to T-Mobile and now I can't seem to connect to the company n/w via my CISCO Meraki Z3C. My T-Mobile gateway is Sagemcom Fast 5688W I have taken my Meraki box to a friend's house who uses a different ISP and works fine. My company's IT Support says they can "see" my Meraki from their end. But my PC won't connect to my company n/w. Also the Meraki creates a wifi n/w (same as the one inside my company building) which shows up on my PC's available Wireless network list but I can't connect to that either. Any thoughts? My company IT support said "This is the known issue with T-Mobile and At&T Air. AT&T air is using WPA3 security which doesn't support Meraki. But, we found a button on AT&T Air modem to force it to WPA2 and it worked after." He wanted to see if I could change the setting on the T-Mobile gateway to WPA2- Can someone help me try to change it? Btw, my company also supports connecting via Cisco AnyConnect VPN and fortunately that I am able to do Thanks
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