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Request to unlock a cell phone – Paid-off device with no debts
Dear all, I purchased a cell phone that, according to the seller's description, was unlocked for any carrier. However, when I tried to use the device, I found that it was locked by T-Mobile, preventing it from being used on other carriers. I would like to inform you that the cell phone has already been paid off and any existing debts with the carrier have been paid off, and that there are no outstanding financial issues related to the device. The associated plan number is Plan Id: 1097350507 and the Finance Type: LOAN. I have already contacted the seller, but so far I have not received a solution. Therefore, I request that the device be unlocked immediately, in accordance with the guidelines and regulations for unlocking mobile devices. The IMEI of the device is: 354379775813801. I appreciate your attention and await a response with the solution for this case.
Randomly not receiving incoming calls
For the fourth month I don’t receive my incoming calls and I have spoken with tech support they have troubleshooting several times then said I need to contact Apple. I contacted Apple and they did their troubleshooting and diagnoses and found nothing wrong with my IPhone 13, they indicated it’s a network issue with T-mobile. Contact them at least twice a week. Last call they said they opened a ticket with engineers and would call me the following day. I received a text message from the tech I spoke with that he reached out but call was dropped. But will try later to contact me back, this was 2:37 pm. I called tech support an hour 1/2 later asked for the technician I spoke with prior and was told it wasn’t possible to locate that technician but they could help me. Again the troubleshooting and she found nothing. I asked to escalated the call I wanted to speak to a manager, who was busy on another call. I was then told my ticket was reopened for an engineer to monitor my service. At this time I’m pissed and patience’s had run short of the bs. have missed call for a job offer for this reason and I make my monthly payment on time for inefficient services I can’t use. Can someone tell me what my next step needs to be???????
Why is T-Mobile asking for copies of DD214?
Please please please tell me these documents being sent are being destroyed instantly. To get military verification you should go through the same site other companies use. The photocopying of U.S. Government identification cards is a violation of Title 18, U.S. Code Part I, Chapter 33, Section 701 and punishable by fine and imprisonment.
T-Mobile is not transparent.
T-Mobile is not transparent. They dont tell you you will be charged 2 months i ternet upfront. They will take your money and send crap. The Gateway obviously has major issues. My internet consistently shuts down. I was told it was a firmware issue then they backtracked and said it was a power cord. Terrible service. Good luck getting the free TV after paying 10 weeks with no internet. Starting with the better business bureau. I'd join a class action.
Expiration date bug for Legacy Pay As You Go?
I’ve had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade. Early this year, in 3rd week of January 2021, I refilled another $10. After refilling, I saw the expiration date extended to 2022 for the same date in 3rd week of January as expected. It looks like T-Mobile had a system/software change during the past year as the UI looks different, e.g., no longer shows how many minutes/SMSes the balance would cover. Whether or not due to that system/software change/migration, I am guessing there’s a bug somewhere as my expiration date got shortened by 2 weeks. From Transaction and Activity history, it looks like that happened either mid-August or early October 2021. Anybody else noticed the same expiration date being shortened? Was there a system change/upgrade that T-Mobile did during 2021 that you’re aware of? How do I contact T-Mobile Chat Support to get this fixed? A few days ago, I saw a way to do so through lower-right corner but don’t see it today. I’m also curious how many Legacy Pay As You Go users are still around? Thanks for any reply and help in advance and Happy Holidays!
New iPhone16 No Ring For Incoming Calls
Just purchased new unlocked iPhone16 from Apple for my wife. We have two TMO phone numbers and also use TMO 5G home internet. My phone is an unlocked Samsung S22+. When calling my wife’s iPhone from my Samsung it does not ring and goes directly to voice mail. This happens on the second and all subsequent calls after enabling WIFI connected to the 5G home internet router on the iPhone. The first call after enabling WIFI works. It starts failing on the second one. Then when I disable the iPhone WI-FI and leave it that way it works. Yesterday I spent over 3 hours working with TMO customer support. First, I spoke with a gentleman and together we recreated the problem with him calling the iPhone instead of me. Once he was convinced the problem existed, he had me try many different setting changes without success. This took quite a while. He then decided it was an Apple problem and connected me to Apple support. Once again, we recreated the problem with Apple calling my iPhone. The support person did the normal things, many of the same things I did with TMO above. Reboot, run diagnostics, check OS level, check and try various settings. Finally, he confided that he has seen this issue three previous times and suggested it was a TMO network issue. He suggests I call TMO back and have them generate a new eSim as this seems to fix many things on the TMO network. Just as we were about to hang up, I had an incoming call from TMO customer support. I created a conference call with all three of us on the line and ask them to work the issue between themselves to decide whose problem it is. After a while the TMO supervisor (as she called herself) told the Apple support person to drop from the call. After another long period of recreating the problem and trying many different settings including typing ##xx# functions on the key pad with the TMO supervisor there was no success or improvement. Finally, she suggested Apple was to blame and I should contact them -- again. That’s when I remined her that she was the one who told Apple support to drop from the call. That’s when she hung up. So, I’m turning to the TMO community for help to resolve this issue and see if anyone else has this problem that may have a similar environment and setup as I do. Would you be willing to try and recreate the problem as I have described and post here. Maybe that way I can get some traction with customer support.
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