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Didn't receive the return shipping kit.
I made a trade-in of my iPhone 13 for my new iPhone 16 about two weeks ago, and I received iPhone 16 already. But I still didn't receive the return shipping kit to pack my old device, and I've called the T-Mobile for several times, when will my return shipping kit deliver to me! I only get a week to return it to able to get my bill back for trade-in.
AppleTV+ and Apple Account
How is the included AppleTV+ connected to my T-Mobile account? Do both have to use the same email address? Last week, out of the blue, Apple couldn't log me into my account. The saved credentials for AppleTV+ did not work. I could not log in with what I am 99% sure are my correct credentials. From there I tried resetting my Apple account password. Now they're saying my account is locked, that I'll get an email from them to reset, and that it "could take a day" before my request is reviewed. It's been 10 days or so since my first request. I've tried over and over, but continue to run into the same dead end. Apple Support was no help. They told me to try again "in a day". If my Apple and T-Mobile accounts are tied together by email, then I can't just create a new Apple account and continue to get AppleTV+ Thoughts? Anyone know how to get my Apple account unlocked?
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The Problem With T-Mobile and ZFold5 Refurbished
My T-Mobile Experience In May of 2024 T-Mobile had an update and my phone started using my Hot Spot in the background. It used it so much that at the end of the month of May when I went to use it, it was incredibly slow. I called T-Mobile. They said they could not do anything to increase the amount of Hot Spot Data that had been used. Note: After you reach 40GB on my plan, Hotspot is squelched to 256kb or lower in speed. To reach 59.6 GB of hot spot data would be an incredible feat even for a month of internet at that speed. Clearly something was wrong. So I checked and low and behold after my refresh time, 13GB of Hotspot had already been used, even though I had never turned Hotspot on. For the Month it went up to 36GB of Hotspot this time. Never turning the phone on, and working with T-Mobile Technical Support. They decided to replace my new phone with a refurbished phone to see if that would correct the issue... It did not. Another update was done in June... strangely. It slowed the amount of Hotspot usage to 15GB. So obviously they knew there was an issue. But it still didn't fix it. T-mobile sent me out another phone. Again , it did not work. The issue resolved itself in October after that update. Okay, so at this point I was mad because they shouldn't have had me swap my phone for a refurbished, which after the update was having connectivity issues. I had to get another phone. That one had overheating issues, then one with battery issue, one with touch screen front issues, they sent one that wouldn't turn on, they sent one to the wrong IMEI address, etc... Finally Nov 24th, 2024 I received my current phone. When data transferring, it didn't over heat. I was ecstatic. It seemed to work perfectly fine. Nov 28th 2024, I pressed on the screen and the phone made weird blue red and green hair like squiggly lines , created a solid thin stripe of white light out to the right of my phone and then the little squiggly lines turned into a dark circle. I called tech support and they immediately took care of the warranty replacement with many apologies. Karen was great. I'm in a cast, so couldn't make it to T-mobile until the following Sunday. When I got there the store manager let me know he couldn't take my replacement because it's screen burn in and is not a warranty defect issue but categorized as damage. I called T-mobile to complain about the defective device then and there, and the Manager in the Philippines, " Glenn Murphy, ID 1102824", said he'd escalate it to get a one time exception. That he would call back Monday or Tuesday since I'd been with T-Mobile for 8 years. It is now Wednesday. I called into T-mobile. Customer Service got rid of me as quickly as possible to tech support. Tech support said I'd have to pay 250.00 at samsung to repair the screen of my ZFold5 or $200.00 for my insurance to get a refurbished phone... which would set me back to step one again. Calmly I walked over everything that happened, I said T-mobile is the place that setup the device for refurbish and that T-mobile should take responsibility for sending me a defective device. He insisted we only have 3 days for defects to be reported and that anything after that is an insurance claim for damage. I asked them to wave the insurance fee since T-mobile was clearly at fault for sending me a defective device. He said they cannot make that promise as the insurance company is a separate entity from T-mobile, even though the phone will be sent through T-mobile Fulfillment. I asked to speak with a manager. The manager spoke down to me for 10 minutes like I was a child, explaining about T-mobile policy and not even listening. So I said would she like to say that on a recorded line and she hung up. She was not the manager. Moral of the story, warranty replacements at T-mobile are not new devices. Try everything you can to keep your device if its a warranty issue and wait for updates if something seems odd. T-mobile for 5 months was basically stealing Hot Spot by having a problem that was solved by an update in October. Had I waited I would have had my phone that was working fine still. T-Mobile has terrible Technical Support and Customer Service when they can't seem to fix things like VOIP not working on their Network because they are blocking UDP 5060 and 5061, and can't help you fix that issue, but I found a way around it. Or can't figure out that its an update and not the phone that caused the Hot Spot Issue. Or can't man up to the fact that they sent a defective product and issue a warranty replacement without stating that there could be a 500.00+ charge to the account because the phone will show damage. T-Mobile , Shame on you.VOIP and T-Mobile Home Internet Fixed
Today I have fixed the VOIP issue with T-mobile Home Internet and VOIP. Firstly T-mobile to prevent outside packet attacks to susceptible ports 5060 and 5061 updated their settings to not allow through Sip protocol through those ports. You cannot access the backend of the modem and outside modems that are highly modifiable like the Gli.net 5G modem. Don't work to assist you in the matter, because its a block by the server end of T-mobile not the routers themselves. I know this because I tried every means to configure the GL-X3000 Spitz modem to work with t-mobile over the last month and it would not go. So, now the only solution since it's not a user side issue or router issue, is to bypass the T-mobile network settings blocking your 5060 and 5061 SIP ports. Here is how you can go around this. This... was such an easy fix I wanted to cry. Step 1: Call your hosting VOIP network operator. Step 2: Have them go to network settings on your VOIP system background. Step 3: Turn you UDP port 5060 and 5061 to TCP Step 4: Turn off your VOIP devices, servers, programs and applications. Step 5: Turn them back on and now you can make outbound calls and inbound calls without issue. Works for Max UC and other VOIP services, Verified. You are welcome.Bait and Switch Help
How do I go about getting assistance with being Baited and Switched regarding my phone plan? In Feb of 2024 I reached out to Tmobile Text Customer Support to discuss upgrading my phones. I was very clear when asking for TOTAL BILL price from the rep. Rep said TOTAL BILL would be roughly $255. The bill has been $310 each month since. Ive called monthly to try to remedy, but never get helped. Just a $60 bill credit and told a manager would call and that never happens. What do I do next?Billing and upgrade
I been with T-Mobile for almost 7 years as the year go on the service is more horrible and they don’t value customers you have to keep calling back to get someone to work with you and you issue last time I got great help from a rep Jess and her manger I cannot remember her name but I just called in to see if there was anything I could do with my payment arrangements since my mother just passed and it no assistance given due to the past help mind you my account is so behind because of not being able to adjust the payment arrangements like the system used let you do but know now there only one set arrangement that cannot change that make it hard on the customer and believe after as long u been the company u should get the same upgrade perks as being a new since we already shown that we are great customers I believe T-Mobile does not care about there customer and u never catch one u get disconnected with $20 fee and there should be more affordable plans for small or only one customer the plan are really high
New, SyncUp Tracker 2 device will not update its firmware.
I purchased a SyncUp Tracker 2 device less than three weeks ago. I can no longer engage the motion detection option because the device's firmware needs updating. I have charged the device to 100% and left the device in the charger for 12 hours or more, but the firmware will not update. I have also had issues with the device going offline after only a few miles of motion. The device was recently released and may have technical issues as a result of insufficient testing. Any assistance would be appreciated.
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