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Wanted to do survey
I got a survey text but it just gave me 1 question after answering so i just wanted to leave a post saying how great the service was at T-Mobile on Franklin & New Rd in Waco Texas Lady named Wendy there did an awesome job an made something that seemed complicated on our end seamless an easy i hope this helps Thank YouTablet Unlimited Plus OFFERS 4K UHD but it is a LIE
I signed up for this tablet plan specifically because it advertised 4K UHD streaming, but that feature is simply not available. After testing it across multiple platforms and devices, I confirmed that the resolution doesn’t go beyond standard HD. To make matters worse, every representative I’ve spoken with gives a different explanation, and no one seems to provide a clear or consistent answer. It’s extremely frustrating and feels deceptive. If you’re considering this plan for high-quality streaming, be aware that the 4K promise is misleading. I expected better transparency and customer service.Have to unplug gateway multiple times a day in order to get speeds above 20mbs!!
Anyone else having similar issues? This all started a month ago and it's getting OLD!! I've called tech support ....nothing, just lip service and the result was the same; unplug-plug back in. It will be good for maybe an hour. Anyone with thoughts , ideas, anything would be better than not knowing. Thanks!!
AutoCAD and VPN not working when connected to Gateway
We are in the process of switching over to using a T-Mobile gateway for our home internet. I work from home a couple days a week and I access my server at work through a VPN. And work with AutoCAD. The gateway seems to be connecting fine to the internet. All our streaming services are working great, I can access webpages and Outlook is running fine. However, When I connect to the VPN it shows its connected but when I open the server folder I just get a never ending loading status bar. Similarly with AutoCAD I am able to open the program but nothing loads and i get a never ending blue spinning wheel. IF I leave the programs running and unplug from the gateway and plug back into the Broadband everything loads immediately and works fine. Anyone have any ideas on how to fix this?
Lied to about phone costs
Has anyone else gone into a store, been told one price (in our case free!) and been charged a significant different price and then been told nothing can be done about it? I'm at my wits end how to handle this because no one at the store, the regional manager, Customer Care Supervisors, NO one has offered any help to us. We weren't even allowed to return the phones because it was after 30 days that we noticed. I'm afraid a lawsuit is all that might help and I don't have money for that. :-(
Finally fixed
Our home internet was horrible I was ready to try something else. I tried something different I factory reset the gateway and did not customize the WiFi. Still had very slow internet and the metrics looked good so as an experiment I plugged my Linksys router to the gateway and there it was. The speeds were well above 200 mbps which was a lot better. This gateway was new only 3 months old but obviously had a router issue. The T-Mobile tech came up with the same results when I called and set up a new gateway. Since replacing the gateway I have really consistent speeds 200-275 mbps without the linksys router. If you look at your metrics and are receiving a good signal it might be the router portion of your gateway. This is a simple way to find out. I literally went from hating to loving my T-Mobile home internet just like that.
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