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T Mobile wifi calling and Starlink service
I loved the satellite function. It worked well. I had to have it turned off because Wi-Fi calling at my home rendered my phone useless while the satellite icon was present. My home has almost no cell service, regardless of carrier. So, with that being said, Wi-Fi calling is the only way to make and receive calls. T Mobile customer service is totally in the dark about the satellite service. There is also no way to connect to the satellite department, which is located in some bunker or black-secret building. Hopefully, they will fix this function. Not all of us are earth people hiking in the woods.
Upgrades are not what they seem......
So, I opened up a T-Mobile account back in January, the beginning of the month to be exact, now it is July, I got a message in my t-life app saying I was eligible for an upgrade, so long as I pay off my remaining device balance to get it halfway paid off. It's 108 dollars. I went into a retail store near me, and the guy flat out said I wasn't eligible. Even though on the app it clearly says I am if I pay the 108. So I asked him if I paid the 108 if I could upgrade today, he still said no. So here comes the phone call to customer service. I found out there are two upgrades, a regular one and the one for go 5g next. He said I could pay the 108, but id still have to put money down, I asked if any promos would work on that, and never got a clear answer. He said I'd be better off keeping the device another 5 months until I'm eligible for the yearly upgrade, I'm confused, if you pay half of the device off in 6 months, ISNT IT THE SAME AS A YEARLY UPGRADE???????? Feel like I got duped into the highest plan with promises of being able to upgrade every 6 months, but in reality it's every year. Is there anyone on here that could help explain this to me? If I pay off my balance to get the device halfway paid off, am I eligible for an upgrade? If so, is the device eligible for promotions like I was told it would be in January? Or is it not eligible? Just a very confusing experience, feel like it's about time to switch to another phone company that could be more transparent.
Price increase
I've been a customer of T-Mobile for over 20 years. I am part of a plan that is grandfathered in. My invoice with multiple lines was typically $205. I purchased several phone devices and committed to a monthly payment plan for each device. This placed me in a monthly rate of roughly $365. I did my very best to pay off every device that had a monthly device plan. In November of 2024 I paid off every device and my monthly play went back to the original of $205. In March 2025 (this month) I received my new invoice of roughly $300 and in addition to that I received a text message that stated ALL T-Mobile plans will now have an increase of $5 per line per month increase. That is a total of $325 plus taxes per month. Somehow someway T-Mobile found a way to increase my monthly plan from the original $205 back to $300+ even while owning all of my devices now. I have multiple conversations with representatives and supervisors inquiring about my rates etc and their excuses range from 'I was receiving a discount while I had my phone devices on a payment plan' and when I paid the devices off...the discount went away. WRONG! My plan was always $205 BEFORE I purchased devices through tmobile and agreed to break down the payments. Then a supervisor named Mark said the text I received regarding the $5 per month per phone line does not apply to me because I am locked in a plan that is grandfathered in. Mark, the supervisor I had my last conversation with on March 13th, 2025 says he will confirm via phone call on Saturday March 15th that my plan will revert to $205 as before and he can assure me the new $5 per month per line does not apply to me. On Saturday March 15th 2025 I received a phone call from Mark and said 'he will not be reverting the plan as discussed' and disconnected the call immediately. He did not allow me to speak. It was an immediate disconnection. My concern is...T-Mobile claims all phone calls are recorded, why or how are the representatives or supervisors able to speak to customers in this false manner? My concern is....how is T-Mobile able to find screw anybody out of their ORIGINAL phone payment agreement once we've dabbled into the agreement of paying for the devices monthly. HUGE MISTAKE. HUGE. I will never ever ever again purchase my phones through T-Mobile EVER AGAIN. I am disgusted at their service. I hope the CEO reads and listens to this post and finds my text messages and calls that were recorded so he can see the representatives that represent the company are a disgrace.
Utter Disappointment and Unacceptable Misinformation from T-Mobile Management (Aliza)
I am writing to express my profound and utterly unacceptable dissatisfaction with the service I received from a T-Mobile representative and their manager, Aliza, regarding a critical matter: unlocking my iPhone for international use. As a meticulously loyal customer for over 12 years, consistently making on-time payments, I expected a modicum of respect, honesty, and competent support. What I received instead was a masterclass in shifting narratives and a complete disregard for customer trust. My ordeal began with a simple inquiry about unlocking my iPhone. I was explicitly told by the representative, who was clearly relaying information directly from manager Aliza, that the phone could be unlocked if paid in full, and that I would unequivocally continue to receive my promotional credits. This assurance was not just a detail; it was the absolute lynchpin of my decision to immediately pay off the device. However, drawing from past, bitter experiences where T-Mobile credits mysteriously vanished, I prudently and repeatedly requested this critical information in writing. It was only after my relentless insistence, pushing for definitive confirmation about the continuation of promotional credits, that the truth, or rather the new truth, was grudgingly revealed. The initial, firm statement was completely, shamelessly reversed. I was then informed, with casual indifference, that neither the unlock nor the promised promotional credits would be honored. This blatant flip-flop, this bald-faced change of terms after I had already committed to their initial, misleading statement, is not just unacceptable – it feels like a deliberate act of misdirection. The experience was nothing short of infuriating. To have a long-standing, impeccable payment history and over a decade of loyalty treated with such contempt, such willingness to provide inconsistent and ultimately false information, is a slap in the face. It's a stark revelation that loyalty, in T-Mobile's eyes, appears to be utterly worthless. This incident has not only eroded my trust but has fundamentally shaken my belief in T-Mobile's integrity. It forces me to question why I have remained a customer for so long when such blatant disrespect is their standard operating procedure. This is not just a complaint; it's a profound disappointment in a company that clearly prioritizes short-term expediency over honesty and customer respect.
Only a small portion of messages show online
We have 2 lines on our plan, but for some reason one of the lines is only showing a small percentage of messages sent and received when checking data usage. This has been going on for the past few months now. For example, line 1 today is showing over 400 messages where line 2 is only at 64 when it should be at least a few hundred. There are messages sent between the two lines, and they show up on line 1 but not line 2. Is there any way to fix this?Great coverage, terrible customer service
I've been a T-Mobile phone customer for about ten years now, and 5g internet customer for close to five. I've had issues with them from (almost) the start because they refuse to merge my accounts (pre paid phone and post paid internet) without a huge deposit for my phone line and an outrageous phone bill compared to my prepaid bill. I'm only one human being so I don't need a lot of data or bandwidth. But because I have these two separate accounts, I cannot for the life of me get logged in to the T-Mobile app to do anything with my internet service. Calling them NEVER helps, and any store I go into gives me the runaround and tries to upsell me. I don't want or need anything fancy, I just want to pay one bill to one place at one time. It's getting to the point where I'm seriously considering finding someone else to provide those services to me. Why is this a continuous problem, T-Mobile? As much as I love Donnie and Zack, please stop paying them millions of our money that you rake in on these half-buttcheek accounts to sing your praises and go back to your old customer service that was actually *good* so your real down to earth customers will sing those praises for free like we used to.
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