Recent Content
Upgrades are not what they seem......
So, I opened up a T-Mobile account back in January, the beginning of the month to be exact, now it is July, I got a message in my t-life app saying I was eligible for an upgrade, so long as I pay off my remaining device balance to get it halfway paid off. It's 108 dollars. I went into a retail store near me, and the guy flat out said I wasn't eligible. Even though on the app it clearly says I am if I pay the 108. So I asked him if I paid the 108 if I could upgrade today, he still said no. So here comes the phone call to customer service. I found out there are two upgrades, a regular one and the one for go 5g next. He said I could pay the 108, but id still have to put money down, I asked if any promos would work on that, and never got a clear answer. He said I'd be better off keeping the device another 5 months until I'm eligible for the yearly upgrade, I'm confused, if you pay half of the device off in 6 months, ISNT IT THE SAME AS A YEARLY UPGRADE???????? Feel like I got duped into the highest plan with promises of being able to upgrade every 6 months, but in reality it's every year. Is there anyone on here that could help explain this to me? If I pay off my balance to get the device halfway paid off, am I eligible for an upgrade? If so, is the device eligible for promotions like I was told it would be in January? Or is it not eligible? Just a very confusing experience, feel like it's about time to switch to another phone company that could be more transparent.
Only a small portion of messages show online
We have 2 lines on our plan, but for some reason one of the lines is only showing a small percentage of messages sent and received when checking data usage. This has been going on for the past few months now. For example, line 1 today is showing over 400 messages where line 2 is only at 64 when it should be at least a few hundred. There are messages sent between the two lines, and they show up on line 1 but not line 2. Is there any way to fix this?
Great coverage, terrible customer service
I've been a T-Mobile phone customer for about ten years now, and 5g internet customer for close to five. I've had issues with them from (almost) the start because they refuse to merge my accounts (pre paid phone and post paid internet) without a huge deposit for my phone line and an outrageous phone bill compared to my prepaid bill. I'm only one human being so I don't need a lot of data or bandwidth. But because I have these two separate accounts, I cannot for the life of me get logged in to the T-Mobile app to do anything with my internet service. Calling them NEVER helps, and any store I go into gives me the runaround and tries to upsell me. I don't want or need anything fancy, I just want to pay one bill to one place at one time. It's getting to the point where I'm seriously considering finding someone else to provide those services to me. Why is this a continuous problem, T-Mobile? As much as I love Donnie and Zack, please stop paying them millions of our money that you rake in on these half-buttcheek accounts to sing your praises and go back to your old customer service that was actually *good* so your real down to earth customers will sing those praises for free like we used to.
Turning Voicemail Off Permanently
Look, I get it—voicemail is supposed to be helpful. But I’m a simple creature: Phone rings? I answer. Phone doesn’t ring? I don’t. Easy. Yet T-Mobile insists on forcing this digital answering machine on me like an overeager butler who won’t quit. I spent an hour with a very nice support rep who swore he’d banished it… but nope. Voicemail still lurks in the shadows, waiting to trap innocent callers in its robotic clutches. All I want is for my phone to do its job: Ring. Silence. Click. No voicemail purgatory. No “please leave a message after the scream.” Just sweet, sweet nothing. Is this too much to ask? Or do I need to perform some ancient telecom ritual to make it stop? Any voicemail slayers out there? Share your secrets!Device unlock
Why is that we pay 1,000 for these iPhones and they get carrier locked and bc you missed a bill bc of expenses. You can’t even take it to a cheaper more affordable location even tho your device is completely paid off n you should own it. But someone where in tmoblies fine printed details the explain how they can F before paying for dinner and making you pay whole billI want to upgrade my phone, but the website doesn't ship to APO
I would like to update my device but when I go to the shipping portion, it doesn't have an option for APO. Am I able to upgrade my device and have it shipped to me, or no? I also wanted to trade-in my current phone, but I know it would take several weeks to arrive, and I don't want Tmobile to void my trade-in if it missed the deadline because of the long time it takes to arrive in the states.No Account, No Refund
On 6-10-25 I went online and ordered a SIM card and prepaid for the plan I was going to use. $50.49 was paid and the SIM card arrived 6-13-15. The next day I attempted to activate the SIM card and was told it was activated. 6-15-15 I again called CS and wanted to port my old number. They told me the SIM card isn't activated and there is an "error" porting your number. Try again another day. After a few days and many hours on the phone, T Mobile wasn't able to activate the SIM card or port my number. I then asked for a refund of the $50.49 I paid. I was told because the SIM card wasn't activated you don't have an account, because you don't have an account T Mobile can't refund your payment. T Mobile has kept my payment of $50.49; they never activated the SIM card they sent me. They never explained the "error" or "errors" as to why this all happened. Each customer service rep I speak with will tell me something different, it was activated with a "postpaid" account and a different number, yet it still didn't work. I don't know whom to contact at this point, the prepaid reps are the worst of the worst, they will place you on hold only to transfer you to another rep, just to get rid of you. I recently returned a Metro SIM card, never used it or opened the box it came in. I was told to drop it off at UPS. Metro has the return since 6-24-25 and I still don't have that refund either. I've been told different answers to when I will receive this refund. 5-7 days, then it changed to 8-10 days, then it became 14 days. I was told on 7-4-25 it would be there "today" Yes, it will show up today! They finally said, "yes" they have it and in 8-10 days you should have the refund. Metro CS is as horrible as T Mobile, different answers to the same question. Absolutely horrible customer service and everyone you call is from outside the US. It is very difficult to understand what they are saying at times. One rep had never heard of a SIM card; he kept saying your "new" phone? No, it's a SIM card and I had to explain to him what it was. Anyway, good luck with T Mobile or Metro, you'll need it.
Places
Network & Coverage
Let's talk about our coverage, signal, and roaming experience.Devices
Apple, Android, SyncUP, and more!Postpaid
Accounts, Plans, Features, and Billing.Prepaid
Talk about all the stuff that comes along with T-Mobile's Prepaid service.T-Mobile for Business
Discuss all things T-Mobile for Business.Home & Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet.Magenta Lounge
Talk about the other great T-Mobile perks and benefits, or just hang out and have fun.
