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Where is my account ?
Since the end of March I’ve been on medical leave and my benfits pmt was anything but smooth so.. I got behind on my bill HOWEVER .. I made a 331.00 pmt and my line turned back on . The 7th another one hundred and something, my money came in on the 9th and when I went to make my pmt it’s like my account had disappeared and as if my number never existed. I love my service with T-Mobile and I would like to pay my bill and continue on. I don’t know how im suppose to do this , like 611 doesn’t even work.. what do I do ?!
Network signal has vanished....no more connectivity
Around mid to late April, my T-Mobile network signal vanished after 8 years of service. Additionally, wifi calling stopped working at the same time. Every person I talk to in customer care and technical support gives me a different excuse after doing all the possible troubleshooting strategies including diagnostics on my phone. When I ask "What has changed?", the latest excuses include 'due to tower maintainance and upgrades, the signal is no longer being broadcast to my location' (no timeline for reinstating signal), and, 'it's due to terrain issues'. I can guarantee the terrain has not changed! I've made numerous requests for ground crews to assess the situation but nothing seems to happen other than more lip service. The last agent I spoke with recommended I switch to a different carrier. I'm on an older 55+ plan for $55/month which includes unlimited everything forever until I either cancel service or change my plan. I'm starting to wonder if they are trying to get me to abandon my plan since it's no longer available to new subscribers. Is anyone else having similar trouble with ongoing signal or connectivity issues?Finally got Home Internet with very disappointing results
I was excited to finally have the T-Mobile home internet as an option only to discover after several calls to support that it’s just the weak signal even though the towers are nearby. Slow connections cause streaming tv to buffer (always at the time when you really want to see/hear it! At first they told me that there was work being done on towers in my area so I waited a week and no improvement. Next support said she would open a work order and that I would get an email. Waited another week and no email so another call to support and after the standard trouble shooting he had me go outside and do a Speedtest on my phone which had a slow connection 7.8 down/2.1 up. He told me there would be tower upgrades but until then I would never get strong signals. I asked if there is a schedule for the upgrades and he said no. I really don’t want to go back to the only cable provider in our area but it seems I’ll have to. Henderson Nevada
Lost SIM card
Hi, I am currently working overseas. Somehow, my SIM card disappeared. May I request a replacement SIM card for my account, keeping the same phone number? Although my card was lost, and I'm still paying the bill monthly. Since there is no Live Chat, please let me know how I can contact with?
International use
I am visiting Japan. I am supposed to get welcome text message when I arrive in Japan and I should have been able to use text or call without WiFi setting even though I didn’t add on any another service because my plan is Magenta. However my phone can’t work without WiFi, only my daughter’s phone works in same situation. We are same account and plan. It would be so appreciated if you give me an advice to solve. Thanks in advance.Need proof of purchase
Hi, I bought all of my apple devices from T-Mobile. I know I should keep receipts but life has not been easy. I need proof of purchase for the devices I have purchased. I have gone to purchase history but it only lists the last four devices. How do I get this information fro T Mobile?
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