Recent Content
International use
I am visiting Japan. I am supposed to get welcome text message when I arrive in Japan and I should have been able to use text or call without WiFi setting even though I didn’t add on any another service because my plan is Magenta. However my phone can’t work without WiFi, only my daughter’s phone works in same situation. We are same account and plan. It would be so appreciated if you give me an advice to solve. Thanks in advance.
Can 1 year old prepaid card still be used?
Hi, Last year, in September I was traveling to US for the first time and I took a T-Mobile prepaid card to have unlimitted mobile data. I was in US for 3 weeks and then left. Time to time I have been getting E-mails to refil the sim card, but I didn't. I plan to travel again coming September. Will the sim card still work if I refill it before arrival? Or the sim card are being deactivated after not refilling them for almost a year? Would be nice to be able to use it again, because the price including activation, etc was around $95, when the unlimitted mobile data plan itself was just $50. I don't want to pay again for those. BR, Timo
Device unlock
I purchased this phone from sprint now tmobile back on Mon, Nov 22, 2021. I had a plan with sprint back then but switched to mint mobile and didnt think to unlock my phone beforehand. I realize now I was able to use Mint because they are on tmobile's network. Because I was on sprint so long ago, tmobile customer service has been unable to pull up my account so that I can get my phone unlocked. They told me to go into a tmobile store with my ID and they should have more options for me. I did this and was basically told to go to apple customer service. I did that and apple sent me right back to tmobile. So now here I am lost, confused, and quite frankly annoyed. IMEI check shows the device lock is from tmobile and no one at tmobile can help me. I feel like I'm being held hostage. I read about an FCC rule regarding unlocking phones requires participating carriers to unlock mobile devices for customers and former customers in good standing who have fulfilled their service contracts, device financing plans, or paid applicable early termination fees. My phone is paid off and I dont owe any money. Why can no one help me with this issue? Do I need to file a formal complaint with the FCC before I get any help? Please advise. Thank you in advance.
Gift Card Scam
I signed up for T Mobile internet at the end of August 2024. There was a promotion of a $300 gift card after a certain period of time. Still waiting. Called customer service today to see where the card was and conveniently they have no past promotions in their system like that. I have been a loyal customer for over 24 years, maybe its time to change carriers? Anyone scammed for the same promotion?
Terrible Customer Support for billing
I registered just for this specific encounter. I had a mix up with my bill and bank since I recently closed my account and I usually pay my phone bill ahead of time. It gave a confirmation saying that the payment was successful and I thought nothing of it, I was changing the info on the bank and 6 or so days later I got a text to call about the payment. I called and they told me how it did draw from the closed bank account and it didn't go through despite the confirmation text AND that they'll be requiring another 15$ for some stupid ass reason. I was completely fine with paying the normal 90$ cause it didn't go through but the guy on the phone was basically said "tough luck, pay the bill buddy I can't do anything lol". Like what the ??? I didn't even know that something was up until the text. They said that it'll go back to the normal 90$ due to Auto-pay after but an extra 15$ for trying to fix the problem?! All I wanted to say is you and customer support. Never had this problem before as I've been paying fine for the past 5 or so years. So again YOU6.11.2025
When seeking assistance about a promotion, the customer service agent asked me for my account password. Which I believe to be inappropriate, no one has ever asked me for my account password. When I advised this person, I thought her asking for my password was not right, they replied with "Is this your first time?", and continued to be rude. I disconnected the call. Shortly after the agent called me back, saying the call was disconnected, I informed her I ended the call. I then requested to speak to her manager. To which the agent refused to grant my request. I requested multiple times to speak to the manager. The agent said I was being rude and hung up on me. By the way, during the first call I was not informed the phone call was being recorded. That is a felony.
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