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Horrible Customer Service
I am highly disappointed with T-Mobile. I have been a customer for YEARS. I have never been late on my payment or even asked for a payment extension. My payments are due on the 1st of the month. My bill is $567.22 a month for 6 Lines plus 5 wearables. I paid $280.00 of my bill last night and requested a payment arrangement for 1 day. To May 2nd because our pay is delayed a few days. System immediately approved my arrangement. I was set. Nope I was so not set. I am sitting at my desk and I get a notification from my bank. They disregarded the payment arrangement and charged me the remailing $287.22. Causing my account to be overdrawn and a overdraft fee. I immediately got on the chat with a rep. For over two hours I went back and forth with them only to be even more frustrated. Long story short, they don't care that they charged me anyway. Telling me that its my fault that I didn't know that they process payment two day earlier. IF MY PAYEMNT IS DUE ON MAY 1ST why is it my fault that you take it two days early. Guess its my fault that I normally pay my bill before it due and have never had to deal with the automatic payment coming out. I then get a survey asking how they did, so I honestly answered. They called me to discuss my answers. Only to again scold me for not knowing that they take payments two day early to insure that the payment is on time. IN WHAT WORLD DOES IT TAKE TWO DAYS TO PROCESS A CREDIT CARD PAYMENT? I am so over this company. I am looking in to switching to Xfinity. From what I can see they are way cheaper than T-Mobile. Funny thing is they rep doesn't even care that I am considering leaving their company. Great customer service. I think they have gotten too big for their britches.
Wi-Fi Calling on ASUS ROG Phone 9 Pro
I purchased this phone back in January directly from ASUS after confirming that it was compatible with T-Mobile networks. When I recieved it I was surprised to find out that Wi-Fi calling is not by default provisioned for the phone when a T-Mobile SIM card is inserted into the phone. This is what the settings menu looks like when you search for Wi-Fi calling: Accessing the Testing menu by dialing *#*#4636#*#* aand going to phone information brings up this menu: Note that the slider for Wifi calling is greyed out and I am unable to put it into the ON position. So I called T-Mobile tech support and after going through the basic troubleshooting steps I was escalated to tier 2. More troubleshooting steps but I was finally able to get them to understand that the phone has to be provisioned on their end for this to work. A ticket was opened for tier 3 support to look at within 3 business days. During this time whatever tier 3 did to provision the phone worked as after day 3 I was able to move the slider to the on position after cycling the Mobile Radio Power from on to off, waiting 30 seconds, then off back to on. In the normal settings menu on the phone the option to turn on WiFi calling was now visible and selectable. I turned it on and it worked flawlessly. I was able to make and recieve calls over WiFi. However after about a month of it working I updated my phone to the latest software version and for whatever reason the option for WiFi calling was no longer available and the slider in phone information from the testing menu was back to the off position. I have been on the phone with T-Mobile tech support 5 times now asking them to re-provision the phone, but I just cant seem to get someone who understands what needs to be done. Its extremely frustrating to have to go through hours of basic troubleshooting steps every time I call only to be told its either 'out of scope' or 'contact the manufacterer' (which I have also done who confirmed this is a T-Mobile issue). As I see it, all I need is for someone in tier 3 support (who dont talk directly to customers) to press whatever button they did before to provision the phone for WiFi calling again. As far as troubleshooting goes I have done everything they have asked up to and including factory resetting the phone, twice. Has anyone had this problem with T-Mobile or have any advice on how to get ahold of someone more technologically knowledgable at customer support (i.e. tier 3)? Thanks for reading, I know it was a bit lengthy.
T-Mobile shuts down my texts and doesn't tell me!
So, this problem has happened to me twice in less than 6 months. If I send out a lot of texts in one day, T-Mobile shuts down my texting and doesn't allow me to even text my wife or daughter on the same calling plan. Their excuse is that they have software that "senses" when spam messages are being sent out. OK, so even if that was the extent of it.... it's really not. As a paying customer of T-Mobile for more than twenty years or so, I feel that of your plan is going to be restricted in any way at all, they should contact you to address this issue. However, they do NOTHING! The first time I experienced this problem I was sending out messages for a birthday party. Next thing you know its 5 days later and I still can't send a text to pretty much anyone, I had to download a texting app to contact my wife without calling her. After all those days with no texts they tell me they discovered the reason and now it'll take at least two more days with no text service. Thats right, customer service has no way to re-instate tour full contact features immediately. But they shut it down fast enough! This just happened again yesterday and its the last straw. I'm tired of being treated like this so Bye Bye! I am getting rid of this service and going to Patriot Mobile. T-Mobile sucks!!
data roaming usage
Hi, I,m in Aruba on vaca and I see I get 5gb free, how do I tell how much I,ve uses and or left of my 5gb? When I go to my account it says I've usesd about 3gb, does the includ and moble hotspot when I use my computer on my mobule hotspot? I've got 4 more days here. Can I set a limit/warning to keep me from going over, I've had bad experiences with using the hotel wireless. Any optiond/ideas. I'm guessing there are no T Mobile stores here. Thanks, Mike
First Responder discount
Is there a way to request that Ski Patrol qualify for the First Responder discount? Ski Patrol qualifies for similar discounts at many stores / programs. We are essentially the EMTs of the slopes and many of us are volunteer patrollers so we aren't even paid. Thank you for your consideration!T-Mobile Cyber Security
I'm not seeing much posted here about it but this is very well the cause of problems with not being able to connect to certain known common web sites. It caused some similar problems for me. It's easy enough to disable it in the T-Life app to see if it solves your particular connection problem. You can easily turn it back on. In my case videos in a chat box on another forum didn't appear when connected to my T-Mobile Home internet. I switched off Cyber Security and they instantly appeared. I spent 3 hours the day before trying to solve it. I hope this helps someone.
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