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Intermittent Incoming Calls Going Straight to Voicemail with No Ring
I have several issues with T-Mobile’s network: On occasion incoming phone calls go straight to voicemail without my phone ringing, showing a missed call notification, etc. If someone leaves a voicemail it can sometimes take an hour or more before I get the voicemail notification (but it still does not even show that an incoming call was received). 2FA messages intermittently do not come in. These issues has been ongoing for several years for me; and each time I go through the myriad of troubleshooting steps, only to have my devices blamed as either needing an upgrade or being third party devices. This makes zero sense, as the phones do work as intended immediately following me placing an outgoing phone call or by restarting the phones. I’ve been tasked with working on call at work, and I have missed some very important phone calls from my team and boss. Because of this, I would like to get to finally get to the bottom of this issue and have it resolved.SolvedJeffR8 minutes agoNewbie Caller29KViews3likes28CommentsSYNCUP KIDS WATCH 2GEN missing iheartradio app
I got the syn up kids 2nd gen watch for my kid, and it has Bluetooth for pairing headphones, and it's supposed to have the iHeartRadio app. But there is no iHeartRadio app. And I'm not sure what the point of Bluetooth headphones is if there's no app to listen to music. Maybe my 8-year-old is supposed to start joining conference calls.schalicto32 minutes agoNewbie Caller227Views0likes5Comments3rd Line Overcharge
I just realized last week I was being charged $45-50 a month for a 3rd line that I never consented to or used. Two different Customer Service Supervisors say their policy is only allowed to reimburse me for 4 of the 40 months. Very disappointing to pay for THEIR mistake.kare24 hours agoNewbie Caller70Views0likes2CommentsIncorrect Location being Detected
I live in Arkansas, but I get targeted ads from multiple states on many of my streaming platforms (youtubeTV, Facebook, etc) I believe it's because the server rotates locations since it is cell signal based. Is there a way that I can make my in-home unit identify my location properly as being in Arkansas? The most common ads think I am in Kansas or Missouri. Can you help?TominArkansas6 hours agoNetwork Novice196Views0likes2Comments- ladyuso13 hours agoVisitor8Views0likes0Comments
T mobile internet for home
My home internet sucks so much, I used to have around 99 MBPS, now I'm running at .5 or lower, I'm paying a monthly fee for something I can't use, because it's so slow all I get is a red circle showing it's down loading but it never finishes so I'm forced to just change channels to watch dish, because I can't stream any shows.davesflsts0315 hours agoNewbie Caller26Views0likes0CommentsT-Mobile phone support staff do NOT FOLLOW UP!
Very frustrated after 3 years with T-Mobile. Multiple calls and always a promise to call back but it rarely, if ever, happens. They make big promises but obviously don't care about customers after the initial contact on a problem.Bobr5017 hours agoNewbie Caller30Views0likes0CommentsChange Primary Account holder
I'm not able to gather all the information to change me to the PAH instead of my husband. My husband has advanced Alzheimer's disease and can't use the phone anymore. His phone is disconnected, and I can't access his on-record email. I pay all the bills and have been for some time.helserj17 hours agoVisitor21Views0likes0CommentsCostco Promotion 250186 not working
Ported over 2 lines from ATT at the end of March at a Costco Kiosk. Qualified for 2 promotions. 240150-Costco gift card and 250186-Prepaid VISA card. Kiosk employee had me try and submit on promotions.t-mobile/com that afternoon but neither promotion would work. Ported numbers not available in the dropdown. I waited 3 days, tried again, no luck. I've been in contact many times with customer service over the last 1.5mo. They were able to submit an application on my behalf for 240150-Costco gift card but claim the 250186-Prepaid VISA card promotion is too new and are unable to submit for me. My ported numbers are still not available on the promotion website dropdown. Given that customer service is unhelpful I'm not sure what I'm supposed to do at this point.MagentaCellular24 hours agoVisitor54Views0likes0Comments
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