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Bait and switch
We went to our local T-Mobile store to check on the "$1000 rebate on S25". We were on a $120 a month for four lines plan, and were told it didn't qualify. As we were leaving an employee told us that he "found a plan that works"-the Go G5 55 plan for $120 for four lines (my wife and I are over 55 so we qualified). He also promised that it qualified for the $1000 per phone discount. It required sending in the phones by 3/3/25. My wife wanted to wait for the bill to be certain, but that would mean we lost the discount, so we sent them. We received the first bill today and it's for $180 a month, only $500 rebate per phone (nothing to do with quality of the returns-they are prefect but still being examined). This plan only qualifies for half. We were also offered the "Go G5 Plus 55" for $220 a month for $1000 a phone, both "offers" FAR more than the originally stated contract. We even had it "guaranteed" a second time after my wife got paranoid and called T-Mobile's customer service and "Adrian" told us that the plan MIGHT not qualify, so he suggested we return to the store. We did so, and the employee "went in the back room to talk to his regional manager" for about 20 minutes, then came out and ASSURED us that the plan DID qualify, was $120 A MONTH and $1000 rebate per phone. This is a PURE "bait and switch". We can't just go back to our old plan because now our phones are gone and T-Mobile refuses to return them. We are now stuck paying about $100 more a month when we NEVER would have upgraded the phones under that set of circumstances. As far as I can tell, this violates the Federal FTC Act as well as three CA laws: The FTC has issued a Notice that it has determined that bait and switch sales practices are unfair or deceptive trade practices, and violate the FTC Act. CA state Business and Professions Code (B&P) Section 17500: This section prohibits unfair, deceptive, or fraudulent business practices, which includes bait-and-switch tactics. California Code of Regulations, Title 4, Division 3, Article 10, False or Misleading Advertising: This section specifically addresses bait-and-switch advertising. Cal. Code Regs. . 4, § 1304.1 - Bait and Switch Advertising: This regulation outlines the specifics of unlawful bait-and-switch practices. T-Mobile REFUSED to escalate me to a manager and only gave me a PO box for their legal department. This is a HORRIBLE way to do business. it is illegal, likely criminal, and you have pissed me off enough that I now have reported it to the FTC, the FCC, and the CA State AG's office. I also know several DDAs at the Alameda County DA's office who are being consulted.
Intermittent issues for 7 months!
I am writing to formally raise a concern regarding a prolonged and unresolved service issue that significantly impacted my ability to use my service for its intended purposes. Since October 2024, I had experienced intermittent issues with making and receiving calls. Over the course, I contacted both Apple and T-Mobile multiple times to sea a resolution even went so far as to upgrade my phone at my own expense, under the assumption that the deice itself might be the cause of the issue. Unfortunately, despite numerous conversations over phone, chat and in person visits to T-Mobile stores, not one was able to provide a solution. After conducting my own expensive research, I discovered that a "family Allowance feature had been active on my account, limiting me to only 60 minutes of call time per month. This restricting was never disclosed to me, and it appears to be the root cause of my connectivity issues. it is deeply concerning that after months of reaching out for support not a single T-Mobile representative was able to identify this. As a result of this oversight, I missed numerous important calls- including work-related communications, and personal calls involving family. This has cause significant inconveniences, stress and potential financial harm due to lost opportunities. Given the severity of this situation and the duration over which it persisted without resolution, I believe i am entitles to a substantial reimbursement for the disruption and costs incurred, including the unnecessary phone upgrade and loss of service functionality for several month. I kindly request that my account be reviews, investigate the details and provide a fair and appropriate resolution as soon a possible.
Credit/Refund for services not used
I purchased a phone at the apple store in Green Hills(TN) in November 2024 intending to finance it through T Mobile. I wasn't charged for the device and the service in December, so I called the apple store (Green Hills) and was informed that a billing cycle will be skipped. However, I still was not charged from January -March. Concerned, I called T-Mobile in early March and was told that my account has a past due balance and will go into collections. An agent processed a credit for December for the service and late fee since he saw that I didn't use the service. I went to the nearest corporate T Mobile store and was told I would need to pay for the device in full in order for it to not go into collections. I paid for the device in full on March 4, 2025 and was told to call customer service to get credited for the unused services for Jan.-Mar. I didn't use the services (POSTPAID account) so I was informed at the store in Nolensville Pike (Nashville TN) that I should be credited for the January-March since she saw that I was credited for December's unused services. I called customer services again and explained everything and agent told me that I will be credited for all three months since he was able to see that i didn't use the services. He said I should wait a couples weeks to get an email confirmation for the credit to my account. Well I never received that email. I called on 4/22/25 to check on said postpaid account. Ofc I was not shocked, since this has been an unnecessary headache, when the agent told me that there is a balance plus late fees on my account. Bare in mind that this account was canceled and shouldn't have an balance. Agent said that I needed to call the Apple store that I bought the device, and when I called they couldn't access my account so I was sent right back to square 1 which is to contact T-Mobile. This has become my last resort. I cancelled my Postpaid account by paying off the device in full, yet I am still being told that I need to pay a balance and late fees for services that I did not use and was told would've been credited to my account. I am seeking a resolution and a proper credit for the months I was incorrectly charged and now told to pay for.
Switch Rebate Link Never Sent to Us/30 Days Has Expired
Anyone else have this occur...We switched from AT&T to Tmobile in February. The salesmen at our local store never submitted our rebates and was never explained that we would have to file for them via a link which we never received. I got a bill from AT&T for our mobile phones that Tmobile said they were paying off for us. We called customer service and they told us we would have to talk to the manager at the Russellville, Arkansas location. She will not talk to us and is "never in." We suddenly got the link for the rebate last week. It's PAST THE 30 DAYS! When I try to complete the form, at the end I receive an error that says my Tmobile account is not current. It is current, it's auto drafted from our checking account. I am very frustrated because AT&T is going to want their money!! Suggestions???
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