Recent Content
Unable to see connected devices on Home Internet App
I'm having issues being able to see the connected devices through the T-Mobile Home Internet App. Keeps telling me the gateway did not respond and to restart it if the problem persists. I have restarted the modem. Uninstalled and reinstalled the app more than once and it still does not work. Does anybody have any resolution to this or has anybody had this issue? It would also be nice to be able to see the devices away from home, but you can only do it if you're connected to the modem, which I thinks sucks
Starlink vs Apple Satellite service
Hi, I recently enrolled in the Starlink Beta. I tried it out for the first time on my iPhone 16Pro today at a rural park with no cell coverage. Both the Apple native satellite service, and the Starlink service seemed to be available. How do I force it to choose the Starlink? When the message came up from iOS offering to send messages via satellite, I just dismissed it, believing this would activate Starlink. Is that right? Up on the right hand top corner, I could see a satellite symbol, which I believe is for Starlink. When I tried to send some SMS messages (green on the iPhone), none of them went through. is there any documentation on how this is to be used? Thanks.
I try to use my Apple Watch Ultra in Saudi Arabia.
After several calls and test and more, still not able to use alone the Apple Watch… I have international plans and the phone works well also in many different countries, active the watch subscription on my plan. The watch works well with other operators, so himself its ok. Any suggestions to make works with TMobile? tks
My Samsung A51 cannot update system software
For over nine months, my A51 only gives me an error message when I try to update system software, including the security update. I did a troubleshooting session with support and was only able to do a minor update. Since then, I've attempted further updates, still with no success.
5G(arbage) internet
I got sucked into the 5g internet after having horrid experience with overpriced AT&T. I live 80 feet from the TMobile cell in an urban area. I've had repeated loss of signal and buffering since Dec '24. I recently replaced the Gateway (to hell) and still suffer from the same issues. And after pointing the Gateway directly at the cell tower by tech insisting this will resolve signal issues. Anyone stating they haven't had issues must be a paid employee of T-MOBILE posting to keep their job or bucking for promotion to store assistant manager.Anyone else ready to switch??
I was a SPRINT customer for over 25 years - got absorbed into TMobile when Sprint got bought out. I'm ready to be done. They keep adding new fees - per line, each month! For what? For the crappy customer service I get? I call to ask about these new fees and I'm transferred multiple times, disconnected, and on hold for more than 2 hours. I email - I get no response. There isn't a live chat function, so I really just don't know what to do anymore. I would like to get some account information about transferring my service, but can't seem to get anywhere with customer service. How is everyone else taking this and if you're reaching out and getting a hold of customer service, how are you doing it?
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