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Online store does not allow purchase from physical store
We spent hours with customer service trying to replace the phone of one of the users on my account who was robbed while travelling. No phone - no ID, no credit cards - one would think we could purchase the phone for them to pick up at the local store... nope. The page for the local Los Angeles T-Mobile store has the phone in-stock, as does the online store. When initiating the purchase for the phone online (or T-Life app) and setting "pick-up at that store"... no stock is shown. Not sure if it is a bug or a feature considering the number of related complaints online. 2+ hours of customer T-Mobile customer service, 2 calls with the wrong information provided (stores do not take card information over the phone and can't bill to the account) , and a third to request escalation did not help resolution. The support team hid behind their procedures and verifying the user was an authorized user. No solution. As for the in-store pickup issue, the scripted answer was "it has to be shipped"... brilliant. This can't be the first time someone gets robbed while out of town. An alternate ID verification method would be very useful in this case. Furthermore, if a phone shows "in stock" at a store and the online store offers a pickup-up in store option, one should be able to make the purchase online and complete the activation in-store if necessary. "Deliver to store" which is what customer support described is an entirely different feature. We had to Fedex an ID and cash so they could get a phone using the payment plan to minimize cash outlays; the solution proposed by the store (Kudos to the T-Mobile La Cienega & 4th store). With hindsight, we would have bought the phone in our hometown and Fedexed it - old school. Overall, this purchase was a disastrous customer experience in time for us and T-Mobile.
How Do I Activate Call Forwarding From Online Account?
My charging port is broken so I can't charge my phone and the battery has died. I purchased a prepaid phone to use temporarily while I have my phone fixed. Is there a way to activate call forwarding through the website? Using *72 isn't an option since my phone literally has no charge. I found the Calling Services Page on T-Mobile's site that says you can go to Devices, locate your device, select Calling & Contacts, and then Manage Calls. But I don't see my phone model listed in Devices. I don't want to use Digits either aside from it being for TMobile phones only. The prepaid phone is on another network. Is there another way to accomplish this? Thank you for your help.Galaxy A32 won't connect to Ulanzi J12 Mic's
Hey everyone, Just wondering if anyone has suggestions or solutions to connect my Android Galaxy A32 to my new microphones Ulanzi J12. I charged and connected the mic's and nothing works. I am assuming that my phone does not have the proper software. Any help would be appreciated. MikeMLB.TV Help Guide
MLB.TV is back for 2021 and we wanna make sure folks can use it. We’ve created a help guide for those needing help with redeeming the offer. Possible Errors Please enter valid (phone number, email, etc.) Double check the entry to make sure it’s the one you set up originally. Check for spelling and other missing info. Code previously redeemed It’s likely you’ve already redeemed the offer. Head to the MLB.TV sign-in page. If you’re still unable to redeem the offer, Contact Us and our Tech Care team can escalate this issue. Safari cannot open the page because the address is invalid iOS devices need to download the MLB.TV app on their device through the App Store while redeeming the offer. Other Issues Follow these steps to resolve other issues with MLB.TV Uninstall/Reinstall the MLB.TV app. Make sure you have a connection to the internet via data connection or Wi-Fi Follow the Internet and data issues for more help. Use the options on our Contact Us page for further help Comment below with questions, suggestions, and other issues not listed on this article.
T-Mobile has cancelled my promo EIP
So it started with I changed my phone plan on 11/21. After that I upgraded my phones on 11/29. On January 29th they ended my Promo EIP which is 800 dollars spread over 2 years. My plan went up 32 dollars per month. I talked to T-Mobile and they said their is nothing they will do, not can do. They basically have committed Fraud by taking my phones without paying for them, nor will they return them. I have filed a complaint with FCC and my state attorney. Their will be a class action lawsuit if TMobile will not return my phones or give me my 800 dollars EIP either or. Please everyone talk to FCC and file complaints. This illegal actions needs to be brought forth and criminal charges filed.
Live In Nacogdoches, TX 140 miles fromHouston, TX my web address shows us in Houston, TX ?
my Problem, I Live In Nacogdoches, TX 140 miles from Houston, TX yet my web address shows us in Houston, TX, this results in Commercials from Houston Market on Television Services and internet ads, as well as while shopping on line, as wanting to ship to a store in Houston area, or if not careful to an address in Houston area. How do I correct Location and address?T-Life advanced cellular metrics and HINT no longer showing LTE signal info.
For those noticing recent performance issues with the T-Mobile Home Internet 4GAR gateway, it is most likely due to the latest firmware v1.00.13 upgrade. With this upgrade, T-Mobile has transitioned to the 5G Standalone enablement. This is the process of deploying and utilizing a 5G network that operates independently of the existing 4G LTE infrastructure. Basically, no more LTE. I have been noticing issues since this upgrade with SLOW internet speeds, long web page loads, etc.. Even though the gateway is showing full bars, I can do a speedtest when I see these issues start and my download speed barely reaches 1Mbps. I've noticed this on my MacBook, iPhone, PC, you name it. However, when this occurs, I just turn the WiFi off on the device, turn it back on and the speedtest is back to normal with downloads reaching 400+Mbps. I thought I would share this because I have noticed an uptick in forum posts regarding these performance issues and after doing a little research, I'm pretty sure I have found the reason why. Even Bell users in Canada have been experiencing the same issues with their deployment to 5G SA. G4AR fw v1.00.13 is interesting: Firmware versions, fixes, and features - G4AR 1.00.13 Minor bug fixes --> 5G standalone (SA) enablement <-- Stability improvements 1.00.12 Stability improvements 1.00.09 Updates to LCD user interface Stability improvements 1.00.02 Stability improvements 1.00.01 Release version https://wholesale.telekom.com/global-connectivity/our-solutions/mobile-roaming/5g-sa-roaming-enablement 5G SA Enablement 5G Standalone (SA) enablement refers to the process of deploying and utilizing a 5G network that operates independently of the existing 4G LTE infrastructure. This standalone architecture includes a 5G core network, radio access network (RAN), and enhanced transport capabilities, which together support network slicing and edge computing, enabling tailored services for specific use cases.45 Operators are increasingly focusing on standalone 5G networks due to their potential to deliver improved latency, network slicing, and IoT capabilities, which are crucial for enterprise services and creating new revenue streams.4 However, the transition to standalone 5G requires significant investment in OSS/BSS (Operations Support Systems and Business Support Systems) to ensure service performance visibility and adherence to service level agreements (SLAs).4 Service providers like Deutsche Telekom offer 5G SA Roaming Enablement services that provide secure interconnect between 5G networks, ensuring end-to-end confidentiality and integrity for roaming messages.2 These services are designed to support business needs by enhancing security while reducing cost and complexity.2 Despite the benefits, standalone 5G deployment faces challenges such as the need for extensive mid-band coverage and densification, which can be time-consuming and costly.5 Additionally, some users, particularly in Canada, have reported difficulties in accessing standalone 5G services from providers like Bell, highlighting the ongoing transition and implementation challenges.3 In summary, 5G standalone enablement is a critical step towards realizing the full potential of 5G technology, offering enhanced capabilities and services, but it requires substantial investment and careful planning to overcome deployment challenges.456+1
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