Recent Content
G4AR firmware upgrade to 1.00.12 results in frequent lost internet connection and reboots
I’ve had the G4AR for a few months on 1.00.09 and it has worked fantastically. Firmware update at 3am 2 days ago to 1.00.12 now results in frequent lost internet connection and reboots (6 today!). I’ve factory reset the device with no improvement. Clearly this was caused by the firmware update and am wondering if there is a fix now or I want to make sure Tmobile tech support is aware their firmware update has crippled some devices.
5G TMO-G4AR Gateway Admin/Wifi Settings
I got a business account and 5G through T-Mobile. It seems they broke getting to your gateway settings via LAN, and make you use the T-Life app. Since my account is "for business" it won't let me use the app and directs me to the business page, which only has account information. I need to be able to change the settings in my gateway for my business. At the very least change the wifi settings. This device and account are useless to me if I can't get to an admin console. What am I supposed to do?
T-Mobile Internet - $200 Pre-Paid Mastercard - STILL WAITING
I switched to T-Mobile Internet over 3 months ago. The $200 Pre-paid Mastercard within 10 weeks was an incentive that led to me making this choice. It has been 12 weeks and I have not heard a thing. Has anyone had a similar experience? I am preparing to switch back to my previous provider if this is how they treat customers.
Text messages via e-mail now arriving as coming from short code 6245
Within the past 48 hours, text messages coming from e-mail addresses, began to display in the messaging apps (stock Samsung Messages as well as Google's Messages) as coming from short code 6245 (i.e. 'MAIL'). Looking at the details on the messages, shows the same short code and does not indicate the e-mail address the message came from. If multiple messages arrive, they are all grouped in with 6245. Is this a permanent change, or perhaps is there a bug or issue with the SMS/MMS portion of the network at this time? Thank you in advance.
Lied to about Amazon TV promotion when switched
When I switched over from Spectrum to T Mobile internet I choice the Amazon Fire tv. When I called T-Mobile to inquire about when I would get the code, I was told that I didn’t qualify. I told them when talked with the T-Mobile rep to switch over he told me that the promotion was still going. Now I was told it ended on 1-15-25. I will be canceling my home internet service and going back to Spectrum. I will not be lied to!!!
Price increase Magenta 55+ rate was guaranteed
What?! I've been happy with T-Mobile for a few years now, and thought I was with an ethically operated company. I've had no reason to complain. However just today I received a text that in 2 weeks they are increasing my price. But when I signed up I was promised a guaranteed rate of $70 per month for 2 unlimited lines on Magenta for 55+. Now T-Mobile wants $10/month more than the guaranteed rate. Sorry, the price increase and therefore the change in terms is not acceptable. This isn't a great way to treat loyal customers.
How do we get Tmobile to honor their agreements?
I purchased 2 - 24 Ultra phones on my business account. The rep at the store said it was completely free, I called the customer service line and they confirmed it would be completely free. That was the first lie. They reviewed the phone call and confirmed the promise, fired the rep that sold me the phone and escalated the issue, said it would be corrected. Now after endless calls they still won't honor the agreement, over 20 calls and 5 original store visits 30 miles away. I've been with them for 22 years (14 years as a business), they were ok up until now. I've over paid by $1,400 so far and I have another $1,200. The lack of accountability makes me hate this company now. I hate that I have to sue them and switch to a new service provider.
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