Recent Content
Call forwarding control
Well I need call forwarding control on all my devices. Right now I have an employee that left town and did not turn on call forwarding while they were on a cruise ship. The device is now at their house with nobody there and no way to turn on call forwarding. This potentially can lose me money and lose clients trust because nobody's answering. I called T-Mobile and they informed me that there is no possible way from The Hub that I can do this function because it has to be done from that device. Now I feel that this is not giving the owner us the full range of control over our devices. Can you please add this feature so no Revenue will get lost in the future.
Jump On Demand Lease
Anyone have experience with jump on demand lease, and T-Mobile seeming to want to get people off that program? Every year my wife and I just turn in our iPhones for new model, with small down payment, but this year they are saying it’s over $400 down. So should we pay off lease and get into new purchase plan (which seems like only best option), and what plan if we do want to upgrade each year?
Lied to about Amazon TV promotion when switched
When I switched over from Spectrum to T Mobile internet I choice the Amazon Fire tv. When I called T-Mobile to inquire about when I would get the code, I was told that I didn’t qualify. I told them when talked with the T-Mobile rep to switch over he told me that the promotion was still going. Now I was told it ended on 1-15-25. I will be canceling my home internet service and going back to Spectrum. I will not be lied to!!!
Nintendo Switch error code 2618-0513 on 5G Gateway G4SE
I’ve recently updated my router to the 5G gateway G4SE. I am trying to do online play on Mario Kart 8 Deluxe and it gives me the error code on not being able to connect to other consoles. I haven’t had much of a problem with my old T-Mobile router and I’ve tried all other options of restarting my router and making a new network with a different WPA than my main network. I’ve contacted Nintendo about this and they have said to restart my router and try again and also that it may be a firmware issue. My firmware on my router is 1.03.20 which I believe is the most recent one. I only had problems with this certain game and online play. What solutions can I do about this ?
Free Amazon Fire TV if you purchase internet
I switched my internet services from Xfinity to T-Mobile to streamline everything into one plan. During my research, I discovered that T-Mobile was offering promotions for switching and enrolling in auto-pay, which I found appealing. I opted for the Free Amazon Fire TV 2 series promotion, understanding that to qualify, I had to remain a customer for at least 60 days and submit my documents within 30 days. I met all these requirements. On March 17, 2025, I received an email from T-Mobile stating it was time to redeem my offer. I meticulously followed every step detailed in the email. Two critical instructions were to click on the pink "Redeem Now" button to access the proper Amazon site and to complete my order without leaving the checkout page, or else my promo code would expire. I entered the promotion code as instructed, but received an error message stating it was not valid. I did not navigate away from the page at any point. At 10:30 AM, I called T-Mobile for assistance. They instructed me to try entering the code without dashes, which did not work. T-Mobile's response was frustratingly inadequate; they told me to call Amazon, claiming they were responsible for the promotional codes. I was then given Amazon's phone number, which began a frustrating cycle. Connecting with a human representative at Amazon was nearly impossible, akin to searching for the fountain of youth. When I finally reached someone, they directed me back to T-Mobile. I called T-Mobile again, but was sent back to Amazon. During this process, three representatives hung up on me while attempting to assist, leaving me without clear answers. I decided to try Amazon's chat support, but after speaking to three different agents, each one transferred me to another without notice, forcing me to repeat my issue continually. I called T-Mobile again, and an agent transferred me to tech support without warning. Fortunately, Jennifer in tech support was the only one who truly attempted to help and went above and beyond to find a resolution. Unfortunately, she informed me that her managers insisted I contact Amazon once more. She assured me she would call back on March 18, 2025, to continue working on a solution. This entire ordeal lasted from 10:30 AM until 1:30 PM, entirely due to the lack of training and knowledge among representatives from both T-Mobile and Amazon regarding their promotions and procedures. Additionally, the language barrier with Amazon's chat and phone representatives made this situation even more challenging. While I respect their work, it was frustrating to resolve such a straightforward issue. At this stage, I expect a resolution with Jennifer's help, as Amazon has shown little willingness to assist, merely stating they would escalate the matter without ensuring follow-up. If I do not get a satisfactory resolution, I will switch services and avoid Amazon in the future. This is not about impacting their business; it’s about demanding the level of care and gratitude a customer deserves. This is all after dealing with at least 12 CS reps with 3 hanging up when I was put on hold. Unacceptable
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