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Free Amazon Fire TV if you purchase internet
I switched my internet services from Xfinity to T-Mobile to streamline everything into one plan. During my research, I discovered that T-Mobile was offering promotions for switching and enrolling in auto-pay, which I found appealing. I opted for the Free Amazon Fire TV 2 series promotion, understanding that to qualify, I had to remain a customer for at least 60 days and submit my documents within 30 days. I met all these requirements. On March 17, 2025, I received an email from T-Mobile stating it was time to redeem my offer. I meticulously followed every step detailed in the email. Two critical instructions were to click on the pink "Redeem Now" button to access the proper Amazon site and to complete my order without leaving the checkout page, or else my promo code would expire. I entered the promotion code as instructed, but received an error message stating it was not valid. I did not navigate away from the page at any point. At 10:30 AM, I called T-Mobile for assistance. They instructed me to try entering the code without dashes, which did not work. T-Mobile's response was frustratingly inadequate; they told me to call Amazon, claiming they were responsible for the promotional codes. I was then given Amazon's phone number, which began a frustrating cycle. Connecting with a human representative at Amazon was nearly impossible, akin to searching for the fountain of youth. When I finally reached someone, they directed me back to T-Mobile. I called T-Mobile again, but was sent back to Amazon. During this process, three representatives hung up on me while attempting to assist, leaving me without clear answers. I decided to try Amazon's chat support, but after speaking to three different agents, each one transferred me to another without notice, forcing me to repeat my issue continually. I called T-Mobile again, and an agent transferred me to tech support without warning. Fortunately, Jennifer in tech support was the only one who truly attempted to help and went above and beyond to find a resolution. Unfortunately, she informed me that her managers insisted I contact Amazon once more. She assured me she would call back on March 18, 2025, to continue working on a solution. This entire ordeal lasted from 10:30 AM until 1:30 PM, entirely due to the lack of training and knowledge among representatives from both T-Mobile and Amazon regarding their promotions and procedures. Additionally, the language barrier with Amazon's chat and phone representatives made this situation even more challenging. While I respect their work, it was frustrating to resolve such a straightforward issue. At this stage, I expect a resolution with Jennifer's help, as Amazon has shown little willingness to assist, merely stating they would escalate the matter without ensuring follow-up. If I do not get a satisfactory resolution, I will switch services and avoid Amazon in the future. This is not about impacting their business; it’s about demanding the level of care and gratitude a customer deserves. This is all after dealing with at least 12 CS reps with 3 hanging up when I was put on hold. Unacceptable
Contact Mike Sievert, President & CEO
I’m not 100% sure but I think this is Mike Sievert’s email address. Mike.sievert@t-mobile.com. He also has X and Instagram accounts @mikesievert. If you do contact him, please be respectful. This is the email I sent today. Hi Mike, I’m sure my email won’t make a bit of difference, but I think it’s important for you to know how your customers feel and the damage that is being caused to T-Mobile’s reputation due to your latest price increase. When I first switched the T-Mobile, the ad I responded to promised no rate increase ever. With all the chatter on the Internet right now, I see that there was a contradictory term hidden in a link called FAQs that said if T-Mobile ever did increase the price and you want to leave, if you notify T-Mobile within 60 days, they will pay your last line charges. I think it’s charitable to say this was a very deceptive ploy. The T-Mobile rep I spoke to said the current price increase action was taken because of inflation. I’m sure you’re aware that the current inflation rate is down to 2.8%. Also T-Mobile has taken actions which could be construed as de-facto price increases to combat in inflation. The first was forcing customers to have their monthly payments taken out of their bank account instead of charged to their credit card if they wanted to avoid the five dollar fee. The cost to me, of course was losing any cashback I have from my credit card, but also the risk of exposing my bank information to potential hacking. Then again the first time Netflix increased their prices I lost my ad free Netflix and in order to continue to experience that benefit without ads, it would’ve cost me more money. I am perplexed since in 2024 T-Mobile’s net income increased 36.3% in 2023, so it seems like T-Mobile is doing just fine. It looks like you’re doing just fine also with total compensation package of $37 million in 2023 up from the mere $29 million you were awarded in 2022. Do you really have to squeeze an extra five dollars a month out of your customers who probably make an average of .13% .4% of your annual compensation package? Not a good look.
Charged for 2 lines since August 2023 for Single Line
Hi folks - this is March 2025 and we were on auto pay all the time. We cancelled a line in August 2023, and even then we have been charged for 2 lines for $100 for seniors. We bought it to the attention of the T mobile staff, they seem all in a different country, not sure if this will be resolved. Can someone reach out to me to resolve this issue from T-Mobile. I need the refund for the 20 months of overcharging.
Unable to log-into account
Unable to log-into account For discussion; I have tried 15 times to log-in my account via website with NO success. The customer rep. suggested a different browser, but that has not worked and offerred no further assistance. I have cleared cache, cookies, and reset my password and still are unable to log-in. In addition; there are double charges for taxes on our monthly bills for voice lines( I believe these lines were used for promotion only) and the monthly bills are increasing without explanation from customer service. Any support on the above issues are greatly appreciated. Thank you.
5G TMO-G4AR Gateway Admin/Wifi Settings
I got a business account and 5G through T-Mobile. It seems they broke getting to your gateway settings via LAN, and make you use the T-Life app. Since my account is "for business" it won't let me use the app and directs me to the business page, which only has account information. I need to be able to change the settings in my gateway for my business. At the very least change the wifi settings. This device and account are useless to me if I can't get to an admin console. What am I supposed to do?CLASS ACTION LAWSUIT
I was late on one payment back in August and have been double and triple charged restore fees ever since causing me to be suspended every 2 weeks since. When i call they hang up on me when they realize this . Cant get a person in America all overseas who just mock me when i get upset. I have a lawyer who is ready to file a lawsuit, anyone else having these issues?TMobile online account is a problem
I have 5 lines w TMobile prepaid and even I pull up my TMobile whether it's w my number or the email associated w all the numbers it will only show me info on one number and it's not even the primary number it does show all the numbers listed together but will not show no information on the other 4 numbers how can I fix that
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