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Is it possible to access call recordings?
Hi everyone! 17+ yr customer with Sprint/T-mobile. Stuck with sprint during the bad and always hoped when the time came, Sprint would repay my loyalty but with the acquisition by Tmobile, looks like none of that matters. I've included details below, but to get to the point- is there a way or has anyone been successful requesting Tmobile support to review details of a call with their sales rep? seem like i was victim to a bait and switch scheme and unfortunately, it was all over the phone so there are no records outside of the recording with the rep. summarized details: In January, I decided to leave Tmobile and switch to Verizon. I called support to find out the process to terminate my contract. The customer rep on the phone told me they could give me a deal. I bit and they switched my plans and shipped me new phones and discounts would kick in when they received my current phones. Just to make sure, I called Tmobile the next day and spoke to a customer support rep and he validated the plan offered to me was legit and all the discounts offered would apply when the received the phones. In Feb, i noticed that all the phones were received and the plan was changed, however, my phone discounts did not kick in. Turns out, the customer rep on the phone pitched a plan to me with a promotion that did not exist. Long story short - i'm now stuck with a plan that costs $100+ each month. I've called Tmobile support at least 4 times (each call's been 40+ minutes), spoken to their supervisors to no avail. They basically said they have to listen to the recordings of my call in January - but each time I call, the story changes from "they need to put in a request" to "it takes 2 weeks" to "they need to put in a global request" to "it takes time". Clearly I am being given the run around and running out of options. I have told the rep I do not want to pay a $300+ bill when my initial premise to continue with Tmbile was to pay less. Any help appreciated.
esim purchase and set up
Hi all, I have just used the T Mobile esim app, to purchase an esim. I filled in all the details etc, although somewhere I read it would ask when I wanted the esim activated. It is for use in an upcoming trip to the US. There was no such request about when you want the esim acivated. I read that the esim would not be able to activated until I was physically in the States. Well here I am in Australia with an active esim. How do I fix this and why did it activate if I am in Australia????
Terrible Service and Support – Stay Away from T-Mobile Fiber!
I’ve had T-Mobile Fiber for just three months, and it’s been a disaster. My internet has gone down multiple times for days at a time, and their support is useless. Right now, I’ve been without internet since Friday, and the earliest they could send a technician is Monday afternoon—unacceptable
IP Address
I live in Boalsburg, Pa but my signal comes from Philadelphia, Pa. It has been this way since signup. I have complained to tech support, customer service and in person at T-Mobile stores. I can not get local content or WPSU. Ads from Philly businesses and politicians, etc. is very annoying. Anyone else having this issue or having any ideas of correcting?
TMobile Home Internet experience
Over the past few years, I have tried and used various versions. And devices. 8 have just cancelled it. Initially, I was offered a trial of the 4g lte home Internet that came with a battery . Tbh, it wasn't bad. Downsides - home phone jack was disabled (at the time, it could have been an easy sell for many). Hulu live wasn't compatible (still isn't), and the price was $60/month). I returned it. Laster, the 5g home Internet was available. It also gave me a free month my local tower was still LTE, and it picked up 5g from another Performance was awful , and still $60/month. Returned Later Xmas "sale" for TMHI at $25/month. I picked on up, as I knew 5g was around the corner. 400/50 was good on the KV21. The following year, the g4ar/se became available. Slightly better performance. Tower was limited. This past October, when T-Mobile upped the backhaul, they started patching the gateways. This literally ruined the service. Since last October, I've been through 5 gateway exchanges. The final straw was the $25/month increases as well as the hard 1/2 day outages since Feb 14, and several disconnects + VPN issues. The service may be fast (+1gbps), just not reliable, and TMobile has no answers.
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