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Anyone else ready to switch??
I was a SPRINT customer for over 25 years - got absorbed into TMobile when Sprint got bought out. I'm ready to be done. They keep adding new fees - per line, each month! For what? For the crappy customer service I get? I call to ask about these new fees and I'm transferred multiple times, disconnected, and on hold for more than 2 hours. I email - I get no response. There isn't a live chat function, so I really just don't know what to do anymore. I would like to get some account information about transferring my service, but can't seem to get anywhere with customer service. How is everyone else taking this and if you're reaching out and getting a hold of customer service, how are you doing it?
Switching from Verizon to TMobile was a terrible decision! DO NOT SWITCH!!!!
After 20 years with Verizon wireless I moved to T-Mobile. Bait and switch is an understatement i was quoted $118 for a promotion once I agreed and esigned the documents and switched over my 4 lines my bill went to $220 a month because I no longer qualified for the promotion. After several calls mostly international I was told that I should have read the small print and the iphone 12 which were 5 years old needed to be in pristine condition... Both phones were used by my college age sons and both phones were working but far from pristine. When I received the first bill it was double $225 I was told that the bill would be reduced once the promotion kicked in.... Second bill still over $200 this time I was told the phones did not qualify and that they would look for a new promotion to make my bill more reasonable. The T-Mobile manager told me no problem he would take care of it I would need to go to a T-Mobile store and exchange the iPhone 16 for an iphone16e and my bill would be reduced to $156 a month. When we went to the store, they told us that information is incorrect you do not qualify for that promotion but you bill is qualified for a promotion that would make the bill $171. Third bill came in at $225 so I am frustrated and confused and was totally taken advantage of, if you are reading this do not switch stay with VERIZON WIRELESS they are more expensive (slightly) but at least they are honest, and customer service does care about the customer.
MLB The Show does not work on my T-mobile 5g internet box.
MLB The Show does not work on my T-mobile 5g internet box. It will say “Challenge Failed” when trying to play an online match. The game works perfectly fine when i bring my xbox to my parents house. But when i bring it back to my wifi, it doesn’t work. I test the NAT type until it’s open, I reset the router, etc. I’ve done everything I can think of and there no solution. Does anyone have this same problem? This is the only game that won’t work either. This and NBA 2k brought me some issues. But i can play COD or shooters on my wifi… but cross play sports games seem to bring the issueApp Selector Security Concerns
I have concerns about the app selector application. It seems to be installing apps through security blocks. It is annoying enough to have apps installed without permission. My concern is that it is installing apps within a locked down work profile without consent. This means that app selector opens a security breach to the system that could be potentially exploited. The money Tmobile makes on these apps is not worth risking the security of its users and their devices. This shows a lack of care or regard for their customers. I had to jump through hoops to remove this virus from my brand new phone.
Price Raise, Shame on You
In this day, when people are trying to afford basic life products, you all decide to raise prices. How sad that this is how you treat people who have been using your services for many, many years. Then you only have TWO plan options, expensive and ridiculously expensive. Bad timing, bad business, shame on you T-Mobile. Hitting them while they're down
Where Is My Gateway No Update
i ordered my 5g on sunday i am hearing stories people are getting package numbers i was told they would be in contact via email THAT'S IT didn't get a number didn't get another email NOTHING it is thursday now if there is a chance i wasn't getting it in the first place why would it say it's available at my address, do i have to order again is it ever coming my godMilitary Member Stationed in Japan — No Service Without WiFi (Need Urgent Help)
I’m currently stationed in Japan and I’m having serious issues with my T-Mobile service. It worked fine the first day I arrived, but since then, I’ve had no cellular service unless I’m connected to WiFi. I purchased the International Pass and I’m on the Magenta Max Military plan with premium data and hotspot included, but nothing seems to be working. I have an Iphone 13 Pro Max I’ve called T-Mobile support every day for the past 5 days and gone through every troubleshooting step they’ve suggested, but I still can’t get any connection without WiFi. They have not offered any other suggestions or solutions. I need my phone for my job and this has become a major problem. Has anyone else experienced this while stationed overseas? Any advice or workarounds that helped you get your phone working again? I’d really appreciate any help or suggestions. Thank you in advance!
Stolen Phone
I have filed a insurance claim for the stolen phone March 26, 2025. I paid the $99 to replace the phone. Claim 73760978. The phone was an Apple Iphone SE 3 with 64 GB color black. There has been no replacement and I call and none are in the warehouse. I am still paying for the phone and the insurance on the stolen phone. Something needs to be done this is April 16, 2025
over payed
On April 11th I set a payment arrangement for 598.00 to paid on april 15th. I paid 300.00 dollars towards the 598.00 thinking on the 15th tmobile would take the balance. They took the full amount of 598.00. so i paid a total of 898.00. I couldnt afford to do that and got a refund for the 300.00. Now I owe 536.00 and the system wont let me set up an arrangement. The system states i owe 300.00 dollars. The tmobile reps are saying because i have a past due amount of 300.00 and its past30 days there's nothing they can do. The arrangement was satified in the full amount of 598.00. Someone please help. I have been a costumer for over 15years
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