Recent Content
Magenta Military plan ( new rate increase)?
They raised my watch rate by $2 few months ago from $10 to $12. Now got a text saying they will increase my rate by $5 a line for my 3 voice lines. I didn't want the increase so I offered to cancel one of my voice line to save $15 rate increase on my plan. I was paying $102 a month for 3 voice lines and one watch line including tax. Due to new rate increase warning, I just switched to the GO5G MILITARY for 2 voice lines and one watch line for $102 a month including tax. Later I looked at PRICE LOCK terms and it shows Military Plan as the ones that qualifies with price lock guarantee. Did Tmobile deceive me? Shouldn't my original MAGENTA MILITARY PLAN be PRICE LOCKED without increase? Thanks
Thank you Hussain
I just wanted to say thank you to Hussain of the Easton Town Shopping Center location for going way above and beyond any level of customer service I have ever had! He stayed late and was not going to leave until I had cell service on my phone! Hussain, again I thank you, and you have not idea how much you helped me out!
Swapping phones on the same plan when the phone is still locked
I have iPhone 12 Pro and my son has iPhone 15 Pro Max. My iPhone 12 is passed the 2 year contract and is unlocked. His iPhone 15 is only half way through the 2 year contract and still is locked. I just purchased iPhone 16 Pro and will be trading in my iPhone 12. I want to know if below is possible: Transfer son's iPhone 15 to 16 and move 15 phone number to 16. Transfer my iPhone 12 to 15 and move 12 phone number to 15. Then trade in iPhone 12. At the end, my son will have the new iPhone 16 Pro and I'll have his iPhone 15 Pro Max while we both keep our own phone numbers. Not sure if it's possible when my son's iPhone 15 Pro Max is still locked. Thanks in advance.
Billing; paper
How do I get a paper bill sent? They switched me automatically and I missed my first payment bill and payment was late with $7+ late fee… Been with T-Mobile for years..Please help; Senior Citizen who is stuck in an old-school analog paper-based reality; I do not see a way to get back to paper billing !!
T-Mobile has forgotten us...
I am a T-Mobile customer for 25 years! As far as a phone carrier, I only know T-Mobile, as well as many of my friends and family who signed with T-Mobile on my recommendation. Today I apologize to them. I have enjoyed watching them grow and feeling like I've been a part of that. I've been proud to share that I am a T-Mobile customer for such a long time. I am extremely loyal to those that are loyal to me. I've been at the same job for 25 years, I've been married to my high school sweetheart for 33 years. I don't easily make changes in my life when loyalty is shared. Deep down, for a decade or more, I felt this company may outgrow our loyalty some day. Turns out that day is today, March 13th, 2025. I spoke with representatives a couple times today in hopes we could work something out. It turns out that we can't. Unless I change my One Military plan that I proudly signed up for many, many years ago, and go to a new plan that has virtually no protection from additional price increases. As a customer I did my part. I referred them countless times. I've added additional lines, I've added a service for my watch, and I've been a T-Mobile internet customer since the day it was available in my area. I also ALWAYS paid my bills, and paid them on time. I also purchased my phones through T-Mobile and paid for the additional insurance protection. I honestly couldn't do much more as a customer. I was loyal. I am currently debating my options, which are simple. Pay the additional price increase on 7 lines, 3 of which I no longer need, or I can cancel the 3 extra lines, forfeit my Military plan, and be vulnerable to their next (of many) price hikes. I may select option 3. Cancel everything, and bash them and their disloyalty and their contract breach for the next 25 years! I can do what many others do, just move from company to company, accepting "buyouts" and promotions for new phones. I'll always have a new phone and I'll be doing what Tobile apparently WANTS us to do. I have some serious thinking to do...
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let’s fight back. Thanks for listening.
Price increase Magenta 55+ rate was guaranteed
What?! I've been happy with T-Mobile for a few years now, and thought I was with an ethically operated company. I've had no reason to complain. However just today I received a text that in 2 weeks they are increasing my price. But when I signed up I was promised a guaranteed rate of $70 per month for 2 unlimited lines on Magenta for 55+. Now T-Mobile wants $10/month more than the guaranteed rate. Sorry, the price increase and therefore the change in terms is not acceptable. This isn't a great way to treat loyal customers.
Places
Network & Coverage
Let's talk about our coverage, signal, and roaming experience.Devices
Apple, Android, SyncUP, and more!Postpaid
Accounts, Plans, Features, and Billing.Prepaid
Talk about all the stuff that comes along with T-Mobile's Prepaid service.T-Mobile for Business
Discuss all things T-Mobile for Business.Home & Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet.Magenta Lounge
Talk about the other great T-Mobile perks and benefits, or just hang out and have fun.
