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20 Year T-Mobile Customer - Customer Service had become very inadequate, terrible. Rude.
Extremely Poor Customer Support. I will try to be as brief as possible. My family has been with T-Mobile for 20 years. In 2015 I purchased an iPhone 8. With the iPhone 8 I purchased Apple support. Few weeks ago, the battery charger port on my original iPhone 8 failed, and I was send a replacement iPhone by T-Mobile under my extended warranty agreement of 7 years. The replacement iPhone had lots of intermittent issues. After several failed attempts yesterday I replaced my first replacement phone with a second iPhone 8 under my Apple extended warranty through T-Mobile. With the previous phone and the current one I’ve been trying to get assistance with issues with my Apple Watch with connection to my 2nd replacement iPhone When I called for support today, the first rep kept putting me on ’Hold’ the phone and coming back and I’m assuming to either look up or ask someone how to support an Apple product. This was also my previous experience less than a month ago on the original bad iPhone that I was sent by T-Mobile, the customer service rep didn’t have the product knowledge and really wasted my time. So today I went through two service reps the second service rep instead of trying to fix my issue with my Apple Watch. Wanted to sell me another line for $10 for my Apple Watch. After clearly explaining why I was calling this individual ignored that and wanted to sell me a service. Instead of addressing my needs. I requested a supervisor and then after the supervisor, C., Team Coach, being actually kind of rude to me, ask me if I wanted to add a additional line to my watch after I clearly told her why I was calling and why I wanted to speak to her. She just wanted to clarify. The Team Coach kept interrupting me and speaking over me. I hope the conversating was recorded by T-Mobile I was shocked. I’m extremely frustrated. The supervisor continued to interrupt me as I was trying to explain the situation to her and she kept assuring me how good she was with Apple products, but would never be quiet enough long enough for me to get the issue resolved so I finally just hung up. If there’s anyone here, who’s getting ready to switch to another cellular service recommendations are requested. I’m not sure what is happened with T-Mobile’s customer service. I put up with bad cell reception for two decades because of customer service with T-Mobile was excellent. Apparently that’s no longer the case and no longer reason to stay with them. I’ve invested literally thousands of dollars in multiple phones, Apple devices and accessories through T-Mobile. Why do I keep receiving bad iPhone from them? No Q.C.? I guess if you are a legacy customer T-Mobile is no longer concerned about customer retention. T-Mobile will be losing five customers in the next 60 days and I noticed from the comments my family is not the only one leaving T-Mobile, disappointing. Greg B - Houston Texas xxx.xxx.45231.9KViews6likes12CommentsT-Mobile's partnership with fascist Starlink is disgusting.
The richest jerk in the world is gutting our government without any oversight in order to reward himself and his white supremacist cronies. T-Mobile should end its partnership with Musk immediatelynonabsorbing4 hours agoNewbie Caller128Views5likes6CommentsWhy is T-Mobile abandoning its trans employees?
Was T-Mobile just using its trans employees for some nice PR or do they really support their employees? Hard to feel like it was the latter given their partnership with the despicable leaders at Starlink. https://www.t-mobile.com/news/community/employee-spotlight-pride-is-power-2022nonabsorbing4 hours agoNewbie Caller5Views1like0CommentsUnlocking my samsung Phone
Hello good morning My mobile phone has been locked and i would like assistance into thatHdrago12 hours agoNetwork Novice9Views0likes0CommentsAndroid 15 OnePlus 10pro
Hi, wanna ask if the T-Mobile OnePlus 10 pro will get the android 15 update?Rt13 hours agoNewbie Caller57Views0likes3CommentsTMobile + Starlink,
That's odd. Last time I looked, neither TMobile nor Starlink were part of the government. They were also useful during both east coast/west coast emergencies and in helping Ukraine Of course, At&t and Verizon are also pushing satellite servicesformercanuck17 hours agoFiber Fanatic47Views0likes1CommentTerrible customer service and misinformed employees about 2g swap
I had the worst experience at store number 9562 in Inglewood California with Sales Rep # 596 Julio. I went in the store and explained that I was there to get a new phone since 2g was going away. He proceeded to sale me an iPhone for monthly charges. After his long sales pitch he said my iPhone 5 didn’t qualify I needed to bring a phone higher than that. I had been in the store 30 minutes earlier and spoke to a woman who told me it was. I didn’t have my phone with me so I went home to get it. Now he’s saying it doesn’t qualify! Then I tell her and she tells him about the program that he knew absolutely nothing about. After about 45 minutes of me thinking he knew what he was talking about we are at square one. He tells me I’d have to pay $26 but he’ll waive it for a good review even pounding it out! Then he comes back and says I have to pay an activation fee so now the total was $55. He can’t waive anything. He goes to the back for 30 minutes. Ask for me to show him the email I got because he needs a code from it. No code. I’m asking for a manager but can’t get one. He’s then trying to swipe my iPhone 5 clean I have to keep putting the code in it’s not working. A complete sh*t show. Some rude girl comes out doesn’t greet me or tell me who she is and want to look at my old phone. I tell her to go away at this point. It was clear they were all clueless. I call 611 speak to someone named Kim she disconnects or hangs up never heard back from her. I finally get my phone a pay $26 and leave fuming after spending hours in that store. Called the customer complaint line in speak to Royal who works in Fresno at the call center. He tells me I didn’t have to swap a phone or pay anything. Then he said I could have gotten an iPhone SE. I go to another store to try to get one but no stores have them. I’m on the phone with Royal while I’m in that store. Then I head back to the other store to get my refund and my old phone back. Still on the phone with Royal then he says I probably can’t get my phone back but I could get the money back. Turns out he didn’t know what he was talking about either!! I go back to the first store and speak to the manager Fredy. He was unapologetic even after I told him what I had been through with all the misinformation. His employee Julio refused to offer an apology. He calls it miscommunication but it was not. Bottom line is T-Mobile rolled out this promotion and didn’t train or inform the employees about it. Julio says it’s so many promotions they can’t keep up. Fredy says not many people still have 2g phones so when faced with this promotion employees aren’t aware yet neither of them offered an apology after all of the misinformation and run around I got today. Even after I pointed it out that I should at least get an apology. Nothing . That store didn’t seem diverse and they could’ve been racist. I was not irate initially but when that rude girl came out I did get loud. This experience makes me want to cancel all of T-Mobile after 14 years with them! And several referrals. At this point I still don’t quite know what’s right and not right when it comes to this promotion. I’ve had too many versions. What a day.thefaulk17 hours agoVisitor12Views0likes0CommentsTM kiosk in COSTCO and COSTCO egift card
Bought three iPhones 16 at TM kiosk in COSTCO back in December 2024. Was promised $200 COSTCO egift card per phone by the TM rep verbally. Registered for the egift card, received confirmation, reward tracker tracking numbers but for $150 per phone. Called the TM rep and he said that is just a typo, since I bought the phone, registered in the time frame, returned my trade-in devices within the prescribed time frame I am still available for $200 egift card per phone. Its now Feb 2025 and I have no contact from TM or COSTCO about any egift card. I dont have anywhere in writing that it will be $200 and not $150 egift card. The site to track the reward is not working and when it works, it says tracking number not found. So was that promise of COSTCO egift card just a scam? Anyone actually received the COSTCO egift card when switching to TM?blazar18 hours agoVisitor16Views0likes0CommentsDevice Unlock Notification
Does anyone know what this means? I've never had this notification before. Andwhen I click on it to get more details nothing happens.SolvedEmcgrail18 hours agoRoaming Rookie4.6KViews0likes7CommentsSyncup kids watch stuck on pair mode
I had already paired my child’s watch to my phone in the t life app he used it for about a day and a half the watch died so we charged and once it turned on we have not been able to get it out of the pair setting when you first turn on the watch. I’ve turned it off and turned it back on for a few hours see if that would help nothing, restarted same result, and even tried to re-pair it without unpairing, which told me it was already paired. On the t life app the watch shows up but it says it is out of battery. Anyone has had this issue and found a way around it?a_why18 hours agoNewbie Caller791Views1like8Comments
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