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Change Community username
Having a username is integral to being able to ask questions and provide answers here on the Community. We want you to have fun and be as creative as you like when creating your username. There are a couple things we want to avoid: Don’t use your phone number or email address as your username - everyone can see it and we don’t want it to put your information at risk. Stay away from using foul language – This is a family-friendly zone and we want everyone to be comfortable coming here for all the greatness that's offered. We understand that things happen and usernames need to be changed for whatever reason. That is why I'm here to help. If you need (or want) to change your username, you can post in this thread and include what you'd like your username to be. I'll get it changed and you'll see the updates within a few minutes. Easy Peasy :D
Magenta Military plan ( new rate increase)?
They raised my watch rate by $2 few months ago from $10 to $12. Now got a text saying they will increase my rate by $5 a line for my 3 voice lines. I didn't want the increase so I offered to cancel one of my voice line to save $15 rate increase on my plan. I was paying $102 a month for 3 voice lines and one watch line including tax. Due to new rate increase warning, I just switched to the GO5G MILITARY for 2 voice lines and one watch line for $102 a month including tax. Later I looked at PRICE LOCK terms and it shows Military Plan as the ones that qualifies with price lock guarantee. Did Tmobile deceive me? Shouldn't my original MAGENTA MILITARY PLAN be PRICE LOCKED without increase? Thanks
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let’s fight back. Thanks for listening.Request to unblock device
Hello society, I need your help. I am not a customer, and I do not have a SIM card of this operator, but I got a phone that has a lock for this operator. It is without password and Apple lock (imei: 351415638689724), so I conclude that it was not stolen. I can't call the operator, how else can I ask them for help in unlocking? Perhaps via email?
Internet CONSTANTLY drops
Anyone else having issues with the gateway? I have been having issues since before August with the internet dropping constantly and phone calls in the house constantly dropping. I work from home so this cannot happen. I have had multiple T-Mobile techs try to help. I have had a new gateway sent, we upgraded to the mesh, the reset the gateway, we even got a new sim card for the gateway. NOTHING is working. I have been seeing online that it has to do with the firmware update. This needs to be fixed ASAP. I don’t know what else to do besides change providers!
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