Recent Content
YouTube tv stalls constantly
I use YouTube tv and it is constantly stalling especially watching live sports, news etc. I have moved the modem throughout my condo which makes no difference. TMobile CS is always good but nothing changes. They say YouTube tv requires a strong internet connection which I believe I have. Any suggestions? Thank you.
New iPhone16 No Ring For Incoming Calls
Just purchased new unlocked iPhone16 from Apple for my wife. We have two TMO phone numbers and also use TMO 5G home internet. My phone is an unlocked Samsung S22+. When calling my wifeβs iPhone from my Samsung it does not ring and goes directly to voice mail. This happens on the second and all subsequent calls after enabling WIFI connected to the 5G home internet router on the iPhone. The first call after enabling WIFI works. It starts failing on the second one. Then when I disable the iPhone WI-FI and leave it that way it works. Yesterday I spent over 3 hours working with TMO customer support. First, I spoke with a gentleman and together we recreated the problem with him calling the iPhone instead of me. Once he was convinced the problem existed, he had me try many different setting changes without success. This took quite a while. He then decided it was an Apple problem and connected me to Apple support. Once again, we recreated the problem with Apple calling my iPhone. The support person did the normal things, many of the same things I did with TMO above. Reboot, run diagnostics, check OS level, check and try various settings. Finally, he confided that he has seen this issue three previous times and suggested it was a TMO network issue. He suggests I call TMO back and have them generate a new eSim as this seems to fix many things on the TMO network. Just as we were about to hang up, I had an incoming call from TMO customer support. I created a conference call with all three of us on the line and ask them to work the issue between themselves to decide whose problem it is. After a while the TMO supervisor (as she called herself) told the Apple support person to drop from the call. After another long period of recreating the problem and trying many different settings including typing ##xx# functions on the key pad with the TMO supervisor there was no success or improvement. Finally, she suggested Apple was to blame and I should contact them -- again. Thatβs when I remined her that she was the one who told Apple support to drop from the call. Thatβs when she hung up. So, Iβm turning to the TMO community for help to resolve this issue and see if anyone else has this problem that may have a similar environment and setup as I do. Would you be willing to try and recreate the problem as I have described and post here. Maybe that way I can get some traction with customer support.
Places
Network & Coverage
Let's talk about our coverage, signal, and roaming experience.Devices
Apple, Android, SyncUP, and more!Postpaid
Accounts, Plans, Features, and Billing.Prepaid
Talk about all the stuff that comes along with T-Mobile's Prepaid service.T-Mobile for Business
Discuss all things T-Mobile for Business.Home & Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet.Magenta Lounge
Talk about the other great T-Mobile perks and benefits, or just hang out and have fun.
