Recent Content
REVVL 6 SD Card Troubleshooting
Hey there y'all, I have a 1.5tb SanDisk Ultra microSD with 900mb used that I use to store music on my REVVL 6. Recently my phone has been crashing and restarting, after which it says there is a problem with the SD Card, only giving me an option to format it (it's already formatted to FAT32). After putting the card into my PC, it says there are no issues and then I put it back into the phone and it suddenly starts working again. However, on this most recent incident, the card seemingly ran into an issue on the crash and restart and needed to get repaired on the PC. I did, and now the card is fully functional on the PC, but the phone still says there is an issue (giving the same notification mentioned above). Backing up the files, formatting the card, and moving them back will take dozens of hours so I would really appreciate any information at all about how to get the card functioning on the phone again. I can provide any other information necessary. This has been a recurring issue I've had with the REVVL line so any help at all would be a lifesaver.
Access admin on gateway G4SE
I got service a couple days ago. When I type the IP address on the back of the unit, it doesn't ask for the admin password as written on gateway itself, it just logs me in right away to a simple web page that says "connection status" but has no menu options to access the gateway settings, so I can't see settings or make any changes. How do I access the admin area to see all the gateway settings, wifi settings, etc?
T-Life App Connected Devices Zero
With the new T-Life App everytime I want to see who’s connected on my network it tells me connected devices zero and cannot load content. Try again.. Same message for devices offline. This never happened with the old App (the one without all the advertisements. How to fix this?
BS Late Fee
For context, I have been a very satisfied T-Mobile home internet customer for several years. I have two accounts, one for my home, and one for my business, the home account for ~4 years with two wifi units, and the business account for over a year. My experience with T-Mobile with these accounts has been terrific. In October 2024, my wife and I opened a third account for home internet in a second home. The account setup was efficient and we received the units by UPS within a week. The unit fired up well, but the service was ok, not great. We lived with if for a month, and decided to cancel in December and moved to a wired service which promised better, more reliable coverage. When I cancelled in December, the service rep was understanding and helpful and talked me through the close-out process. I was instructed to return the modem via USP and that I would receive a pro-rated credit for the amount that I didn't use in the final month. Since the final month would be adjusted, I was told not to pay the current bill since the final bill would be less than my current bill given the prorated credit. When the final bill arrived in January, it did reflect the prorated credit, but also contained a late charge since I didn't pay the December bill. Surely a mistake I thought so I call billing customer service and reminded them of the conversation in December where I was advised NOT TO PAY THE DECEMBER BILL and to wait for the final close-out statement. The service rep told me that the December rep should not have told me not to pay the bill and that the Late Fee was valid. I spoke to a supervisor and got the same line. I asked them to go back and listen to the call (since the record the calls for quality!!) and they told me they would, and they would use that to give the original service rep feedback. The supervisor refused to provide a credit for the disputed late charge, and further said that if I didn't pay the late fee, that it would state on the account and continue to accumulate additional late fees until they are paid off. Long story short, very disappointed with the way that T-Mobile has handled a disputed $7 late, expecially for a customer that has multiple T-Mobile accounts.
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