Recent Content
not letting me transfer my number to Mint.
I have been a customer since 2017. I have been on auto bill and had no issues. Till we adding the internet. This is the worst spottiest internet I have ever had, slow, never had a high speed, and if you have more than 4 devices one of them is being slowed heavily. We're switching to Mint Mobile now, it's been the most painful process because how hard TMobile is making it to just transfer my number!! I've been waiting for the transfer for 5 hours now, been in the 'live chat' for a few hours, and can now say I've been on hold for an hour now!!! This is ridiculous. Please, please release my number or help me at all? I'm so done with this company. I had no idea it'd be this hard for them to simply release my number. Glad to see you love and care of customers so much too. Great way to be treated just on hold.... With this terrible sound quality.
No connected devices
With the T-Mobile 5G Home Internet, I am able to connect devices. However, the T-Life app they do not show as registered. After opening, the app appears to be loading them, hangs, and then eventually gives, "Connected devices (0)". The device has been restarted and rebooted several times. Any idea as to why?
Upgraded to iPhone 15, now texts are intermittently turning green and not sending.
Upgraded from 12 to 15 on Christmas. Now, and only for my wife’s messages, the iMessages are randomly turning green and she doesn’t receive my messages. Everything she sends me on her phone shows the blue iMessage but I’m struggling. Nothing changed I just transferred everything to the new phone, no duplicate contacts. I’ve noticed my notifications are coming in as a group text to me and her Apple ID email address. I’m not sure what to do I’ve deleted the contacts and re-entered it, restarted both phones, followed countless steps online and I’m at a loss. Any ideas?
Legacy Pay As You Go Mysterious Random Outgoing SMS Messaging Charges
I am one of those who still have the legacy Pay As You Go. It is not my primary number but I keep it since I like the number. So, I almost never use it. I keep about $10 in it. Today I was trying to make a phone call and it said I did not have enough money. I checked my account and it was at 0 balance. If I look under Line Details → View Your Usage, it says “No records found.” I left the Billing Cycle filter out. However, at one point, I got to the Transaction History screen (can’t find my way back now), it had a bunch of “DomesticUsage”, Outgoing, Usage Type: Message charges. It seems they are on random days and most were 0.10. The online rep: said that this meant I sent texts on those days said they did not keep records on which numbers the texts were sent to would not believe me when I told her I did not tried to sell me a monthly plan 😂 It seems others might have this problem too: https://www.reddit.com/r/tmobile/comments/158dw8l/my_mom_has_a_legacy_payasyougo_prepaid_plan_but/ and I have had an episode with them a few years ago that made me not trust their billing system. I ended up asking the Rep to disable incoming and outgoing texts and put more money in. Beware!
Black gateway + another router network
We have the basic black internet gateway sitting at 192.168.12. we also have another private wifi access point printer router network sitting at 192.168.1. can we plug this other router into the RJ45 on the back of and have the TM router actually route to the other 168.1 printer network ?
Places
Network & Coverage
Let's talk about our coverage, signal, and roaming experience.Devices
Apple, Android, SyncUP, and more!Postpaid
Accounts, Plans, Features, and Billing.Prepaid
Talk about all the stuff that comes along with T-Mobile's Prepaid service.T-Mobile for Business
Discuss all things T-Mobile for Business.Home & Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet.Magenta Lounge
Talk about the other great T-Mobile perks and benefits, or just hang out and have fun.
