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Web pages not always loading but internet connected
I have been dealing with this issue over six months and I'm completely fed up! I have reached out to T-Mobile multiple times and tried every troubleshoot possible. This issue is only on my T-Mobile business internet. Before I had a different box and T-Mobile on a personal account and had no issues. I have no issues connecting to anyone else's internet. I can use hotspot from my phone and have no issues. SOME web pages do completely load and others don't. It will give me an error that it timed out trying to connect and for me to check my internet connection. I cant load the simple T-mobile webpage! I cant get to a school website or bank website. I can go to google. Probably cant continue to any web page i chose. I can access Facebook. I have switched boxes multiple times, trouble shoot, escalated through T-Mobile, went in the store, i have also been told that the type of internet account i have with T-Mobile blocks my websites, then I was told by other T-Mobile employees that's not true. I was told to go in the store since I signed up there and have them put me on another plan and box but they wont because they dont believe tech support. I dont entirely know if this would help either but its a lot of back and forth and no answer. I am wondering if anyone else has had this issue and actually fixed it. I have done all the simple troubleshooting for sure and more extensive. I am at the point to switch internet providers. Anyone have any real answers?Hbm6110910 minutes agoVisitor0Views0likes0CommentsShell Error
For a few weeks now I haven't been able to use the gold status discount for shell with the T-Mobile weekly offer (it is copying correctly and isn't an old code being used). Keep getting the error message that the promotional code I provided has already been used. Both apps are updated so I'm not sure what else to try.nycme1344 minutes agoVisitor2Views0likes0CommentsAdding "Genie" Advanced to Google One 2TB + Unlimited Google Photos plan
I've been using a few different AI services and was interested in trying "Genie" Advanced. Unfortunately, since my Google One account is managed by T-Mobile, I can't make any account changes/upgrades directly through Google. The "Genie" Advanced upgrade to Google One 2TB (w/o unlimited photos) through Google is a $5.00/mo difference in price, but it's not currently offered through the add-on management page on T-Mobile. Does anyone know if T-Mobile intends to add this as an option in the future or if it can be added via customer service? I could call, but I'm 99% certain it would involve at least 1-2 transfers and a callback, and using my phone as a phone makes my skin crawl--but for the record, T-Mobile reps are exceptional, especially compared to my average experience with phone support. "Genie" is being used because Big Brother over here won't allow me to use the actual word, maybe because it's an astrological sign and there's a zero-tolerance policy for that in the Magenta universe? lolphteven2 hours agoVisitor10Views0likes1CommentNokia 5G21 Gateway Power Cord Connection
Hello, Does anyone know which DC connection the Nokia 5G21 Gateway has? I am looking at a battery backup for that device to keep it powered in a power outages, and am told that the Gateway needs to have a standard 5.5*2.5mm or 5.5*2.1mm DC port for the battery UPS I am looking at to work. Is that what the Nokia 5G21 gateway has? Thanks!TNorth4 hours agoNetwork Novice6Views0likes0CommentsI want Starlink, so... Moto G Power 2024?
So my Pixel 4a apparently isn't satellite compatible. I've always thought that satellite connectivity, even if it's just SMS, would be worth it to me. It's the kind of feature I'd pay for. So, I guess my main question is, what phone to get? For me, it's hard finding a phone I like. I don't really like my Pixel. It works, but I miss my FM radio. And from Youtube videos scrolling through the apps, it looks like the Motorola Moto G and G Power 2024 have FM radio, 3.5mm headphone jack, SD card slot, all the things I'd like to have, personally. Well, except AM and weather stations and amateur radio bands and other types of radio reception. But that's just me. But would the Moto G 2024 work with Satellite? Would this be my dream phone? I personally don't care if it has a good camera. A bright screen for outdoors would be nice, and loud speakers and a good mic too. But I guess I can't have everything.mr_l847 hours agoLTE Learner85Views0likes3Comments- SivaRajagopal7 hours agoVisitor23Views0likes2Comments
Thank you, Alicia!
I like to acknowledge Alicia Russell, a wonderful mobile expert in the Grant Road Mountain View California store. Alicia is knowledgeable, patient, and genuine. She gave us a thorough comparison of our phone plan comparison, to help us make an informed decision. Thank you Alicia!201812 hours agoVisitor33Views1like0Comments5G SAGECOM GATEWAY - DISABLING WIFI
For the past two years, I have disabled(TURNED OFF COMPLETELY) both the 2.4 and 5 GHz Wifi bands and only use the ethernet port on this router. This is what I want and had working ! I currently have a SAGECOM Model FAST 5688W Gateway Router only after recently replacing the previous one which TMobile chose to replace after my recent complaint about not being able to disable both WIFI bands. I was told by the REP that I would be able to disable WIFI using the T-Life app. This is not true. I also spoke to a level 2 tech and they lead me through a series of dead ends. I have disabled(Shut OFF) the 2.4 GHz band using the HINT Control app in the band management tab BUT I am unable to turn off the 5GHz band as it states "UNABLE TO DISABLE 5GHz" I have tried to disable this using a direct ethernet connection from my Android to the router. Still have the same challenge. So, What has changed on this router that is NOW preventing me from disabling both Wifi bands ? I just want ethernet connectivity out of this router, period. No WIFIRF_Stefanie15 hours agoVisitor25Views0likes0Comments
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