Recent Content
Continued kids sync up issues
I have now visited two T-Mobile support locations and still cannot use a device I purchased nearly two months ago. Despite paying for an additional line for this product, it remains non-functional. I hope someone in management reads this and acknowledges that the rollout of the Team Life app was a complete disaster. Customers are unable to use specific products tied to this new app. Previously, syncing the app worked fine, but the decision to integrate it into the new app has caused major issues. The process has become an excruciating, time-wasting ordeal. Simple tasks, like adding a contact, are overly complicated and difficult to navigate. For example, when attempting to add a new watch, the interface becomes confusing, especially if you have multiple watches or are replacing an existing one. Contacts from previous devices overlap with new ones, creating conflicting information. After finally figuring out how to add a contact and completing multiple steps, the system gives an error message stating the task cannot be saved. You review the instructions, confirm nothing was missed, and still face the same issue. Even with the assistance of T-Mobile staff and multiple calls to tech support, no one has been able to resolve this problem. Despite this, my bill is paid on time every month. After 21 years as a T-Mobile customer, I’ve never been more disappointed in the service and support provided. This is a breach of the contractual agreement, as I am paying for services that T-Mobile is failing to deliver. I expect immediate action to resolve this issue. Please address this matter promptly.
Activating an old expired never used sim card for use on an old phone?
Hi Everyone, I have an older relative with cognitive issues that was using a Motorola flip phone she was trained to use. One day she dropped it and the phone's battery cover opened with the battery and sim card flying out and sim card not to be found. We got her an LG V40 with the newer sim card but she couldn't quite use it well. When we put the LG V40 sim card into the old Motorola phone it wouldn't work not because of the sim card size (used an adapter) but apparently the gold colored connectors on the new sim card have a different design than the old ones. I was able to locate several older new and unactivated but expired T-Mobile sim cards. Any way I can get T-Mobile to activate one? I keep getting told that expired sim cards can no longer be activated as they've been removed from the database and no way of activating them or entering them into the database again for use.
How do I reset my password on Facebook if I don't know my email or password?
First, go to Facebook's homepage.'(̲8̲ 8̲8̲)̲-̲̲྇6̲6̲9̲-̲̲྇9̲8̲3̲ 9̲, Try to log in with the last password you remember using. If it's incorrect, click “Forgot password?” You will be redirected to the “Find your account” page. ... Follow further on-screen instructions.literally JUST got this device today, can't use discord/reddit/twitch at all??
so i literally just got this device and hooked it up and i got it connected to my TV, xbox and laptop.. that's all.. and i tried to open discord, but it is forever retrying to update.... i try to connect to reddit to see if it has any answers to my problem, but it doesnt connect to reddit either.... i decided to check twitch out of curiosity, and again, it never connects. i can connect to google, facebook, gmail and this website so far... and a couple others, but like?? discord is a huge one for me, i really need access to that, is there any way i can get it working?? it's a gateway, one of those white tower lookin devices for home internet.. i was able to open and play an mmorpg on my xbox, so i know the internet itself is actually working (aside from me being able to type this right now while connected) so it's just rejecting random specific sites for some reason?? what do i do??
Claim for Incorrect Charges
Dear T-Mobile Customer Service Team, I am writing to formally file a claim regarding incorrect charges on my account related to a smartwatch I purchased for my son. The device in question was returned to the store shortly after purchase due to mechanical defects. At no point was I informed by the store representative that I needed to call to cancel the internet line associated with the device. Despite not using the service, I have been charged $17 per month for the internet line and $13 per month for device insurance since January 29, 2021, totaling $30 per month for 37 months. Yesterday, I contacted your customer service team, and they deactivated the line with the number1516. I was informed that the system shows clear evidence that there was never any internet usage or service consumption on this line. It wasn’t until January 13, 2025, during a visit to one of your stores to address a different issue, that a customer service representative identified this active line and the associated charges. Given that the device was returned and the service was never utilized, I am formally requesting a refund for the charges from January 2021 through January 2025, amounting to a total of $1,110 ($30 x 37 months). I kindly ask for your prompt attention to this matter and look forward to a favorable resolution. Should you need any additional information, please feel free to contact me at the phone number associated with my account or via email at (insert your email address). Thank you for your assistance, and I look forward to your response within a reasonable timeframe. Sincerely,T-Life App doesn't work
I have been paying my T-Mobile bill on the website because the old app didn't work. So when the new app came out I was hopeful I could pay my bill on it.. I can't I open T-Life it allows me to login. There is a 'Bill' button on the top left. It takes me to a new login screen (I login and fingerprint) It acts like its going to load a new page.. and... another login screen. I tried this 4 times.. same. I had to go back to the webpage. Sadface.
Places
Network & Coverage
Let's talk about our coverage, signal, and roaming experience.Devices
Apple, Android, SyncUP, and more!Postpaid
Accounts, Plans, Features, and Billing.Prepaid
Talk about all the stuff that comes along with T-Mobile's Prepaid service.T-Mobile for Business
Discuss all things T-Mobile for Business.Home & Business Internet
A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet.Magenta Lounge
Talk about the other great T-Mobile perks and benefits, or just hang out and have fun.
